Stephanie Perillo Email & Phone Number

San Diego, California, United States

• Prepared and cleaned time-sensitive adverse event reporting data for clients; compiled daily, monthly, and quarterly reports in Oracle Business Intelligence analytics and Pega Catalyst products. Ensured data quality.
• Trained over 50 new employees in program procedures, data entry practices, conflict resolution, and adverse event reporting. Validated data quality of employee work, driving data accuracy and product efficiency.
• Presented annual team trainings on adverse event data quality and standard operating procedures.
• Handled 200+ customer interactions daily; provided exceptional customer experience in busy call center. Maintained consistently excellent 100% call quality scores weekly over four years.
• Processed patient applications with an average of 140% productivity, 40% above program expectations.

• Subject-matter expert supported multiple teams across the business unit, and mastered diverse programs and requirements.
• Received Compliment of the Week Award three times for outstanding customer compliments, earning company-wide recognition. Compliments were chosen and acknowledged amongst entire Program Services business unit’s feedback.
• Managed the order and transfer of prescriptions to specialty pharmacies for over 150 customers per day.
• Handled 200+ customer interactions daily; provided an exceptional customer experience in very busy call center. Maintained consistently excellent 100% call quality scores weekly over four years.
• Processed patient applications with an average of 140% productivity, 40% above program expectations.
• Prepared and cleaned time-sensitive adverse event reporting data for clients; compiled daily, monthly, and quarterly reports in Oracle Business Intelligence analytics products. Ensured data quality for over 300 cases.

• Managed team of nine coaches and five administrative professionals; optimized training class schedule.
• Organized events: specialty exercise courses, 5k races, member appreciation events, and coordinated obstacle course racing team.

San Diego, California, United States

• Presented biannual educational fitness and nutrition workshops. Generated sales techniques and upheld member retention.
• Developed exercise programs; helped over 400 clients achieve fitness goals. Monitored client progress with biometric measurements, adapting nutrition and fitness plans as necessary.
• Motivated and coached clients in enriching exercise classes and corporate fitness sessions (one-on-one personal training, small groups, and large group classes), demonstrating effective and safe techniques.

• Generated improvement plans and reviewed test scores with students, resulting in 100% improved grade successes.
• Provided one-on-one learning assistance to grade K-12 students, focusing on English, math, science, art, and history.
• Prepared students for standardized and college preparatory test such as SATs, PSATs, and AP exams.
• Aided students with schoolwork, assigned additional homework assignments, and taught effective study habits.

San Diego, California, United States

• Effectively directed and supervised 50+ clients in program areas of homework assistance, nature enrichment, physical activities, and art projects.
• Collaborated with eight fellow counselors to coordinate major company programs and events.
• Enforced camp policies and safety protocols. Led teams in various competitions and projects.

Data Science And Visualization Certification

An intensive 6-month program focused on gaining technical programming skills in Excel, VBA, Python, R, JavaScript, SQL Databases, Tableau.

Bachelor Of Science - Bs, Biology: Physiology And Neuroscience

Activities and Societies: Asian Pacific Islander Student Alliance (APSA) Foundation for the International Medical Relief of Children.

Fitness Specialist Certification

Activities and Societies: Miramar Obstacle Course Racing (OCR) TeamAmerican Council of Exercise (ACE) Personal Trainer Certification.