Available for inbound calls/email to assist customers with placing new orders, answering questions around existing orders and handling other general customer requests with the goal of assisting the customer during their first interaction. Develop and maintain a thorough understanding of all FSS products & services to increase own knowledge and better-assist our customer base. Provide feedback to Leadership regarding product/process/resource requests or concerns.

Provide companionship, care and transportation to clients

Handled the coding of EBSCO online journal packages. Interacted daily with publishers regarding our customer's online journal package renewals and new package orders.

I serviced a large block of academic accounts handling their claims, ordering, online access issues, and general account service on a day to day basis. I am also part of the e-package team who prepare customer's online journal packages for processing to publishers. I also train other colleagues on how to handle e-journal packages and customer service. My problem solving skills and ability to multitask enable me to achieve the service that my customers expect from EBSCO.

Complete lease agreements for rental units, prepared bank deposits, processed lease payments and handled customer service for whichever property I was working at.

I managed a team of 6 technicians. My daily job duties included scheduling service and installation appointments, monthly equipment ordering and fulfilling customer accessory orders, sales, record keeping and advertising. Daily customer phone contact and follow up satisfaction calls.