Stephanie Phillips Email & Phone Number

I possess more than fourteen years of progressive experience in the hospitality industry. I have worked in fast paced environments with continuously changing priorities where I was constantly adapting to various situations and obstacles in order to meet goals and deadlines. I possess excellent communication skills, both written and oral, am detail oriented, willing to learn new applications quickly and am able to analyze, prioritize and resolve customer requests or issues quickly and effectively. My responsibilities have included, but were not limited to, administrative duties, managing, scheduling and training staff, planning and executing events, ensuring all clients were satisfied as well as building a rapport with them, managing team communication, responding to concerns and resolving issues with agitated or distressed customers, working on multiple projects simultaneously and delivering exceptional customer service while presenting a positive image of the company. I also maintain monthly, quarterly and yearly profit and loss statements. Before COVID-19 impacted my business, on average I managed a sixteen to twenty-three percent profit and ranked second out of over six hundred stores for sales. My previous supervisors have also relied on my meticulous attention to detail and ability to communicate clearly and efficiently with all clients and employees.My experiences have built a foundation that has provided me with the essential skills needed to conduct and manage business on a professional and executive level to improve customer satisfaction and business results through precise organization and communication. I am self driven and strive to exceed set sales and profit goals through proper procurement, pricing and efficiency. My previous roles in the hospitality industry have led to my unparalleled ability to multitask as well as effectively handle and mediate difficult situations. I am able to quickly analyze ever changing situations rapidly and examine issues from multiple viewpoints in order to find the best solution to fit the client’s needs. I adapt quickly to difficult situations or changes by following principles of logical thinking and accurately following standardized procedures. I am certain that, if given the opportunity, I can be a valuable asset to any team and exceed any expectations provided to me.

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  Johnson & Wales University

  3.8