Stephanie P. Email & Phone Number

New York, Ny, Us

Dublin, Oh, Us

Boston, Ma, Us

Flywire Corporation is a global payments enablement and software company.• Create architecture and publish first of its kind online user guides for three software products including step-by-step procedures, slideshows, FAQs, Glossaries, and videos, and maintain regularly to be in sync with ongoing development and feedback.• Develop internal training resources to address knowledge gaps and new features.• Create and deliver first of its kind printed user guide and internal resources for new product launch.• Create style guides, standards, templates, and an internal terminology site to foster standardization of documentation and messaging for client communications.• Work with product managers, engineers, support staff, relationship managers, and implementation managers to ensure content meets the needs of our clients.• Report gaps with the functionality and anticipate user issues which lead to improvement and a better user experience.• Excerpt from 2023 Performance Evaluation "Stephanie is a great tech writer. She writes great content, digs in and understands the product(s) she is working on and is great at breaking things down so others understand how to use the product/feature."

Florham Park, Nj, Us

Datacor is a leading provider of ERP and CRM solutions for the process manufacturing and chemical distribution industry.• Determined content strategy to fill large knowledge gap and then proposed, designed, researched, authored, and managed online help file that boasted approximately 400 assets including annotated screen images, videos, original diagrams, FAQs, step-by-step instructions, release notes, and other resources.• Created structure, standards, and templates for knowledge base to provide a searchable portal for solutions, implementation processes, and troubleshooting tools. Authored approximately 100 articles that help reduce time and effort for the Support staff.• Researched and built structure for online video library for continuing education and in-person classes. Scripted and created approximately 50 videos and webinars.• Partnered with Development, Product Management, and Implementation to gain insight on upcoming functionality used for publishing release notes, curating existing content, and creating new documentation.• Analyzed metrics and support tickets to pinpoint underserved content requiring review and improvements. • Met with customers to provide them a better understanding of the software and in turn, use their experiences to improve effectiveness and usage of the content.• Authored quarterly marketing newsletters and blogs to announce new software features and product news.• Designed and presented training curriculum for user conferences and webinars with over 30 attendees per session.

Florham Park, Nj, Us

• Managed relationships with assigned customers to include guidance on how to best meet their objectives and ensure a successful user experience. Identified and promoted add-on features, when appropriate.• Designed, tested, implemented, and trained custom software modifications to meet customer expectations. • Ranked first in support team for providing the most solutions for ERP software users.

• Provided technical expertise and documentation services based on best practices and previous IT experience.• Projects included creating proprietary documentation such as how-to guides, orientation manuals with workflow diagrams, operational procedures and onboarding materials, image creation/editing, and the design and content for web/blog/newsletter/marketing information. • Conducted and designed training classes for small business owners.

Montreal, Quebec, Ca

CGI is among the largest IT and business consulting services firms in the world.• Executed varied business analysis and project management functions to each consulting engagement that included business process and product analysis, best practices research, SQL queries and relational database knowledge, designing test scripts/plans, and implementing customized design solutions. • Created and designed operational procedures and training manuals. Conducted department-wide training. • Devised and implemented full project and staffing plans for various client engagements.• Completed various training courses in project management and technical areas.

Navisys provided software customizable software for various financial and life insurance administrative processes. • Served as primary contact for clients and performed all functions of software product life cycle. Responsibilities included requirements gathering, business process analysis, designing and gaining client approval of technical modifications, drafting functional and technical specifications, acting as liaison and support between programmers and client, designing and implementing test scripts/plans using SQL and database knowledge, working with programmers to ensure resolution of logged defects, and integration of custom software through demos and train-the-trainer sessions. • Business lead for team that successfully completed over 60 custom enhancements to the base software system in ten months which was more than 1.5 times the average output.• Created and conducted training sessions to include workflows and processes on how to use custom software.• Industry and system expert to provide insight on best practices and expertise on system functionality and to highlight potential pitfalls.

ABC is a national benefits consulting firm that provides group, voluntary and executive benefit programs for Fortune 100 companies.• Built administration department from scratch which became a major selling point. Directed the administration of various insurance-based benefit plans (defined contribution, defined benefit) for Fortune 100 companies by establishing operating and training standards, overseeing staff to fulfill client requests, designing and editing client-specific procedural reference manuals and enrollment materials. Contributed to ad hoc sales meetings for prospective clients.• Maintained 100% retention and increased plan participation as sole client contact for each consulting engagement. • Increased productivity by 25% by programming status reports, financial statements and repetitive tasks and developing interactive tracking system and task calendar. • Coordinated objectives of each client, sales team, securities firm, and insurance company to maintain plans according to goals and SEC requirements.