Stephanie Muther Email & Phone Number

Tampa, Florida, United States

• Coordinate communication and collaboration across Marketing, Web development, and IT departments.
• Produce deliverables by collaborating effectively across teams, while managing multiple projects and initiatives simultaneously.
• Create and manage the documentation of internal procedures and business requirements.
• Oversee day-to-day operations of the business as well as guide external stakeholders such as customers, clients, agents, and vendors.
• O Offer expert assistance to clients, addressing their inquiries, resolving any issues that arise, and ensuring the success of their projects.

Greater Boston

• Collaborate with senior and various banking departments including treasury and private banking in connection with compliance issues.
• Work closely with a team to ensure the bank is compliant
• Research and develop solutions for workflow and productivity to minimize potential threats and risks.
• Identify and escalate matters containing potentially suspicious activity, Firm policy violations, or matters that may pose a higher risk to the Firm.
• Maintain a high level of confidentiality in all dealings with both internal and external stakeholders.

Tampa, Florida, United States

• Directly led and managed a team of concierges within all aspects of client satisfaction and deliverables.
• Provided support virtually to various markets in the US, and superior customer service to all levels including Partners in the firm.
• Subject matter expert for Finance & Billing, Reporting, Microsoft Office, & Engagement Team Support.
• Prioritized team-wide projects with day to day requests that vary in complexity and time ensuringclients’ requests and expectations are met.
• Developed processes to assist our marketing clients in launching campaigns and news articles.
• Created and managed ongoing relationships with employees through their early use of our HR platform.

Remote

• Assisted with managing and coaching new team members.
• Provided high levels of service and communication with internal and external clients, including regular video meetings and calls.
• Executed social media strategy through competitive research, platform utilization, benchmarking, brand messaging, and audience identification.
• Generated, edited, published, and shared content that reflected each client and their brand while building meaningful connections.
• Promoted community involvement through a focus on engagement.
• Continuously improved social media strategies by capturing and analyzing the appropriate social data/metrics, insights and best practices, and determining how to best utilize the information.

Tampa, Florida, United States

• Trained 15 new hires to utilize multiple investigative databases to ensure successful client screening.
• Managed multiple systems simultaneously and reviewed 50+ alerts daily.
• Conducted weekly productivity reports for new hires and recommended possible improvement or qualityconcerns.
• Organized and coordinated team meetings for informative operational and procedural updates.
• Worked closely with IT for the improvement of navigating and retrieving client information from investigative databases.
• Met and exceeded all productivity quotas, projects, and reports within the allocated time frame.

Tampa, Florida, United States

• Managed and delivered systematic results to peers, managers, and department managers.
• Implemented solutions by conducting research using available market tools.
• Created and contributed procedural updates to senior management.
• Provided assistance in high-level and time-sensitive projects.
• Followed up with appropriate departments as needed to solve case discrepancies.
• Worked closely with a team to ensure the bank is compliant.

Albacete, Spain

• Helped English instructors create an effective English lesson plan for students from 1st to 5th grade
• Organized and ran weekly English workshops for teachers from primary and secondary school
• Taught English to elementary students through communicative and language immersion approaches.

Tampa, Florida, United States

• Performed enhanced due diligence for high-risk clients utilizing internal and third-party research tools.
• Researched and developed solutions for workflow and productivity to minimize potential threats and risks.
• Performed client due diligence testing and review, utilizing internal and third-party research tools.
• Identified and escalated matters containing potentially suspicious activity, firm policy violations, or matters that may pose a higher risk to the firm.
• Maintained a high level of confidentiality in all dealings with both internal and external stakeholders.

Tampa, Florida, United States

• Developed professional relationships with nearly 300 clients while advising a total of $50 million in assets.
• Managed an office environment by collaborating with an assistant to ensure a functioning office.
• Trained and supported other sales associates and cross-trained tellers on client retention and future prospects.
• Increased client satisfaction rating from 80% to 95% by providing a fantastic personal service to every client.

Executive Mba, Business Administration And Management, General

Bachelor Of Arts - Ba, International/Global Studies, Cum Laude

Activities and Societies: Minor: Spanish Certificate in Latin and Caribbean Studies