•Manage workflow through communication and delegation of workload across multiple shifts and per diem staff•Communicate with Technical Group, laboratory directors, and Bioinformatics to ensure quality, accurate patient results•Act as primary contact for projects, implementations or troubleshooting issues •Perform process improvements as well as validation of quality reports generated by Bioinformatics team•Train and mentor new staff in Data Analysis department with prepared training plan and presentations •Oversee competency assessments/documents for initial, six months, and yearly evaluations of all staff in Data Analysis•Enhance operational workflow with creation of various forms and LIMS processes for managing sample repeats, redraws, and organization of resulting patient samples•Assist laboratory directors with sample troubleshooting and amended reports •Maintain current SOP and all operational documents •Quality monitoring via writing and tracking incident reports and deviations•Preparation for CAP inspection using CAP checklist and gathering supporting documentation•Review results of staff after completion of test processes for accuracy

•Performed automated complete blood counts on a high volume of samples on the ABX hematology analyzer•Washed packed red cells and diluted cells into a buffer via PerkinElmer Janus Diluter in a CAP/CLIA environment•Isolated DNA for genomic testing by capture column technique and/or Quiagn M48 BioRobot•Maintained, troubleshooted and loaded HPLC analyzers for various metabolite assays •Prepared chemical reagents and buffers with GMP protocols •Revised and aided in writing standard operation procedures and laboratory batch records per GMP standards

Clinical Rotation/Per DiemTrained in Hematology, Chemistry, Blood Bank, and Microbiology laboratories until proficientPerformed ESR, PT/INR, PTT, manual and automated CBC, differentials, and reticulocyte countsMaintained Dimension in Chemistry lab and performed patient testing for enzymatic rapid testingPerformed urinalysis and urine sediments, as well as H. Pylori ELISA testing and preparation of send outsIdentified blood types, antibodies, antigens; cross-matched donor/recipient blood for transfusions, issued blood components, froze and deglycerized red blood cellsReceived and planted specimens in the Microbiology lab, performed C. difficile toxin testing, and prepared trichrome stain for parasitologyRead Gram stains and cultures on the benches to properly identify infectious agents using biochemical testsPrepared isolates for Microscan testing and read incubated Microscan plates for isolate identification Demonstrated knowledge and mastery of all four laboratories with practicals and written examsMastered: LH750, Coagulation machines, Echo II, Staph aureus PCR, Microscan, Dimension, ArchitectGenerated and presented quality assurance project regarding blood transfusion practices on the floors

Processed incoming specimens through computer entry and planting to specific media Completed antibiotic susceptibility testing on patient organisms using the Vitek II as well as maintained the instrument with quality control testingPerformed various reagent tests on media and chemicals for quality control and assurance daily and weeklyTrained new pathologists and co-op students with processing and planting

Created footwear and crime scene footmark databases Designed and followed procedure for enhancement of soil in footwear evidence collection projectTrained two interns on footwear database and footwear evidence procedureBecame familiar with the use of GC-MS, FTIR, and Microspectrometer in the Trace Evidence LaboratoryMastered infrared photography and created experiments with spray paint and clothingPrepared chemical reagents for crime scene use and research purposesCompiled sexual assault statistics for Boston for 2007 and generated reportAttended footwear, serology, and ballistics seminars

Barista Managed and satisfied heavy overflow of customers to keep them returning Provided exceptional customer service on a daily basis by constantly multitasking and making customers smilePrepared espresso drinks rapidly and efficiently to individual liking