Developed and implemented a “just in time” software training and “productive learning” strategy to better connect training to the point of need. New strategy resulted in more trained users, an increase in feature adoption, and fewer required training hours for learners.Introduced and implemented new systems including Intercom, Document360, and Appcues to facilitate user training and support by providing in-time training and support resources for learners across all web and iOS applications.Designed, developed, and continue to maintain the first comprehensive knowledge base for all systems with over 230 published and maintained how-to guides and video tutorials providing simple self-service resources to all users.Participate in sprint planning meetings with the software development team to plan for and design training strategies around feature rollouts. Collaborate with software developers on product development, testing, and identifying and reporting bugs.

Effectively managed projects while strengthening relationships with multiple resources and subject matter experts in order to develop a customized, web development boot camp that trained new web and software developers.Researched and developed criteria to implement a new Learning Management System for education partner. Increased learner engagement and reduced the number of non-completers. Developed engaging and interactive online training using Articulate Storyline and Camtasia. Uploaded and managed training programs in Thinkific and Docebo.Developed and delivered customized systems, customer service, management, leadership, time management, ethics and etiquette training for multiple clients. Managed the curriculum development process by scheduling and facilitating meetings with subject matter experts, instructors, and resources. Developed project plans and coordinated schedules of deliverables for Frontend and Backend Web Development Bootcamps.Some of the training I developed or assisted in the development of: WebLab Frontend and Backend Bootcamps, Node.js Online Bootcamp, Advanced JavaScript Online Bootcamp, Medical Coding Bootcamp, SugarWise, for credit Machining Curriculum, Welding Curriculum, Customer Service Training, Time Management Training, Leadership Training, Clinical Documentation online training, Wordpress Training, Manufacturing Supervisor Training, Business Etiquette and Ethics

Develops and implements customized processes and workflows to enable businesses to work smarter, more efficiently, while cutting operations costs.Designs, develops and maintains websites for current partner businesses, The Root Cure and Project Remote Work, as well as freelance clients.Develops and implements sales funnels to efficiently and cost-effectively turn leads into customers for clients and partner businesses.Advises and makes recommendations to clients on operations and productivity tools that streamline operations and marketing activities, saving clients time and money.Partner in two start-ups: Project Remote and The Root CureSkills:Workflow and process improvementTask ManagementCalendar & Email ManagementCRM AdministrationCMS AdministrationLMS AdministrationOnline Course DevelopmentEvent PlanningProject ManagementExpense Tracking and ReportingProof-Reading and EditingEditorial Calendar ManagementPresentation DesignEmail Campaign Design, Development, and ManagementSocial Media MarketingVideo and Audio EditingSoftware and Applications:Microsoft Office SuiteG Suite (Google Docs, Sheets, & Presentation)Dropbox ZapierSquarespaceWordpressTodoist, Asana, TickTick, TrelloEvernoteNotionKajabiThinkificCamtasiaArticulate StorylineAudacityMailchimpSlackLater, Buffer, CoScheduleCanvaGoogle AnalyticsAdobe Pro

Hired, trained, and managed customer/member-centric team to provide exemplary customer service, cultivate member loyalty, and utilize creative techniques to revitalize membership connections. Designed and implemented a marketing work-order-request process. Increased the efficiency of staff. Produced “on time” materials with accuracy, meeting creative expectations. Developed and implemented a Corporate Wellness Benefit package. Program increased traffic and memberships and generated over $10K in revenues. Reversed a declining trend in club membership retention. In one month the Courtesy Call Program discovered member dissatisfaction issues and provided faster issue resolution.

Met and exceeded customer and partner expectations by being reliable, responsive and committed to results in every customer interaction. Motivated Cabela’s CLUB members to redeem reward points by collaborating with vendors and buyers to set up a system to increase point earnings. Drove daily store sales up by ~30% through these events. Researched, developed, and implemented a marketing plan to present Cabela’s CLUB Visa at grand opening events at new retail locations. Managed the on-time openings of multiple stores in a single year. Launched the construction of the permanent Cabela’s CLUB booths at retail locations, managing all bids, vendor selections, and on-site installations. The usable workspace increased worker efficiency and the eye-catching design piqued customer interest.