Stephanie Petree Email & Phone Number

Charleston, Sc, Us

Mountain View, California, Us

Mountain View, California, Us

Responsible for driving operational excellence for the Global Solutions Engineering organization at Confluent.

Charleston, South Carolina, Us

Responsible for enabling the success of the Technical Solutions Engineering team at Blackbaud: 45 professional Solutions Engineers supporting ~300 Sales Executives. Implemented a formal SE onboarding and enablement program to ensure new hire success and go to market readiness of the Technical SE team for our rapidly innovating solution portfolio, developed a Performance Management and Quality infrastructure to articulate roles and responsibilities, competency expectations and career pathing, along with demo quality via a scorecard and coaching program. Worked collaboratively with PreSales leadership to build the operational infrastructure related to SE engagement and request process, KPIs and reporting cadences, and QBR framework. In addition, managed the teams responsible for providing quality and stable demo environments, RFP coordination and support, and other operational initiatives.

Charleston, South Carolina, Us

-Lead a team of 11 Solutions Engineer professionals who support over 150 Sales reps within our General Markets Business Unit, primarily focusing on our CRM and Internet solutions: Raiser's Edge NXT, Luminate Online, TeamRaiser, and Luminate CRM-Responsible for developing and executing strategies to increase Solutions Engineer bookings YOY. Team contributed to over $27M in bookings in 2014, 3+% increase YOY-Responsible for overall demo quality produced by the team, from demo script and process, to demo environment content-Focused on developing team member talent, from technical and industry expertise, to sales, presentation and soft skills. Work individually with each team member on development opportunities from sales and management feedback, as well as personalized career development plans based on career goals-Collaborate with leaders in Marketing, Sales and Services to develop new offerings, serving as a subject matter expert and to ensure PreSales readiness.-Regularly report on PreSales activity, contributions to bookings, ASP, results of efficiency initiatives, etc. to share with internal stakeholders in Sales and Services.

Charleston, South Carolina, Us

-Responsible for working in conjunction with Account Executives in all aspects of the pre-sales process: from qualification and needs assessment, to prescribing solution recommendations, RFP response and solution demonstrations, and writing project plans (SOW) for implementation-Work collaboratively with AEs and Sales Managers to formulate strategy for all opportunities, in particular key accounts and highly competitive opportunities-Worked with Management and Marketing to develop and launch the positioning and demo approach for REiV2-Designated lead on demo script development and execution for REiV2-Consistently exceed service level expectations for the timely delivery of scopes and required follow-ups to help move opportunities along in the sales process toward closure-Continually keep up with the competitive landscape, leveraging and sharing this knowledge of the competition's offerings and positioning to ensure that we effectively communicate our competitive advantages and unique value propositions across all offerings. -Coordinate with multiple teams both within and outside of Unified Sales Support to ensure resource knowledge is most effectively utilized in sales pursuits-Within a short time period, expanded my knowledge of Professional Services offerings, the implementation and scoping process to lead the development of project plans for both The Raiser's Edge and our Internet Solutions-Collaborate with Marketing to develop materials used in Sales Presentations and Seminars-Provide ongoing coaching and mentoring of new Solutions Consultants-Generated new business leads for all teams within the GMBU as a representative at the 2009 and 2010 Association for Fundraising Professionals National Conference-Received the Patrick Henry Award for best demos on multiple occasions - nomination by Account Executives

Charleston, South Carolina, Us

-Proficiently conducted needs assessments, product demos, and assisted with strategy formulation for Outside Sales opportunities.-Consistently exceeded performance goals, received positive feedback from prospects, AEs, and management-Took the initiative to add to my product knowledge in order to generate prospect interest and communicate these products value through discussion and demonstration. Examples are Friends Asking Friends, Blackbaud Direct Marketing, and The Financial Edge-Crafted demo positioning in response to the competitive landscape, resulting in numerous competitive wins-Worked closely with Product Marketing on vertical specific marketing campaigns and seminar content, resulting in new leads and business specifically within the Catholic, Faith-based, and Family and Human Services space-Created numerous presentations and other sales material for Account Executives to utilize in presenting Executive Summaries, Board Presentations, and Return on Investment Stories -Maintained and leveraged relationships with contacts from other departments in order to obtain required responses for Account Executives and prospects in a timely manner (EX: Hosting, Product Support Leads, Internet and Consulting Solutions Managers, Technical Support).

Charleston, South Carolina, Us

-Trained new Customer Support Analysts over the course of a seven week training program (LAUNCH)-Responsible for managing analysts during the LAUNCH program, including assessment of all assigned work, identification of performance gaps and the development of a plan for how to address them, along with day to day activities -Responsible for conducting weekly status meetings, providing formal performance reviews, and delivering ongoing coaching for new analysts -Responsible for the logistics and scheduling of resources for LAUNCH, often working cross-departmentally -Responsible for courseware development. Created and delivered a remote training plan for new analysts working out of the Indianapolis office. **Speaker at the 2007 Conference for Nonprofits in Charleston Support Education Coach, Support Education- Customer Support October 2005 - March 2007-Contributed to increased client satisfaction levels by providing ongoing performance coaching to analysts-Identified trends for development across the department and worked closely with management to correct -Involved in the recruiting and hiring process, conducting interviews and recruiting on college campuses-Led a project to create a new form of measuring and improving Support case management

Charleston, South Carolina, Us

-Conducted regional trainings throughout the U.S. and Canada as well as at individual client sites -Consistently received high scores on course evaluations

Charleston, South Carolina, Us

-Provided phone and email product support for clients using The Raiser's Edge-Raiser's Edge Team Mentor-Cross Trained on The Education Edge

Charleston, Sc, Us

Managed performer housing, travel arrangements, and hospitality-Assisted with day-to-day operations of the nonprofit organization

Atlanta, Ga, Us

Professional Ballet Dancer with the Company

Bachelor Of Arts, Journalism/Mass Communications; Advertising. Minor In Dance Education

Masters, Business Administration