Solution-driven, seasoned and visionary Technical Solutions Consultant with 10 years of experience fueling diverse organizational growth, global growth, competitive advantage, and transformative change in information technology & services industry. Highly skilled in technical documentation, IT service management, and incident management. Broad technical competencies, technical support skills, and big-picture perspective, continually seeking to optimize efficiencies, achieve operational excellence, and improve the bottom line. Highly valued for bridging the gap between business needs and technology solutions in several blue-chip organizations. Unwavering ethics, impeccable reputation, and thought-leader with heightened communications underline with the ability to effect stakeholders’ collaboration. Area of Expertise: IT Service Management | Incident Management | Technical Documentation | Technical Customer Support | Enterprise Application Support | Project Management | Incident Management | Complex Technical Support | Proactive Client Support
Listed skills include Itil, It Service Management, Microsoft Office, Sap Sd, and 13 others.