Stephanie Kennedy, Mba Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

Texas, United States

Texas, United States

Austin, Texas Area

Austin, Texas

Insourcing IT Project Manager for Knowledge Management Systems, Learning Management System and eCommerce Systems. Leading mid to large technical teams to deliver large-scale end to end IT projects for: Contact Centers, Dealers, Ecommerce Business Teams and Vendors while delivering 100% on time delivery. Use the following methodologies: Agile, Scrum and Waterfall as needed to adapt to the Business/Vendors needs ensuring on time delivery and risk mitigation and… Show more Insourcing IT Project Manager for Knowledge Management Systems, Learning Management System and eCommerce Systems. Leading mid to large technical teams to deliver large-scale end to end IT projects for: Contact Centers, Dealers, Ecommerce Business Teams and Vendors while delivering 100% on time delivery. Use the following methodologies: Agile, Scrum and Waterfall as needed to adapt to the Business/Vendors needs ensuring on time delivery and risk mitigation and resolution.Outsourced the Next Generation Learning Management System for the US, Canada and Mexico. Delivered the Knowledge Management application (Oracle) for the Contact Center to reduce average handling times for agents by enabling faster searches, greater adoption and integrations with Siebel.Program Management Executive status reporting to the Executive Director CIOSoftware Compliance, Security, and System Performance to achieve 5 Star System Ratings.Lead a team of highly skilled Developers, Business Analysts, Requirement Analysts, Testers and other specialized technical resources and planners. Show less

Austin, Texas Area

Steph_Kennedy.Le-Vel.Com

Provide Business Analysis expertise to adopt the document management system within the organization

Houston, Texas Area

Houston, Texas Area

Independent Sales Consultant

Mooresville, Nc

Assessed knowledge needs and developed Enterprise Content Management (ECM) and Knowledge Management (KM) plans to close gaps. • Participated in the execution of ECM / KM Projects by identifying classification schemes, content structures, decision trees, and content management strategies. Led the knowledge tasks on projects including training business unit resources on ECM / KM processes and tools, capturing tribal knowledge to close knowledge gaps, documenting decision trees, user… Show more Assessed knowledge needs and developed Enterprise Content Management (ECM) and Knowledge Management (KM) plans to close gaps. • Participated in the execution of ECM / KM Projects by identifying classification schemes, content structures, decision trees, and content management strategies. Led the knowledge tasks on projects including training business unit resources on ECM / KM processes and tools, capturing tribal knowledge to close knowledge gaps, documenting decision trees, user acceptance testing and overseeing the migration of content into relevant ECM / KM tools (e.g. Oracle). • Involved in Records Management, Document Management, Knowledge Management, Enterprise Search, Governance, Taxonomy and Migration. • Successful released Knowledge Management Tool to entire Contact Center, HRSS, and Payables Business Groups.• Released Phase 1of the Enterprise Search tool with the new Integrated Workforce Experience Workspace to 1700 stores.• Provided interim Management coverage for the InQuira Enterprise Business Team, supporting IT counterparts and business unit management for problem resolution, Business Solution Governance, and enhancement requests for 6 months. Show less

Mooresville, Nc

Led InQuira Knowledge Management Repairs Service implementation and the KM Enterprise Roadmap projects. • Helped establish the InQuira, Siebel, and Sterling enhancement request process by expanding the scope of the SP change requests. • Worked across the Services Platform conducting an audit and facilitating resolution of the current change requests ensuring proper documentation and appropriate dispositions. • Documented, consolidated and managed project plans, dashboards and… Show more Led InQuira Knowledge Management Repairs Service implementation and the KM Enterprise Roadmap projects. • Helped establish the InQuira, Siebel, and Sterling enhancement request process by expanding the scope of the SP change requests. • Worked across the Services Platform conducting an audit and facilitating resolution of the current change requests ensuring proper documentation and appropriate dispositions. • Documented, consolidated and managed project plans, dashboards and healthcards across multiple projects within a program. • Documented and communicated issues, risks and decisions impacting current projects, programs and other SP programs. • Maintained program and project level contact and stakeholder lists. • Managed program and project SharePoint sites, including folder structure, calendars, and conducting audits ensuring consistent documentation across programs. • Worked cross-functionally with multiple counterparts. • Provided interim Management coverage for the InQuira Enterprise Business Team, supporting IT counterparts and business unit management for problem resolution, Business Solution Governance, and enhancement requests for 6 months.• Participated in the successful release of Contact Center InQuira Knowledge Management system.• Participated in the Enterprise Knowledge Management roadmap project identifying business units for future InQuira rollouts. • Led InQuira Knowledge Management rollout for HR Shared Services. • Served as primary support for InQuira user access and provisioning.• Provided new user group InQuira KM demonstrations. • Participated in gap analysis and closure recommendations for the Enterprise Solution Support model for InQuira. Secured business leadership approval of recommendations. • An established strong working relationship with the primary InQuira vendor contacts, Lowe’s SME’s and key contacts as well as IT and Business Owners. Show less

Charlotte, North Carolina Area

Divided time between documenting processes and performing Project Management duties. • Merging Wachovia and Wells Fargo’s Retirement Services.• Maintained the project schedule: tracked individual activity assignments for status; assisted and provided information to the project/program manager to determine overall project. • Provided logistical support for project-related meetings (project plans, timelines, task lists). • Maintained key project deliverables (issues log, risk… Show more Divided time between documenting processes and performing Project Management duties. • Merging Wachovia and Wells Fargo’s Retirement Services.• Maintained the project schedule: tracked individual activity assignments for status; assisted and provided information to the project/program manager to determine overall project. • Provided logistical support for project-related meetings (project plans, timelines, task lists). • Maintained key project deliverables (issues log, risk matrix, project status reports, business cases, post-project reviews, and presentations) and/or tracked and monitored project deliverables for a program office. • Tracked and reported on open issues, risks, and risk mitigation actions. • Coordinated project resolution. • Obtained status of activities, issues, risk mitigation actions, etc. from project team members, and assembled and tracked to completion. • Escalated items open beyond target dates to project/program manager. • Coordinated logistics for meetings, working sessions or presentations. Show less

Sarasota, Florida Area

Tampa/St. Petersburg, Florida Area

Palm Harbor, Fl

Fort Lauderdale, Fl

Charlotte, North Carolina Area

Mba, Master Of Business Administration

Bachelors, Bachelor Of Science In Business Administration And Organizational Development