As part of the AiRE Integration into CoreLogic, I assumed a Strategic Account Management role overseeing the Brisbane Metro Portfolio, supporting clients across CoreLogic's diverse product offerings, including RiTA, Lead Sourcing, Plezzel, RP Data, Customer Engagement Tool, Cordell, and many others. My responsibilities involved driving revenue growth from our existing client base, nurturing client relationships to minimise churn, and actively seeking out and capitalising on new business… Show more As part of the AiRE Integration into CoreLogic, I assumed a Strategic Account Management role overseeing the Brisbane Metro Portfolio, supporting clients across CoreLogic's diverse product offerings, including RiTA, Lead Sourcing, Plezzel, RP Data, Customer Engagement Tool, Cordell, and many others. My responsibilities involved driving revenue growth from our existing client base, nurturing client relationships to minimise churn, and actively seeking out and capitalising on new business opportunities.Leveraging my extensive experience in customer success and relationship management, I ensured that clients received exceptional service and support, maximising their engagement and satisfaction with CoreLogic's products. I utilised data analysis and strategic planning to identify and develop tailored solutions that aligned with their needs, and fostered long-term partnerships and driving sustained revenue growth. Additionally, I collaborate with cross-functional teams to integrate and enhance our offerings, contributing to the overall success and growth of CoreLogic in the Brisbane Metro region.Moreover, I was honoured to speak as a Keynote Speaker at the RiTA App Launch, Elders National Conference and Mike Pero Conference, addressing over 300 attendees on the benefits, risks, and potential of AI in Real Estate, and showcasing our products. Show less

Aire Software joined forces with CoreLogic Australia through an acquisition marking a significant milestone in our journey. As a the National Growth Manager for Lead Sourcing and a member of the Client Services Leadership Team, I played a key role in developing and nurturing Real Estate Industry customer relationships in Australia and New Zealand to grow and retain revenue. I developed the 2023 Strategic Sales & Marketing Plan for Lead Sourcing, integrating it into the CoreLogic… Show more Aire Software joined forces with CoreLogic Australia through an acquisition marking a significant milestone in our journey. As a the National Growth Manager for Lead Sourcing and a member of the Client Services Leadership Team, I played a key role in developing and nurturing Real Estate Industry customer relationships in Australia and New Zealand to grow and retain revenue. I developed the 2023 Strategic Sales & Marketing Plan for Lead Sourcing, integrating it into the CoreLogic Business Plan through cross-functional engagement with Sales and Marketing. I identified an additional potential revenue stream for Lead Sourcing by incorporating SMS as part of our standard offering. My data analysis improved the sales process for new leads and re-sells, optimising speed and increasing revenue opportunities for Lead Sourcing. I exceeded 2022 annual growth targets by 38%.I also retained 60% of accounts that provided a Notice to Terminate, retaining $512,686 in annual revenue. Additionally, as part of my role I mentored peers to improve team culture and productivity, and interviewed and recruited team members based on experience and values. Show less

Promoted within 12 months to Senior Customer Success Manager, I led end-to-end client relationships within the Real Estate Industry, onboarding, training, and long-term nurturing. I interviewed and recruited team members based on experience and values, acted as Head of Customer Success as needed, and served on the Senior Leadership Team (SLT) on a secondment.

As a Customer Success Manager at AiRE Software, I served as a strategic and consultative business partner to our Real Estate Industry clients, managing end-to-end relationships including onboarding, training, and long-term nurturing to ensure maximum lifetime value. I utilised data analysis from CRM, behavioural, and engagement activities to develop strategic prospecting plans tailored to each business and data management structure.My strong relationship development and sales skills… Show more As a Customer Success Manager at AiRE Software, I served as a strategic and consultative business partner to our Real Estate Industry clients, managing end-to-end relationships including onboarding, training, and long-term nurturing to ensure maximum lifetime value. I utilised data analysis from CRM, behavioural, and engagement activities to develop strategic prospecting plans tailored to each business and data management structure.My strong relationship development and sales skills created opportunities for upselling and cross-selling, achieving 20% quarter-on-quarter revenue growth on a portfolio of 130 accounts. I maintained a 74% retention rate, resulting in $30,000 monthly recurring revenue retained by the business, and generated an additional $95,000 revenue for our telemarketing service, which was not expected in my role. Additionally, I built and maintained relationships with external stakeholders, expanded awareness of RiTA through public speaking opportunities, and created organic social media and marketing content from these engagements. Show less

I provided customer service in the Suncorp banking contact centre, handling enquiries, resolving customer issues, and identifying opportunities for new accounts and insurance products.I kept up-to-date with Suncorp Bank's offerings and worked closely with team members and cross-functionally to meet goals and enhance customer satisfaction. By building strong relationships with customers, I fostered loyalty and trust, contributing to revenue growth and customer retention. My… Show more I provided customer service in the Suncorp banking contact centre, handling enquiries, resolving customer issues, and identifying opportunities for new accounts and insurance products.I kept up-to-date with Suncorp Bank's offerings and worked closely with team members and cross-functionally to meet goals and enhance customer satisfaction. By building strong relationships with customers, I fostered loyalty and trust, contributing to revenue growth and customer retention. My exceptional service skills were recognised through positive customer feedback, and I consistently met or exceeded performance targets and service level agreements (SLAs), demonstrating my commitment to both customer satisfaction and business growth in a fast-paced environment. Show less

I supported the lending process by managing and processing loan applications, ensuring compliance with bank policy, and delivering exceptional customer service. I worked closely with customers, internal teams and our broker networki to process loan documents efficiently, resolve issues, and provide accurate information. By maintaining up-to-date knowledge of lending products and regulations, I contributed to the smooth operation of the lending department. My role involved strong attention to… Show more I supported the lending process by managing and processing loan applications, ensuring compliance with bank policy, and delivering exceptional customer service. I worked closely with customers, internal teams and our broker networki to process loan documents efficiently, resolve issues, and provide accurate information. By maintaining up-to-date knowledge of lending products and regulations, I contributed to the smooth operation of the lending department. My role involved strong attention to detail and a commitment to quality customer service. Through my efforts, I consistently met performance targets and contributed to the overall success of the Brisbane lending operations team. Show less

I developed a multi-channel lead generation and management strategy aimed at fostering new relationships and nurturing existing ones. The goal was to authentically create opportunities to provide services, emphasising proactive engagement and strategic relationship-building across various channels.

I provided technical support to existing clients through inbound and outbound calls, Zendesk chat, and email. I delivered client training sessions and offered support to other staff members as needed. Additionally, I trained new staff, showcasing my expertise in technical support and my ability to mentor and assist colleagues effectively.

I delivered training to new and existing clients both onsite and remotely, ensuring comprehensive understanding and proficiency. I worked autonomously as part of a remote team, demonstrating self-motivation and effective collaboration. Building strong relationships with clients and networking with various business teams, I ensured all client needs were understood and met, highlighting my dedication to customer satisfaction and teamwork.

As the founder of Simply Eco Living, I excelled in direct sales and hosted engaging presentations. I recruited and built a team of consultants, providing support and guidance to new members. Running my own business, I handled all aspects of business administration, demonstrating my strong leadership, organisational, and entrepreneurial skills.

In my role, I administered the Heart Health Program and the Veterans Counselling Service, ensuring smooth operation and support for veterans. I managed the office efficiently, handled inbound calls and walk-ins from veterans in psychological crisis, and provided them with the necessary assistance and resources. My ability to manage these diverse tasks demonstrated my strong organisational and empathetic skills.

I administrated the Homefront & Rap Falls Prevention programs, which included liaising with service providers and tradespeople end to end to ensure Veterans received the required upgrades to their property. Additionally, I managed after-hours emergency claim calls from Insurance customers. This included organising emergency assistance, car tows, and accommodation. Lastly, I also managed the Defence Housing After Hours maintenance program ensuring that trades were allocated according to severity… Show more I administrated the Homefront & Rap Falls Prevention programs, which included liaising with service providers and tradespeople end to end to ensure Veterans received the required upgrades to their property. Additionally, I managed after-hours emergency claim calls from Insurance customers. This included organising emergency assistance, car tows, and accommodation. Lastly, I also managed the Defence Housing After Hours maintenance program ensuring that trades were allocated according to severity of the maintenance, and serving members followed up with to ensure maintenance was completed as per the set process. I trained new staff in all these responsibilities, demonstrating my ability to handle diverse tasks and mentor new team members effectively. Show less

I was responsible for lease renegotiations and client relationship management, ensuring strong and positive interactions. I effectively managed arrears and coordinated property maintenance to maintain high standards. Additionally, I conducted routine property inspections with meticulous attention to detail, demonstrating my commitment to excellence in property management.

I excelled in property management administration and coordinated property maintenance efficiently. I managed open for inspections and vacate inspections with great attention to detail. My sales administration skills ensured smooth transactions, and I effectively liaised with solicitors, vendors, and purchasers to facilitate seamless communication. I handled reception duties with professionalism and was responsible for trust account reconciliation. Additionally, I managed mid and end of month… Show more I excelled in property management administration and coordinated property maintenance efficiently. I managed open for inspections and vacate inspections with great attention to detail. My sales administration skills ensured smooth transactions, and I effectively liaised with solicitors, vendors, and purchasers to facilitate seamless communication. I handled reception duties with professionalism and was responsible for trust account reconciliation. Additionally, I managed mid and end of month disbursements, demonstrating my strong organisational and financial management abilities. Show less

I conducted cold calling across Australia, setting appointments by reaching out to qualified leads and booking consultant meetings. I consistently ranked as the highest lead generator and achieved the most converted appointments to sales in February 2005, showcasing my strong sales and communication skills.