Stephanie Obi Email & Phone Number

United States

Provide in depth support of the SEGRA Networks Transport, IP, and Ethernet NetworksTroubleshoot LTE failover devices for both Internet and MPLS services, SD-WAN devices and services,and Wi-Fi devices and servicesMonitor the ticket queue; collect and communicate relevant data and contextTriage and troubleshoot with customers, engineers, carriers, and vendors to diagnose problems and attain resolutionSet expectations, establish timelines, and report updates to… Show more Provide in depth support of the SEGRA Networks Transport, IP, and Ethernet NetworksTroubleshoot LTE failover devices for both Internet and MPLS services, SD-WAN devices and services,and Wi-Fi devices and servicesMonitor the ticket queue; collect and communicate relevant data and contextTriage and troubleshoot with customers, engineers, carriers, and vendors to diagnose problems and attain resolutionSet expectations, establish timelines, and report updates to stakeholders and internal management Show less

Charlotte, North Carolina, United States

Investigate and identify the root cause of technical problems Troubleshoot WAN, LAN, fiber and voice technologiesCollaborate with network engineers, field technicians, equipment vendors, and other telecom carriers to resolve network issues and outagesEnsure timely resolutions by maintaining an accurate database and documenting complex technical issues for repair teamsSupport efforts to enhance the client experience through process reviews, analysis, and… Show more Investigate and identify the root cause of technical problems Troubleshoot WAN, LAN, fiber and voice technologiesCollaborate with network engineers, field technicians, equipment vendors, and other telecom carriers to resolve network issues and outagesEnsure timely resolutions by maintaining an accurate database and documenting complex technical issues for repair teamsSupport efforts to enhance the client experience through process reviews, analysis, and recommendations Show less