• Key ‘Owner’ of the Reapit RPS product within Savills• Promoting the Reapit platform at all levels from senior management down to individual users.• Work with management teams, ensure adequate and appropriate management reporting is obtained from RPS• Liaising with department heads and users as primary liaison for the Reapit vision, maintaining relationships to achieve close alignment of IT with business demand• Working with Reapit and manage the on-going programme to development, as well as the longer-term Reapit road map, encompassing known high-level requirements and new development areas • Primary liaison with the other IT functions, such as infrastructure, project management and support• Line management of the Savills Reapit Team• Communicating project plans to the IT Board, partners and staff and managing the timely communication of system changes into the business, informing users, training and support staff• Owning, understanding and documenting choices made and be the primary point of contact to senior business leaders to justify these when challenged• Developing business case justifications and cost/benefit analyses for technology spending and initiatives pertaining to Reapit and RPS• Assessing and communicating risks associated with technology related investments and purchases in Reapit• Liaising closely with the marketing and finance teams to ensure appropriate solutions for their needs are provided

Plan and manage company software and website implementations, encompassing the full project lifecycle from requirements gathering, system configuration and user acceptance testing, through to organising training and on-going end user support.• Analysis of client business practices, advising on how these processes can be optimised by identifying both cost saving initiatives and income generating opportunities• Primary liaison between the company, the client, internal development teams and any third-party companies regarding software functionality throughout the project cycle• Creation of customised, realistic and achievable project plans to track key project milestones and associated dependencies, in line with PRINCE2 methodology• Work with internal teams to accurately estimate resources and infrastructure required to deliver the project goals within the desired time frame and in accordance with the project plan• Preparing status reports for use in communication to stakeholders, both internally and externally

Managed the day-to-day 'RightNow' Contact Records Management system.• Mapping, creation and on-going management of on-line QCA consultation surveys• Extraction of contact data using basic SQL queries• Production of reports based on consultation survey responses• Administration of both external and internal on-line FAQs

Business System Administrator/Subject Matter Expert in core CRM applications for UK Sales and Lettings Departments.• Developed tools and data analysis reports to evaluate and review data quality, ensuring that the minimum standards of usage were satisfied. Liaised with Senior Management to propose solutions to address issues, as required• Carried out regular data analysis reports to evaluate and review quality of data across the company to ensure that the minimum standards of usage were being met and liaised with Senior Management to propose solutions to correct problems, where necessary• Performed on-going Training Needs Analysis and user feedback projects to identify gaps in user knowledge to ensure efficiency, return on investment and minimise risks due to misuse• Acted as intermediary between Hamptons and 3rd party suppliers to document, prioritise and implement changes to our core business systems, in alignment with business needs and practices• Managed changes to core systems through structured change control process and arranged for implementation of upgrades to the live database. Responsible for communicating new functionality to users

• Developed and delivered on-going IT training in core business applications• Provided both helpdesk and on-site support to users• Writing and maintaining up-to-date documentation relating to training materials, Release Notes, User Manuals, FAQs, etc. and ensuring that these reference materials were accessible to users via an internal Document Library

• Liaised between landlords and tenants to negotiate the renewal terms of existing tenancies• Drafted Renewal Tenancy Agreements in-line with relevant UK housing legislation, organised for the signature of documentation, payment of invoices and maintained up-to-date records of tenancy details in both in Lettings and Client Accounts databases for 5 different London offices

• Drafted and negotiated Agreements of Purchase and Sale for over 70 new homes at the ‘Bridgebury’ subdivision in Whitby, Ontario. • Liaised on behalf of clients with the construction team and Head Office on matters relating to new home construction• Organised the hiring of support staff, scheduling and the delegation of duties• Compiled information and drafted weekly sales and site traffic reports and devised marketing strategies in association with the Sales and Marketing Manager