Stephanie Nguyen Email & Phone Number

Toronto, On, Ca

Toronto

Toronto, Ontario, Canada

• Project lead for IBM MQ v9.1 migration on IBMi• Supports MQ on z/OS, IBMi and Unix• Install, customize, operate and administer IBM MQ• Configure a z/OS queue manager, set up distributed queuing, clustering, recovery and restart, security and performance• Handle day-to-day administration, trouble shooting and problem recovery• Migrations and upgrades• Create Change Records via ServiceNow for implementations• Pager support for Production issues during off hours• Developed and lead project to create an access control group for 300+ users. • Removal and maintenance of unrequired access to the resource access control facility• Involved in migration project for IBM MQ V9.1 on z/OS

Toronto, Canada Area

• Monitors production flows across all platforms (S/390, VSE, HP, UNIX, Windows, I-Series) using ZEKE and Universal Command and restarts failed jobs for all processing environments. (QCC, OCC, BCC, RT, RBCI, Wealth Management and Capital Markets)• Ensures problems are quickly identified through review of Zeke Monitoring, Inbound calls, e-mail or tickets while providing the highest possible level of production support and service to clients. Engages appropriate operations/support personnel on a technical level to resolve in a timely manner • Reviews all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.• Follow-up/address any shift report entries assigned• Ensures that services are available as per client expectations and as Per Service Level Agreement.• Thorough operational knowledge of the various applications and their interrelationships utilizing Zeke. • Utilizes ZEKE, ZEBB, ISPF, IMS, DB2, VSM, OMS, ON DEMAND, CICS, HPSM, and CONNECT DIRECT daily.• Provides input to JCL existing structures• Weekly walkthrough of all Activity and Emergency Records• Pager support

Toronto, Canada Area

• Complete environment scans (e.g. installed applications, machine ownership, hardware) using SCCM 2012 web reports• Conduct software installations for the Windows 7 DSU Program• Create packaging requests on behalf of Application Liaisons for Windows 7 DSU• Administer packaging requests via the RMT Portal web site• Perform Windows 7 desktop builds via PXE boot and SCCM task sequence

Toronto, Canada Area

• Partnered with CM Risk IT vendor and applications support team to organize, test, and certify CM RISK applications on Windows 7• Engaged business users for acceptance testing of applications• Coordinated deployment of certified applications onto test machines for business acceptance testing• Coordinated deployment of certified applications onto test machines for business acceptance testing• Tracked issues and risk with both vendor and internal business users to resolution

Toronto, Canada Area

• Provided informal help desk support for customers’ technical issues using troubleshooting, analysis and problem solving skills• Ensured a high level of customer satisfaction by providing clear and helpful information regarding technical products and services• Created and maintained service reports• Balanced daily transactions/cash flow at the beginning and end of the day• Performed data entry duties in an accurate manner

Computer System Technician - Networking

Business Administration And Management, General

Early Childhood Education And Teaching

High School