Stephanie P. Email & Phone Number

New York, NY, US

Dublin, OH, US

Boston, MA, US

• Flywire Corporation is a global payments enablement and software company.
• Create architecture and publish first of its kind online user guides for three software products including step-by-step procedures, slideshows, FAQs, Glossaries, and videos, and maintain regularly to be in sync with.
• Develop internal training resources to address knowledge gaps and new features.
• Create and deliver first of its kind printed user guide and internal resources for new product launch.
• Create style guides, standards, templates, and an internal terminology site to foster standardization of documentation and messaging for client communications.
• Work with product managers, engineers, support staff, relationship managers, and implementation managers to ensure content meets the needs of our clients.

Florham Park, NJ, US

• Datacor is a leading provider of ERP and CRM solutions for the process manufacturing and chemical distribution industry.
• Determined content strategy to fill large knowledge gap and then proposed, designed, researched, authored, and managed online help file that boasted approximately 400 assets including annotated screen images, videos.
• Created structure, standards, and templates for knowledge base to provide a searchable portal for solutions, implementation processes, and troubleshooting tools. Authored approximately 100 articles that help reduce.
• Researched and built structure for online video library for continuing education and in-person classes. Scripted and created approximately 50 videos and webinars.
• Partnered with Development, Product Management, and Implementation to gain insight on upcoming functionality used for publishing release notes, curating existing content, and creating new documentation.
• Analyzed metrics and support tickets to pinpoint underserved content requiring review and improvements.

Florham Park, NJ, US

• Managed relationships with assigned customers to include guidance on how to best meet their objectives and ensure a successful user experience. Identified and promoted add-on features, when appropriate.
• Designed, tested, implemented, and trained custom software modifications to meet customer expectations.
• Ranked first in support team for providing the most solutions for ERP software users.

• Provided technical expertise and documentation services based on best practices and previous IT experience.
• Projects included creating proprietary documentation such as how-to guides, orientation manuals with workflow diagrams, operational procedures and onboarding materials, image creation/editing, and the design and.
• Conducted and designed training classes for small business owners.

Montreal, Quebec, CA

• CGI is among the largest IT and business consulting services firms in the world.
• Executed varied business analysis and project management functions to each consulting engagement that included business process and product analysis, best practices research, SQL queries and relational database.
• Created and designed operational procedures and training manuals. Conducted department-wide training.
• Devised and implemented full project and staffing plans for various client engagements.
• Completed various training courses in project management and technical areas.

• Navisys provided software customizable software for various financial and life insurance administrative processes.
• Served as primary contact for clients and performed all functions of software product life cycle. Responsibilities included requirements gathering, business process analysis, designing and gaining client approval of.
• Business lead for team that successfully completed over 60 custom enhancements to the base software system in ten months which was more than 1.5 times the average output.
• Created and conducted training sessions to include workflows and processes on how to use custom software.
• Industry and system expert to provide insight on best practices and expertise on system functionality and to highlight potential pitfalls.

• ABC is a national benefits consulting firm that provides group, voluntary and executive benefit programs for Fortune 100 companies.
• Built administration department from scratch which became a major selling point. Directed the administration of various insurance-based benefit plans (defined contribution, defined benefit) for Fortune 100 companies by.
• Maintained 100% retention and increased plan participation as sole client contact for each consulting engagement.
• Increased productivity by 25% by programming status reports, financial statements and repetitive tasks and developing interactive tracking system and task calendar.
• Coordinated objectives of each client, sales team, securities firm, and insurance company to maintain plans according to goals and SEC requirements.