Stephanie Packineau, Mba, Ccmp Email & Phone Number

Parshall, Nd, Us

New Town, North Dakota, United States

New Town, North Dakota, United States

· Participate in developing, monitoring, and periodically revising the institutional strategic plan and operational/action plans, including updating with results of institutional research.· Develop reports, dashboards, and data inquiry tools to support decision makers at NHSC and for external audiences to include all compliance reporting.· Act as NHSC’s accreditation liaison officer, leading the accreditation expectations through the implementation of statistical analyses of evidence of institutional effectiveness.· Conduct independent institutional research projects or community surveys/assessments in support of institutional priorities, such as enrollment management, student success initiatives, alumni relations, admissions and recruiting, and strategic planning initiatives, as designed with the Administrative Committee and Executive Administrators. · Maintain a data dictionary and methodology to ensure systematic data control and repetitious methodology.· Provide updates on annual data trends and analysis by means of the NHSC Annual Report, Data and Assessment Reports and the Annual Student Data Sheet. The office of IRE is also responsible for developing and maintain department reporting for monthly Board of Directors meetings and the Tribal Business Council Education Meetings.· Provide accurate and meaningful reports with supportive documentation, visuals and narrative data interpretations, and presentations for internal and external target audience.· Lead continuous improvement efforts at NHSC by way of coordinating/steering kaizen events and/or other methods and best practices of ensuring the quality included in the NHSC mission.· Lead an assessment steering committee to determine assessment recommendations from each department for institutional improvement and external requirements. Facilitate data analysis of the assessments for specific purpose and/or strategic planning at NHSC.

Portland, Oregon Area

Portland, Oregon Area

• Through continuous improvement take action to correct inefficiencies in the order to delivery process. • Drive company-wide change and process improvement by leading cross-functional teams and projects.• Utilize internal/external resources to fully understand the complexities of retail partners.• Be an active participant/stakeholder in bringing our service strategies to life. • Analyze order book to ensure SKU level accuracy as well as terms, prices, and delivery dates. • Proactively communicate to field sales reps and accounts to suggest corrective action where necessary. Drive issue resolution at the PO level, ensuring follow-through from all parties.• Analyze order management process at the customer level and make recommendations to sales reps/customers on process improvements. • Report and analyze key customer metrics such as order fill rate, on time delivery, order accuracy, pricing, order creation timeliness and chargebacks and provide recommendations for process improvements based on findings.• Execute customer PO revisions within Columbia guidelines maintaining a high level of accuracy.• Develop action plans to address root cause.• Review, analyze and validate customer chargebacks negotiating reversals where applicable.• Work to ensure that supply chain initiatives such as direct ships and 3PL are being fully and successfully leveraged. Recommend additional opportunities for expansion of these initiatives.• Participate in inter-departmental collaboration to ensure success of account replenishment program. • Represent Columbia Sportswear in customer visits, meetings and conference calls with customers and Sales Reps. • Train, coach and serve as a mentor to Account Services Reps and Account Logistics Specialists. Participate in cross-training of Sales Reps and internal partners.• Lead discussions with Regional, Global peers to ensure consistent processes.

Portland, Oregon Area

• Manage orders for over 300 accounts from placement of orders to delivery of product.• Monitor customer bulk orders, ensuring timely product allocation and shipping. Collaborate with sales reps/sales management to ensure consistent bulk review and documentation/approval of date changes and cancellations.• Report to management weekly on specialty and key account assignment. • Report and analyze customer metrics such as order fill rate, on time delivery, order accuracy, pricing, order creation timeliness and chargebacks.• Proactively communicate to field sales reps and accounts to suggest corrective action where necessary. Drive issue resolution at the PO level ensuring follow through from all parties.• Utilize internal/external resources to fully understand the complexities of specialty partners.• Assigned as the Sorel Expert for the specialty team; attended Sorel Academy sessions and reported back to the specialty team. • Trained new ASRs in their respective positions and entire Specialty team on the Allocation Scope• Super-user and Trainer for the Account Operations team - help with the testing and the overall integration of SAP throughout the company.

•Organize, administer and ensure the delivery of over 50 email campaigns per month.•Manage and analyze data in over 70 databases•Track, monitor efficacy of all campaigns from an ROI and budgeting perspective •Generate new ideas for campaign messaging and creative elements to improve response and conversion rates•Oversee customer and data list acquisition, organization and segmentation •Develop and present various reports to management teams •Developed various marketing campaigns to help grow the company by over 4 million dollars•Conduct Market and Pricing Analysis in efforts to maximize our marketing and pricing strategies•Cross liaison with other divisions and internal team members to create web facing components of campaigns •Track and measure campaign effectiveness and target segmentation, and design test strategies •Work with Art Director to ensure, Direct Market Mailings, SEO and SEM strategies are streamlined •Create Press Releases and submit to various PR websites •Conduct Web Analytics to determine customer interaction, determine areas of improvement

•Manage employees who work a variety of accounting holds for consumer direct division•Manage employee time sheets and PTO, provide coaching/succession planning for employees•Analyze the needs of the business to determine team efficiencies and forecasting for employment needs•Analyze inventory needs and provide feedback to procurement and sales team

•Manage employee time sheets and PTO for five employees•Provide Analysis via COGNOS or through other means of reporting as determined by the OM Manager and Sales Directors•Oversee weekly status meetings with team and serve as the first point of customer and sales escalations; attend supervisory training sessions •Assist OM Manager with all daily task duties; serve as interim manager in situation where department manager is unavailable.•Inside sales support for large accounts for Specialty Retail/Independent Bike Dealers ranging up to $7 Mil.•Assisted with special projects for VP of Sales and Customer Service at the end of quarters. •Acted as the internal communication hub between the company and outside sales reps in the southeastern and mid-west territories. •Ordering of Marketing Collateral for current dealers and outside sales reps to include Banners, Catalogs, Brochures, etc. •Trained new specialists in their respective positions.

•Sales professional responsible for conducting daily outbound and inbound calling to answer any questions for current clients and prospective clients in selling Bowflex branded machines.

Conducts daily prospecting in order to set second interviews with prospective students. Assists prospective students with their application paperwork for acceptance to AIU Online. Assists a special projects team in saving students that would like to cancel their enrollment.

Assisted Suite Sales Manager in handling accounts varying from $80,000 to $1,000,000. Assisted in creating marketing copy and rewriting contracts for Suite Renewal Process, which has gained $8 million in revenue. Conducted marketing research for Suite literature from various NBA teams to establish initial web presence for our Suites. Recreated Preferred clientele database systems in order to better customer service for our current clients. Recreated Yearly, Quarterly, and License Year Event Analyses for current clientele and the organization as a whole. Conducted outbound marketing campaign. Assisted in planning Suite 101 sessions for Suite Coordinators.

Mba, Business Management/Marketing

Bachelor Of Arts, Business Administration, Concentration In Marketing