Primary business leader for the lease up of historic Lincoln Place, Aimco's largest West Coast Redevelopment and New Construction Project at $365 Million is a 38 acre garden style community of 795 units, 58 buildings and a team of 20. • Successfully recruited 17 new leasing and maintenance associates, increasing the team to 20 associates to support the rapid resident growth.• Developed and implemented a lease up plan to increase occupancy, customer satisfaction scores and net operating income.• Market rents have increased by 12% since July 2013 and are on track to meet revenue growth goals by year end.• Consistently supported upwards of 18 leases per week depending on construction turnover resulting in 93% occupancy of available inventory. • Partnered with our construction team to inspect unit turnover, assess warranty repairs and proactively manage the impact of construction on our current residents and marketing path.• Integrated local marketing efforts into our master marketing plan to include The Abbot Kinney Festival, hosting Venice Chamber of Commerce events, hosting and speaking at our Grand Opening Press Conference, partnering with local businesses for cross promotional opportunities and being interviewed for local blogs.

Primary business leader for three garden-style properties of 976 units, 47 buildings and a team of 25.• Created unique competitive marketing position for each of the three distinct communities.• Lead team through due diligence, acquisition and transition to AvalonBay Communities.• Conduct regular audits to ensure all procedures are being followed correctly and standards are being adhered to.• Turnaround analysis in development to increase occupancy, net promoter scores and net operating income.

Partner with senior regional leadership to support various marketing, operational and audit functions for 8,400 units at 25 properties throughout the San Francisco Bay Area.• Financially improved three Archstone acquisitions totaling 1,400 units in 2012. Performed competitive analysis and increased move-in rents by 8% in Q3 at 789 units in San Jose, 11% at 402 units in Mountain View Q3-Q4 and 15.4% at 192 units in Sunnyvale in Q2. Secured 17.5% renewal increases with 65% retention rate in Mountain View and 13% with 65% retention rate in Sunnyvale. Sunnyvale exceeded NOI by 5.5% through Q2. All communities met or exceeded pro-forma budget.•Increased Net Promoter Scores at Archstone by developing new Customer Service Council. To improve the customer experience and generate additional year over year revenue growth, led council consisting of top on-site performers to create or modify onsite practices in Northern California. Improvements contributed to 28% NPS increase in West Region.• Led on-site leadership through three South Bay acquisitions by providing training and mentoring to new managers, marketing analysis, capital project implementation and office setup.• Performed internal audits for each community bi-annually and partnered with on-site managers to create corrective action plans in response to audit findings or operational inefficiencies. • Responsible for on-boarding all new General Managers, Community Managers, Service Managers and Assistant Community Mangers to ensure an understanding of financial statements, budgets, annual regional goals, standard operating procedures and customer service standards. • Provide quality control by conducting site visits, including walking vacants, grounds, and amenities to provide solutions for areas of improvement.

Manage operations and staff of 10 at a 360 unit class A luxury community featuring 10,000 square feet of commercial space in South San Francisco.• Recruited June 2010 to turnaround 360 unit community. Increased revenue by 25%, NOI by 55%, occupancy by 10% and stabilized at 96% and controlled non-capital expenses favorably by 17% Q2 2010 - Q3 2011. Completed capital projects 23% under budget in 2010 and 26% in 2011. Awards won for Overall Customer Service, E-Pay Percentage, Reputation Management and Customer Service Associate.• Increased revenue by 25% through parking amenity audit, storage space market analysis optimizing market rents. • Closely monitored and analyzed market conditions and competition to implement marketing strategy and pricing structure to maintain a competitive edge while optimizing revenues.• Increased employee morale and performance by implementing challenging improvement plans, career-pathing and cross-training.

Responsibilities include up to 600 units and five communities in the Stamford and Hartford markets consisting of garden, mid-rise and high-rise with retail components.• Repositioned 264 unit distressed class C community to class B community. Recruited as first employee at Trio Real Estate Services to work with new independent investor to turnaround and reposition community. Stringently managed capital improvement budget including unit renovations commanding an ROI of 16% while controlling expenses and increasing occupancy by 15% in first year.• Managed and implemented marketing strategy for three lease-ups in Stamford and Norwalk.• Managed operations for a 60-Unit distressed property in receivership.• Repositioned 264 unit distressed class C property to class B property.• Planned and managed upgrades to units that generated an ROI of 16%.• Created marketing plan focused on diversifying prospect pool, contributing to increased occupancy.• Assisted in creating and revising Trio Policies and Procedures Manual.

Property Manager (2008)Manage operations of The Liberty, a 123 unit, class A, luxury community featuring 1,200 square feet of commercial space and a team of 5.• Increased occupancy by 7% and stabilized at 97% Q1-Q4 2008, 2% above yearly projection.• Decreased average apartment turn by 3 days, saving $4,000 in vacancy loss Q2-Q3 2008.• Conducted parking amenity analysis that yielded a savings of $9,600 per year. Property Manager (2007)Manage operations of 278 Main, a 99 unit, class B property and a team of 2.• Increased occupancy by 10% in Q3 2007 and maintained 98% occupancy through Q1 2008.• Decreased bad debt by 40% from 2007 to 2008.• Generated ROI of 18% through townhome renovations.

Manage operations of Avalon Haven, a 128, unit class A luxury community and a team of 5.• Promoted from Leasing Consultant to Assistant Community Manager in 2006• Increased occupancy by 5% 2006 - 2007 and maintained over 99% occupancy through Q3 2007.• Implemented proactive rent collection techniques to decrease delinquency and bad debt by 50%. • Lead team to win Team of the Quarter Awards in Q4 2006 and Q1 2007.• Customer service scores consistently ranked within top 5% of Connecticut / New York region.

Provide no-cost consulting services small businesses and those thinking of starting a small business in southwestern Pennsylvania.• Consult on a range of strategic business activities including accounting, advertising, business planning, capital investments, financial planning, human resources, marketing strategy and technology implementation.• Developed an extensive marketing plan for Gallaway Safety & Supply to increase market penetration in mining equipment as well as provide a long term business development growth plan.• Competitive analysis and implementation of internet technology to increase company visibility in the marketplace.Recommended general business management techniques to promote a motivated, healthy and successful business environment.Provided guidance in Implementation and analysis of internet technology to increase company visibility and profitability.