As DEI Director, I have a clear and optimistic vision for GroupM Canada in relation to DEI. I'm building a long-term vision on where the organization will be in a few years, with a strategic plan on how to drive the organization forward by translating the vision into achievable milestones and communicate them effectively to the pertinent partners. I have a commitment to long-term sustained action as inclusive work environments require time, effort and learning grounded in experience. I monitor experience via survey’s, ERGs, interaction, clients, vendors, and community involvement by collaborating with employees, vendors, clients, and all other members of our community to positively effect change.Increasing diversity, equity, inclusion and belonging efforts at GroupM Canada is essential to our continued excellence.

Working in collaboration with the Management Team and HR & Recruitment teams, I lead and direct all efforts of the Black TAXI Division across Toronto, Montréal, Vancouver and New York. This includes optimizing both the Black TAXI intern experiences and outcomes as well as Black talent retention & development. In my role as Director, I build partnerships and lead Black TAXI’s strategic planning and consulting services for clients, while continuing to promote an equitable and inclusive environment. I work with HR & Recruitment to maximize department efficiency as it relates to hiring and retaining Black talent, identify key priorities, and gain the confidence of staff while focusing on employee satisfaction.Black TAXI is aligned across all external-facing departments as it pertains to diversity, equity and inclusion. As the Director and an active member of the management team, I lead by example, championing equity, diversity and inclusion both internally at TAXI and within the industry. Improving our commitment to DEI across the organization and our client work is a hallmark of my role, together with enhanced mentorship and professional development opportunities for employees.

• Providing administrative support to the co-CCOs • Work with account teams, CCOs and CDs to assess talent needs and act as a point of contact to book creative and in-house editing resources for both TAXI Toronto and TYPE 1• Monitor day to day project activities and resourcing (for creatives and editors), identifying potential instances of underutilization and actively work with department leads to address and solve those issues• Maintain constant knowledge of current and upcoming projects as they relate to resourcing.• Manage and resolves resource conflicts• Proactively build on a pre-existing network of freelance contacts.• Recognize internal creative needs or project risks, escalates issues as needed.• Match team members against projects.• Manage resourcing forecasts for the creative department based on input from weekly meetings with key account and production team stakeholders.• Keeping project status reports up to date• Manage award show submission process and budgets• Organize and maintain accurate, and up-to-date schedules for the assigned executives, and others asdirected; monitor and re-prioritize meetings as needed• Arrange travel, accommodations & transportation• Correspondence; principally telephone & e-mail follow up. Filter messages, and maintain filing.• Help create presentations when needed• Prepare timesheets and expense reports• Serve as general liaison between the executives, clients to ensure timely dissemination of information• Assist the CCOs and CDs with department administration as needed

Provided administrative support to the EVP, Head of Planning.Responsibilities included but were not limited to:• Co-ordinate the Executives’ meetings and travel arrangements• Organize meetings involving multiple senior level executives and clients• Plan, organize and co-ordinate functions and special events for the Executives’ clientsand their department. This would include booking meeting rooms, equipment,conference calls, catering, meeting agendas, setting up rooms, etc.• Handel high level documents for ELT and departments in a confidential manner• Prepare and file correspondence, reports, presentations, manage and update andmaintain key databases on a regular basis• Organize and manage departmental timesheets, vacation tracking, travel, expensesand ad-hoc requests for clients.• Contact and manage outside vendors and assist in arranging presentations to selectdepartments

As part of the Agency Operations team, the Creative Co-ordinator is responsible for providing administrative support to the Creative, Broadcast Production and Digital teams.Responsibilities• Provides primary administrative support to senior Creative, Broadcast Production and Digital team leaders, including, but not limited to, calendar management, travel arrangements, timesheet submission, meeting bookings, food ordering/pickup.• Prepares expense reports for senior Creative, Broadcast Production and Digital teams leaders.• Provides secondary administrative support to the other employees in the Creative, Broadcast Production and Digital teams.• Coordinates travel arrangements for Creative, Broadcast Productions and Digital teams.• Coordinates approval of expense reports for Creative, Digital and Broadcast Production teams.• Provides assistance with expenses as needed.• Coordinates award show and creative showcase submissions, including tracking.• Submits freelancers timesheets and assists with having their invoices approved.• Coordinates meetings, catering, set up and tidy up of meeting rooms for Creative, Broadcast Production and Digital teams as required (i.e. external meetings, internal meetings and for teams when working late/weekends).• Updates Creative and Broadcast Production staff lists.• Creates charts and documents as needed for internal and external use.• Distributes department mail.• Responds to candidates and direct them to appropriate channels.• Regular reception relief and back-up reception relief as required.• Other administrative tasks as required.

As part of the Agency Administrative Team, the Creative Assistant is responsible for providing effective and efficient administrative support to the Creative team.Responsibilities Creative Administration:• Provide primary administrative support to team leaders, including Chief Creative Officer and secondary support for the balance of Creative Team.• Assist Ryan Spelliscy with the following, but not limited to: calendar management, timesheets, room bookings, catering (including lunch orders).• Coordinate internal and client meetings including catering and set-up & clean-up of meeting room.• Coordinate travel and complete expense reports for senior members of the Creative and Digital team.• Coordinate approval travel and submission of expense reports for the balance of the creative team.• Assist freelancers with the submission of their timesheets and getting their invoices signed.• Coordinates award show and creative showcase submissions, including tracking.• Create charts and documents as needed for internal and external use.• Update Creative and Broadcast Production staff list.• Distribute Creative mail.• Other administrative tasks as required Social Administration:• Coordinate with Client Development Director re social posts on Facebook, Twitter and Instagram• Design posts to sustain curiosity and create buzz around new work• Create engaging text, image and video content for social channels• Facilitate online conversations and respond to queries• Report online reviews and feedback Agency Administration:• Regular reception relief and back-up reception relief as required.• Back-up for other Administrative Assistants/departments as required.• Provide administrative support for Agency meetings, functions and New Business pitches as required.

Because of my passion for writing, I had a blog on Tumblr and was a contributing writer for Novella Magazine, a visual artvertorial featuring talents from fashion, lifestyle, art and culture.

My main goal was to increase brand awareness by driving traffic to the company website. That was accomplished by ensuring social accounts (Facebook, Twitter and Instagram) were updated on a daily basis and that messaging was timely and relevant. This was achieved by constantly scouring the internet for articles, stories and tips that were industry related. In doing this, the brand's Twitter received 8, 679 Profile visits, 181 New Followers and 165K Impressions.

Coordinated and managed the hygiene team efficiently to ensure patients treatment, satisfaction and practice profitability was my main role. I managed scheduling of patients, including arranging and confirming appointments. I ensured that patients attended their appointments on schedule. In case of cancellations, I followed up to motivate patients to maintain or reschedule their appointments. I ensured accurate maintenance of patients records for follow-up purposes. In turn, I also provided receipts and statements to each patient.

Proactively welcomed clients as they entered the branch directing them based on their needs, relationship preference and available service options. Acted as a first point of contact for client concerns, engaging colleagues in branch or Client Care Centre for more complex investigations. Demonstrated respect for all clients, responding to clients experiencing life events with empathy. Listened for opportunities and proposed solutions including booking an appointment, making referrals or proposing other channels to meet client needs.

Provided both clinical and administrative support in the dental office working alongside the dentist, dental hygienists and dental technicians.

Planned, directed and evaluated daily operations. Managed staff and assigned duties. Studied market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales. Implemented price and credits policies. Balanced daily transactions, planned budgets and monitored revenues and expenses. Recruited and trained staff. Prepared reports regarding sales volumes, merchandising and personnel matters. Resolved problems that would arise, such as customer complaints and supply shortages all while being customer service oriented.