Stephanie Money Stallworth Email & Phone Number

At Regions, the Financial Relationship Consultant - Team Lead - Universal is responsible for individual and team goals, and coaching a team of bankers who meet with customers and prospects both in person and on the phone to determine and proactively meet their banking and financial solutions goals and needs. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development and upward mobility.• Resolves escalated customer and associate issues, primarily in Branch Manager's absence. This may include scheduling, counseling associates, and input into hiring decisions • Refers customers to an internal team of experts when additional financial goals and needs are recognized • Ensures safe and sound banking practices including adherence to all applicable laws and regulations.

Mspark is a national integrated advertising company powered by innovative technology and smart, hardworking people delivering measurable results and meaningful returns to more than 3,000 clients. We have over 31 years of experience and the ability to reach over 116 million households. When combined with our digital integration, our consumer reach is even greater.As the Customer Experience Manager (CXM), you will ensure that each touchpoint across the customer journey is engaging, efficient, and effective. A successful CXM will increase customer satisfaction rates, build customer loyalty, and help Mspark gain and retain revenue.The CXM will partner with the Sales Account Executives to manage client relationships, while seeking to provide exceptional client support. Additionally, a successful CXM will manage the execution of a clients advertising program, serving as a liaison with all internal Mspark departments including the sales organization.A CXM develops and implements strategies useful in improving customer relationship, dedication, and satisfaction. In performing their duties, CXMs establish communication channels and mediums through which clients communicate with Mspark.

Birmingham, Alabama, United States

At Wells Fargo, I earned progressive responsibilities and promotion to oversee banking operations of 2 branches, adhering to S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. As a branch manager, I negotiated terms for secured transactions for 150 applications. I led a team to deliver an exceptional customer and team member experience, manage risk, and support growth. I enjoyed developing and maintaining long-term relationships with appropriate centers of influence to drive origination activities.➣ Onboarded 750 new customers through promoting digital and self-banking options.➣ Improved productivity and operations efficiency 39% by training teams on organizational applications, systems, and MS Office.➣ Retained nearly 100% of clients through exemplary relationship management and client communications.➣ Attained 100% branch compliance with zero adverse findings during regulatory (internal and external) audits.

Birmingham, Alabama, United States

In this position, I collaborated with clients from all groups, enabling them to secure a healthy financial future. On a given day, I conducted initial client meetings to qualify prospects for service and completed in-depth reviews of clients' financial circumstances, current provision, and future goals. With my consultative sales approach, I closed a high percentage of leads for products and services.➣ Consistently met and/or exceeded corporate goals and customer satisfaction benchmarks with 97% NPS/CSAT scores.➣ Generated new revenues by cross-selling and developing partnerships through multiple LOBs within the bank.

Birmingham, Alabama, United States

At Sleep Number, I managed retail sales and operations functions, including vendor management, contracting, marketing, merchandising, inventory control, and buying of store products.Here, I spearheaded efforts to deliver a world-class customer experience, leveraging proven sales process to discover each customer’s unique sleep needs and lead them through a selection of Sleep Number products. I built strong relationships with customers and my team. ➣ Grew annual sales by 21% in 1st year. Increased manpower by 30% to cater to spike in sales volume.➣ Recognized as best in sales, KPI's, audits, and secret shopper scores. ➣ Benchmarked target by achieving highest sales and volume awards in 2013. ➣ Won 2011 President's Circle Award for best sales performance in the South Region.➣ Registered high C-SAT score from an average of 75% to 88%.➣ Earned 2016 Community Service Award for influencing team to participate in local events.

Birmingham, Alabama Area

As an Independent Agent, my goal was generating new business for auto, home, and life insurance. I also served as Notary Public.