Stephanie A. Pezanowski | Director, Customer Success ⌨ s.a.pezanowski@gmail.com ☎ 214.998.8389 I am a SaaS Customer Success leader and Account Management professional who excels at working with customers and leading teams that handle software / system implementation, customer training, project management and renewals for subscription-based services.I’m committed to building and delivering a world-class customer success toolkit and I understand that the success of my customers and their ability to accelerate business value and ROI from their investment with my technology solution is what drives the business forward. This enables me to drive the entire lifecycle of our customers, from on-boarding, to training, success planning, advocacy and renewal.My background includes a proficiency in customer-facing roles, leading others, and management of 350+ Enterprise SaaS implementations and platform migrations. Throughout my career, I have become recognized as a credible C-level advisor and expert in customer engagement and retention.★ EXPERTISE ★ ✔ Enterprise Software as a Service (SaaS)✔ Customer Success✔ Customer Experience✔ Renewal Retention and Growth✔ Risk Identification, Escalation and Mitigation✔ Long-Term Relationship Building✔ Training & Development✔ Coaching and Cross-Functional Team Leadership✔ Strategic Planning✔ Business Process Improvement