Oversee post office including 2 supervisors and 50 subordinates ensuring on time delivery of 31 routes and 17,000 daily deliveriesUse data driven metrics to manage productivity of employees Perform regular safety observations. Comply with OSHA mandatory training and postings. Use Power BI and Qlik reports and metrics to drive office efficiency as well as address areas of opportunity

Conduct audits on various size post offices utilizing Lean Six Sigma methodology to ensure efficiency and identify areas for improvement. Used analytics to identify offices in need of auditing as well as to support thesis observed during audits. Managed a team of 10 auditors for 72 hour audits.Meet with interdisciplinary team to discuss findings of audits and create improvement plans for the offices (i.e. staff, schedule, and process changes)Approved additional staffing for offices based off office efficiency and situational needsWork with union officials and HR for grievances when staffing adjustments needed to be madeTrain postmasters and supervisors across a district of 569 offices on new programs as they roll out via in-person trainings, 1-on-1 workshops, and WebEx/Zoom meetingsNortheast Area Subject Matter Expert on many internal processes (MTEL- bulk mail visibility/tracking through transportation networks, IV - metrics dashboard application, F4 - clerical staffing efficiency metrics and improvement, LMF - internal on time delivery service performance)Developed best practices for Internal Service Performance Measurement after immersing in an office failing to achieve standards and the impact of the many variables. Thoroughly trained all office personnel. Office was able to exceed standards with sustained resultsDaily reporting district wide on key indicators and drivers of performance. Daily use of Power BI and Qlik reports for office deep dives.

Lead team of 11 towards improving our student chapterPlanning the northeast regional conference for 150+ students

• Rehabilitated and managed the tutoring program• Implemented our first ever mentor program• Launched ‘Cram Night’ - a few nights before an exam, students get together with peers and tutors to study

• Worked as a team to fabricate a car that runs on a Hydrogen fuel cell to go a specified distance with no mechanical start or stopping mechanism• Determined the amount of pressurized hydrogen needed to go the specified distance through experimentation• Tested and managed testing on the car• Created a poster to convey our car's design and completed three rounds of judging• Achieved 2nd place at Regional’s in Maine only 3% away from our goal• Competed at AIChE National ChemE Car Competition in Salt Lake City November 2010

Communicate between AIChE National and student chapter presidents from the Northeast areaHosted presidents' table at 2012 NE Regional AIChE Student Conference

Analyzed data from PI Historian and DeltaV distributed control systems to create new valve sequencing for specific process phasesCollaborated with Manufacturing and Automation Engineering departments to develop and execute a test script that determined the timing for valve sequencingExtensive experience with Piping and Instrumentation Drawings (P&IDs) both reviewing CIP and SIP systems and revising master filesCreated TOC and bioburden swab location charts for Validation and Qualtiy departments and assisted in biological indicator and thermocouple testing on filter housing SIP systemsPresented SIP and CIP projects to the entire Technical Operations department (30+ including senior management) during a quarterly meetingWorked with vendors for recommendations and quotes for new level indicating technology for the facilityOperated and assessed the demo kit a vendor provided in an ISO class 8, decided to purchase upon assessment