Stephanie M. Email & Phone Number

Charlotte, North Carolina, United States

• Led key projects to optimize operational efficiency in the logistics sector, successfully implementing software and technologies.
• Coordinated cross-functional teams of more than 20 people to carry out the implementation, assigning tasks and resources effectively.
• Supervise the work of team members, providing guidance and support as necessary to ensure quality and efficiency in project execution.
• Developed strategic plans aligned with business objectives and maintained high… Show more
• Developed strategic plans aligned with business objectives and maintained high quality standards.
• Provide training and guidance to end users on how to effectively use new implemented products, systems or processes.

New York, United States

• Responsible for receiving and managing customer queries and requests, ensuring a timely and accurate response.
• Tracked client records, ensuring information integrity and data accuracy.
• Collaborated closely with other departments to resolve customer issues and ensure a satisfactory experience.
• Participated in the preparation of reports and data analysis to identify areas of improvement in customer service processes.
• Maintained a high level of customer satisfaction… Show more
• Maintained a high level of customer satisfaction, consistently achieving performance goals established by the company. Show less

Barranquilla, Atlántico, Colombia

• Fiscal management and regulations.
• Customer Service.
• Tax reporting.
• Verification of U.S. forms (1099-W2)
• Financial Services.
• Financial assistance to users through emails about the product.

• Receive, sort, and distribute incoming and outgoing correspondence.
• Schedule and coordinate internal and external meetings, conferences, and events.
• Manage and maintain the CEO's calendars.
• Assist in the creation, editing, and formatting of documents, reports, presentations, and other administrative materials using office software such as Microsoft Word, Excel, and PowerPoint.
• Serve as a point of contact between team members and other departments.
• Assist in business… Show more