Stephanie Saxon Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Ga

• Improve, build and retain relationships with associates and clients by understanding their needs, fostering trust and maintaining positive connections.• Able to effectively problem solve, navigate conflicts and provide support when needed to uncover retention concerns or growth opportunities. • Review feedback, survey results and analyze data from Engagement Pulse to suggest improvements, processes and conduct quarterly reviews.• Create and deliver presentations to associates and… Show more • Improve, build and retain relationships with associates and clients by understanding their needs, fostering trust and maintaining positive connections.• Able to effectively problem solve, navigate conflicts and provide support when needed to uncover retention concerns or growth opportunities. • Review feedback, survey results and analyze data from Engagement Pulse to suggest improvements, processes and conduct quarterly reviews.• Create and deliver presentations to associates and clients; conduct virtual and on-site training.• Serve as Project Manager of large onboardings and implementation of new partners.• Member of Communications Team to review, edit and compose content for Associate and Client Newsletters and Special Bulletins• Member of RFP Certification Course revision team to review content and provide feedback and edits. Show less

Atlanta

• Supported client retention and maintained client satisfaction through relationship building and domain expertise during Implementation as client migrates from one ADP solution to Vantage Benefits. • Collaborated with Project Team to include Client Account Executives and Service Team to ensure a smooth transition from Implementation to Service. Trusted partner to Sales, Service Team and Client Account Executives to obtain a positive Net Promoter Score and retain a referenceable… Show more • Supported client retention and maintained client satisfaction through relationship building and domain expertise during Implementation as client migrates from one ADP solution to Vantage Benefits. • Collaborated with Project Team to include Client Account Executives and Service Team to ensure a smooth transition from Implementation to Service. Trusted partner to Sales, Service Team and Client Account Executives to obtain a positive Net Promoter Score and retain a referenceable client.• Able to understand problem situations and collaborate with internal partners to troubleshoot and effectively resolve matters and offer solutions and guidance. • Led backoffice team to meet deadlines and tight time frames in stressful situations.• Excellent communication and follow-up skills with the ability to build solid working relationships with front-line associates to Senior Executives across business units and within client organizations. Show less

Atlanta

Supervised and mentored Sales and Recruiting staff for branch office of IT and Engineering staffing firm. Responsible for growing revenue, increasing headcount, maintaining client and contractor retention, and generating new business. Responsible for day-to-day operational and sales duties associated with running a branch. Worked closely with Shared Service Organization regarding Contracts, Accounts Payable, Accounts Receivable, Vendor Management, Contractor Benefits and Contractor Payroll… Show more Supervised and mentored Sales and Recruiting staff for branch office of IT and Engineering staffing firm. Responsible for growing revenue, increasing headcount, maintaining client and contractor retention, and generating new business. Responsible for day-to-day operational and sales duties associated with running a branch. Worked closely with Shared Service Organization regarding Contracts, Accounts Payable, Accounts Receivable, Vendor Management, Contractor Benefits and Contractor Payroll. Annual operational presentations, annual budget preparations and quarterly financial reviews with upper management.Established and maintained client relationships with Executives and hiring managers for contingent and direct hire needs. Full life cycle recruiting of branch staff, temporary contractors and direct hire candidates; continuous relationship building through career fairs and networking events. Weekly timesheet approval and payroll verification, coached and mentored team, trained branch staff; conducted semi-annual and annual performance reviews. Ensure goals, policies and best practices are communicated and executed by staff. Show less

Greater Atlanta Area

Responsible for driving retention and client utilization of 20 Major Accounts Comprehensive Services clients and $2.5M in revenue. Clients were located throughout the Southeast and ranged from 50 to 600 employees. Act as primary point of accountability; facilitated the transition to ADP Comprehensive Services; gained understanding of client’s business needs and aligned those needs with ADP’s service and technology. Collaborated with Implementation Teams and Project Managers to transition client… Show more Responsible for driving retention and client utilization of 20 Major Accounts Comprehensive Services clients and $2.5M in revenue. Clients were located throughout the Southeast and ranged from 50 to 600 employees. Act as primary point of accountability; facilitated the transition to ADP Comprehensive Services; gained understanding of client’s business needs and aligned those needs with ADP’s service and technology. Collaborated with Implementation Teams and Project Managers to transition client through the implementation process of their new HR/Payroll and Benefits system. Responsible for maintaining on-going relationship with client C-level executives to ensure satisfaction and utilization of ADP Services, as well as, identify new services as clients’ needs change and maintain partnership with Sales Team. Consistently received high Net Promotor scores from my clients and high client retention. Maintain understanding of client’s HR policies and procedures, act as change agent, provided guidance to client groups on best practices. Analyze and resolve problems; assist with New Hire, EEO-1 and VETS-100A reporting; provide legislative and regulatory compliance support; train client team on performance management tools, compensation, time & attendance, and talent management; assist in open enrollment preparation and meetings. Partnered with ADP Service Teams and Projects Services to meet client’s expectations, as first level escalation. Traveled throughout the Southeast to meet with new client s during Implementation; conduct new system roll-out and training of HRIS/Payroll systems; conducted annual strategic reviews. Obtained Professional Human Resources (PHR) Certification Show less

Atlanta, Ga

National Accounts Manager: Partnered with National Directors to implement new corporate clients to our court reporting services. Served as Relationship Manger to the client’s law firms and main point of contact for any issues, concerns or program questions. Conducted webinar training for on-line scheduling tool, document repository and client’s dedicated website. Responsible for driving revenue of accounts by maintaining relationships with law firms regarding quality service. Resolved issues… Show more National Accounts Manager: Partnered with National Directors to implement new corporate clients to our court reporting services. Served as Relationship Manger to the client’s law firms and main point of contact for any issues, concerns or program questions. Conducted webinar training for on-line scheduling tool, document repository and client’s dedicated website. Responsible for driving revenue of accounts by maintaining relationships with law firms regarding quality service. Resolved issues and recommended ways in which to grow the accounts for more successful program utilization. Client Care & Scheduling Manager: Responsible for growing the company’s first Client Care Department, participated in selection of core staff for the team. Supervised staff of five handling all client care needs for local and national clients. Trained branch office personnel to handle localized Client Care needs and provided reports to management team. Served as interim Scheduling Manager to the National Division of the company. Supervised a staff of seven schedulers and worked closely with national affiliates to cover jobs for us in remote areas. HR Manager: Responsible for all day-to-day duties of Corporate HR department to include employee relations, recruiting, training and development, benefit administration, compensation, policy and compliance. Processed bi-weekly and semi-monthly payroll (300+ employees) for multiple companies and all hiring and terminations of personnel located in 15 states, supervised a staff of two. Handled payroll and employee migration from four company acquisitions. Performed full life cycle recruiting of corporate staff and remote offices. Determined new benefits offerings, reconciled benefit invoices. Handled all insurance related and retirement plan enrollments and inquiries. Assisted new hires with relocation assistance and coordinated corporate events. Show less

Greater Atlanta Area

Responsible for day-to-day operations of a chiropractic and wellness clinic including scheduling patients and massage staff, patient billing, clinic accounting, insurance reconciliation, marketing, advertising, customer service and vendor relations. Performed day-to-day operations of a private personal fitness facility in conjunction with duties at chiropractic office. Responsible for sales and customer service to include scheduling clients for training, supervised six personal trainers… Show more Responsible for day-to-day operations of a chiropractic and wellness clinic including scheduling patients and massage staff, patient billing, clinic accounting, insurance reconciliation, marketing, advertising, customer service and vendor relations. Performed day-to-day operations of a private personal fitness facility in conjunction with duties at chiropractic office. Responsible for sales and customer service to include scheduling clients for training, supervised six personal trainers, handled payroll, accounting, client billing, marketing and advertising. Show less

Greater Atlanta Area

Sales rep for payroll outsourcing company in their HR product division. Sold 401(k) retirement plans, Flexible Spending Accounts, Employee Handbooks and Paychex Administrative Services. Conducted quarterly 401(k) and FSA product seminars for client. Conducted orientation and plan enrollment meetings for new clients and their employees to roll out new services. Worked joint sales calls with payroll sales reps and financial advisors from Merrill Lynch throughout sales territory in North Metro… Show more Sales rep for payroll outsourcing company in their HR product division. Sold 401(k) retirement plans, Flexible Spending Accounts, Employee Handbooks and Paychex Administrative Services. Conducted quarterly 401(k) and FSA product seminars for client. Conducted orientation and plan enrollment meetings for new clients and their employees to roll out new services. Worked joint sales calls with payroll sales reps and financial advisors from Merrill Lynch throughout sales territory in North Metro Atlanta and Birmingham, Alabama. Exceeded first year quota to make bonus club. Show less

Greater Atlanta Area

Sr. Technical Recruiter: Responsible for identifying and hiring technical consultants for contract, contract-to-hire and permanent positions with Atlanta clients. Interviewed local, national and international candidates, performed reference checking, coordinated client interviews and set up technical interviews. Responsible for maintaining relationships and rapport with hired consultants to increase retention. Member of recruiting trip to London to interview and select international… Show more Sr. Technical Recruiter: Responsible for identifying and hiring technical consultants for contract, contract-to-hire and permanent positions with Atlanta clients. Interviewed local, national and international candidates, performed reference checking, coordinated client interviews and set up technical interviews. Responsible for maintaining relationships and rapport with hired consultants to increase retention. Member of recruiting trip to London to interview and select international candidates. Sales Coordinator: Met with clients to discuss quality control issues regarding consultant performance evaluations and reviews. Performed new contractor orientation with consultant and client. Attended sales calls with Account Managers. Coordinated monthly and annual special event planning. Branch Administrator: Performed all aspects of Human Resources and payroll duties at branch level. Served as liaison between 85+ staff consultants and corporate headquarters. Responsible for new hires, terminations, benefits enrollment, timesheet collection, payroll disbursement, payroll issues, consultant reviews, consultant relocation, monthly newsletter, travel arrangements and special event planning. Supervised support staff. Show less