Program Management OfficeAssisting in defining requirements and tools used by solutions architectsServing in architect role to deploy Unica Affinium Marketing Operations and Campaign applicationsMaintaining Program Office Projects Program Office and Hilton Enterprise Methodology Team Sites including posted documentationServing as assistant architect on several conversion projects for LXR hotelsCompleting/utilizing Hilton Methodology, a blend Six Sigma and UML with a focus on maximizing EBITDABuilding project artifacts utilizing the EA SPARXFacilitating daily/weekly team meetingsCreating/maintaining project plans in MS ProjectConducting project tollgate presentations for each project phaseInterfacing with all levels of managementCreating test scripts for User Acceptance testing and managing testing processDrafting vendor statements of

Leading team of analysts/testers in decommissioning of Hilton's HIDB Web application - database feeding eCommerce and reservation systems generating over $7 Billion annually ultimately feeding sites such as Travelocity, Orbitz, Expedia and othersEstablishing work procedures, assigning tasks, and maintaining relationships within a team of analystsHiring, managing, and training business analystsWriting design documents to be used for code development for OnQ PIMCreating scripts and testing for all code releasesConducting role-based testing of access for OnQ PIM fields, screens, and reports to ensure permissions accuracy and accuracy of the functionality based on the design documentation Utilizing SQL scripts to verify data export processEstablishing UAT testing processSupporting OnQ PIM end users

Coordinating and supervising varied, unrelated processes/systems, and projectsConducting analysis for resolution of complex assignments, and working in multiple environments Establishing work procedures, assigning tasks, and maintaining relationships within a team of analystsCoordinating with other IT workgroupsFacilitating meetingsInterfacing with all levels of managementHiring, managing, and training business analystsInterviewing clients and writing design documents to be used for code development for Enterprise Portal TechnologiesAiding in testing new Enterprise Portal functionalities in all code releases.Conducting regular role-based testing of access to Enterprise Portal content, applications and reports to ensure permissions accuracy and accuracy of the functionality based on the design documentationUsing the Hilton Methodology for design and testing documentsSupporting OnQ Insider end usersMaintaining a good understanding and knowledge of the Enterprise Portal security model, application and databaseCreating release notes and training documentation

IT OnQ Customer Solutions Dept.Tracking, reporting and investigating kiosk and eCheckIn (ECI) issuesDeveloping and administering Access Database to track ECI hotels and transactionsCreating functional requirements documentation for Property Management System ECI enhancement and for ECI testing/monitoring applicationCreating ECI training documentation for Brand Management and participating in Brand ECI conference callsDesigning SQL queries for ECI stats reportsTesting phases 2 and 3 for Online Groups and creating test scripts for phase 3Reviewing and updating Online Groups project documentationCreating test scripts and regression test scripts for Hilton Transaction Engine

IT Product Requirements Dept.Developing and administering Access Database to analyze hotel and corporate software enhancement requests.Analyzing enhancement requests and prioritizing requests according to business goalsCreating Business Requirements documents used to guide the development processIdentifying hotels to serve as beta test sites and managing the OnQ beta testing processDeveloping and administering Access Database to analyze beta test resultsMaintaining a HiltonNet site for OnQ beta hotels and creating software release documentation for OnQ versions 2 and 5Testing and documenting defects found in beta releasesServing on the on-site implementation team to assist with OnQ5 hotel conversionsAdministering the OnQ PMS Departments SharePoint server and websiteImplementing Sarbanes-Oxley Solution Accelerator to document the department's development process.

Programming applications using Visual C++ (MSDN)Windows NT 4, Windows 2000 Server Installation and AdministrationMS Exchange Server 2000 AdministrationDeveloping and administering complex Microsoft Access DatabasesProviding technical support for end-users

Hiring, managing, and training Systems Support StaffNovell 3.12, 4.11 AdministrationProviding both on-site and remote support for usersMaintaining existing Staffware procedures and programming new ones as neededServing on the Bank Automation CommitteeActing as a liaison between upper management and systems support

Documenting existing Staffware ProceduresProgramming new Staffware ProceduresCreating Staffware Procedures for Alltel Call CenterCreating and implementing training procedures for Staffware end-users