Relocation/Int’L Assignment Manager
CurrentActs as single point of accountability for transferee acting as the key owner and project manager for each case. Administers, communicates and coordinates benefits for transferees. Prepares complete transferee file and logs/records all communications in Globepointe (MSI’s operating system). Provides counseling and guidance to transferee in all aspects of client’s relocation policy including, reimbursable expenses, benefits and incentives. Creates and submits all necessary paperwork… Show more Acts as single point of accountability for transferee acting as the key owner and project manager for each case. Administers, communicates and coordinates benefits for transferees. Prepares complete transferee file and logs/records all communications in Globepointe (MSI’s operating system). Provides counseling and guidance to transferee in all aspects of client’s relocation policy including, reimbursable expenses, benefits and incentives. Creates and submits all necessary paperwork corresponding to those benefits including home sale and non-home sale benefits.Counsels transferees regarding all aspects associated with the moving process including, inspections and disclosure, real estate local practices, mortgage financing and the appraisal process. Counsels on shipment of household goods and interfaces with carrier when necessary. Counsels on household goods insurance procedures. Coordinates and responds to all additional transferee requests/inquiries as required.Participates in monthly calls to Client, under direction of Senior Director, Client Operations, to supply overview of relocation status for each transferee. Provides back up assistance to other team members as necessary. Collaborates with team members and management to share information and service methods. Serve as subject matter expert on service delivery and operations on clients. Show less