Stephanie Ratko Email and Phone Number

Oversee operations across the Library System’s IT Department, with impact on technology applications, websites, software, IT infrastructure, equipment, and services supporting 650K customers and 20 locations. >> $33M overarching budget and $4.0M IT budget• Increased IT Department efficiency by 50% after establishing the People*Process*Technology methodology, IT Portfolio Management, Enterprise Architecture, Project Management, Agile and LEAN methodologies • Increased project success rates by 50% by reengineering business processes prior to IT Implementation• Reduced operating budget by 10% after decommissioning duplicate systems and renegotiating vendor contracts• Reduced cybersecurity incidents by 70% after launching cybersecurity program to identify and resolve vulnerabilities

• Introduced cost-cutting and Lean management strategies to implement recommended workforce solutions and overcome statewide customer challenges while promoting delivery of quality enterprise services to reduce overall cost of government for the State of Washington• Increased project success rates by 20% by reengineering business processes prior to IT Implementation• Collaborated with key business leaders to understand change management implications across multiple business units

• Oversaw concurrent enterprise system projects, reporting to C-suite leadership• Reduced operating budget by 10% after reengineering IT processes, decommissioning duplicate systems, and renegotiating vendor contracts• Increased project success rates by 20% after reengineering business processes prior to IT Implementation and implementing Agile project methodologies

• Recruited to lead Time, Leave, and Attendance project to establish Organizational Change Management function for the Enterprise Technology Services (ETS) Division• Oversaw 20 core DES project team members, 5 implementation vendor resources, and 3 software vendor resources

• Increased organizational decision making by 40% after collaborating with key business leaders to understand change management needs and implications across multiple business units• Reduced operating budget by 10% after implementing IT Portfolio Management across the enterprise, consolidating 5 Agency IT departments into 1, implementing time tracking to better manage IT resources, decommissioning duplicate systems, and renegotiating vendor contracts(CTS) Enterprise billing systems project. Evaluated 12 service offerings, reengineering both agency billing business processes, decommissioning duplicate systems, and renegotiating state agency customer contracts, achieving $100K+ in savings for the state

State agency that provides vital information, fiscal services and policy support that the Governor, Legislature and state agencies need to serve the people of Washington State.

State agency dedicated to the safety, health and security of Washington's 3.2 million workers.

Business consulting firm focused on marketing, communications, technology, and strategic planning.

Executive team member, delivering $100K revenue in first 6 months, leading and building sales and marketing

Built executive partnerships with SMB manufacturers and distributors, manufacturing industry associations (appointed board member for Norbic) and complementary software vendors (created consortium)

Held roles of increasing responsibility and retained during M&A activity for Internet/Software consulting provider

Promoted design, development, and implementation of Oracle product-like software applications for businesses such as AT&T.