I am a customer-centric operations management professional credited with instituting organizational strategies that drive efficient and profitable banking and retail operations while exceeding sales and volume growth goals.In my current role, it is critical that I comply with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. In this client-facing position, I ask questions and identify complex financial needs to provide recommendations on products and services to customers. With my expertise, my branch grew revenue from $4.8M to $6.3M in 2 years.As a solutions seeker to the core, I diffuse difficult customer situations with tact and ease and achieve winning outcomes for customers and the company. Through the years, I have earned executive leadership praise for my ability to apply critical thinking and problem resolution skills to all projects. I also pride myself on employing customer service and quality controls to guarantee client satisfaction and repeat business. Winning the President's Circle Award for best sales performance in the South Region is one of my proudest moments.Improving business processes that adhere to company policies while controlling costs, minimizing redundant or manual work, and increasing profitability is where I shine. I assess and prioritize projects based on process flow and complexity, effectively managing the day-to-day program activities to drive outcomes for a $6.8M portfolio.I am an effective people manager who motivates people and teams to achieve performance goals and productivity metrics. In all leadership roles, I guide hiring and training efforts to maximize team performance. Additionally, I have directed marketing activities and promotions to penetrate competitor market share.► CAREER HIGHLIGHTS:✔ Consistently met and/or exceeded corporate goals and customer satisfaction benchmarks with 97% NPS/CSAT scores.✔ Improved productivity and operations efficiency 39%.✔ Secured 750 new customers by introducing and advocating adoption of digital and self-banking options.► CONTACT ME✉ money_stephanie@yahoo.com► SKILLS ✔ Operations Leadership✔ Team Building & Mentoring ✔ Client Relationship Management (CRM)✔ Strategic Initiatives✔ Process Improvements✔ Project Management✔ Negotiations✔ Revenue Growth✔ Cross-Functional Collaboration✔ Performance Metrics
Listed skills include Leadership, Customer Experience, Team Building, Sales Process, and 41 others.
