Steph Reck Email & Phone Number

Denver, Co, Us

Denver, Co, Us

Paris, Île-De-France, Fr

I help emerging and scaling companies achieve sustainable growth through strategic go-to-market planning, operational excellence, and revenue optimization. With 15+ years of experience leading and building high-performing sales and customer success teams, I specialize in designing scalable systems that align marketing, sales, and client success for maximum impact.From startups to enterprise organizations, I’ve partnered with businesses to unlock new markets, refine product-market fit, and drive measurable results. Let’s connect if you’re seeking practical strategies, actionable insights, and proven leadership to take your business to the next level.

Denver, Co, Us

Fractional CRO - Reporting to the Co-Founders, led a team of 4Role Responsibilities encompassed the full Go-To-Market strategy and execution, revenue operation, sales enablement, partner strategy, and execution.SaaS | Generative AI | Learning & Development SpaceAt Japhy Ai (formerly Practiss.ai), we specialize in transforming the learning experience with AI-powered tools. AI-Enhanced Conversations: Interactive, AI-driven dialogues that adapt dynamically, providing a personalized learning journey for each individual.

London, England, Gb

SVP Client Services & Account Management (CRO & ELT member) reporting to COO of S4 Capital, Direct report team of 10 while leading a global org of 90+ eCommerce experts across Sales, Client Success, Professional Services, Advertising, Content, Data, Technology, & Marketing Role Responsibilities encompassed the full revenue lifecycle; revenue growth and multiple aspects of the company's growth strategy, such as product/service development, customer acquisition, market expansion, retention, and renewals. Achievements:• Led the company from financial deficits to sustained profitability• Improved company EBITDA • Rebalanced client portfolio to reverse the multi-year downward trend and increased average CLV by 29%• Reallocated onshore and offshore teams and tech resources to decrease labor costs by 37%• Aligned cross-functional teams with a client-first strategy to reduce regretted client attrition by 60%• Improved employee morale and work-life balance which reduced regretted staff attrition by 90%Performance eCommerce @ Media.Monks. Providing go-to-market oversight across the bowtie, thought leadership, operational management, digital transformation, and change management.

Philadelphia, Pa, Us

SaaS AdTech, MarTech - Sverica Capital ManagementReporting Directly to the CMO and leading a team of 8 direct reports. I was among six executive leaders driving the growth of a first-to-market SaaS product with a data-driven strategic go-to-market strategy. Designed and built a top-tier B2B SaaS sales department from scratch.Achievements:• Established holistic sales process and playbooks which doubled conversion rates, shortened the sales cycle by 30% and improved client and staff experience• Revamped partner program resulting in increasing sell-through• Doubled revenue within my first quarter; 390% quota attainment by my third quarter• Increased conversion rates 50-75% across verticals, resulting in improved client and staff experience, and increased client retention rate

Grand Rapids, Michigan, Us

Advance Local Company - Responsible for the launch of a new Automotive Tech CompanyReporting to the VP of Sales, leading a team of 3.∙ Led and trained outside sales directors and SDRs across the west region, resulting in + 12 million in yearly revenue. ∙ New business generation and strategy execution for automotive partners.∙ Manage results and expectations of existing clients including major accounts generating high net revenue.∙ Evaluate account performance and advise internal product teams of ways to maximize results.∙ Provide a climate for winning through servant leadership in a fast-growing sales team.

Lake Oswego, Oregon, Us

Advance Local Company - Adpearance - B2B Digital Advertising, and website CMSFoureyes - Sales Intelligence SaaS AI/MLReporting directly to the President & CEO, leading 15 direct reports across Sales, Enablement, and CS.Senior Director of Customer Success & Expansion 2018-2019Responsible for vertical expansion of GTM strategy, leading SMB & Enterprise Sales teams, CustomerSuccess, and DeliveryAchievements• Expanded new vertical doubling client base within six months• Secured Enterprise co-op RFP’s for multiple OEM’s. Bobcat, Sanny, Kubota & MahindraHead of Business Development & Strategy 2017-2018Responsible for new revenue attainment, expansion, and cross-selling to expand value across the currentclient base and reduce churn. Leading Sales, SDR and Customer Success teamsAchievements• Reduced Client attrition from 9% to target of 3-5% by consulting with key clients, evaluating and revising delivery of service, communication cadence and shifting to a client first, solution selling & servicing strategy.Head of Sales 2014-2017Responsible for leadership & team development, strategic planning for revenue growth, sales process optimization, market expansion, cross-functional collaboration, and driving operational excellenceAchievements• Exceeded department quotas delivering explosive YOY growth. 2015 310%, 2016 134%• Established sales process, playbooks, and training program• Built and led top-performing SaaS and Digital Advertising sales teams with scalable strategies to support rapid growth as Adpearance & Foureyes quadrupled in size

Advertising Agency providing digital asset creation, app, and website designReporting to the President and later to Founder/CEO, leading a team of 7 direct reports and 50 indirect reports.EVP Customer Success and Sales 2013-2014Responsible for full GTM bowtie. Leading and oversight of Sales, Customer Success, Project Management, Engineers, Developers, Animators, and WritersAchievements• Aligned cross-functional teams behind a client-first strategy• Reduced production time by 25% by expanding the customer engagement strategyVP Customer Success 2011 - 2013Responsible for Customer onboarding, product adoption, expansion & cross-sellingAchievements• Designed and built client success division• Increased repeat purchase rate by developing customer engagement strategies Director of Customer Success 2008 - 2011Responsible for leading the Project Management team to ensure SOW fulfillment, revenue expansion and resource allocationAchievements• Established innovative post-production revenue streams which increased annual revenue by over 300% within the first year• Delivered 600% increase in one-time sales by prioritizing client experience

Goose Creek, South Carolina, Us

Executive Recruitment, Professional Head Hunters- Company Succession Planning & Retained Search company.Responsibilities: Stand up a GTM function focusing on SMB & MM Accounting Firms and Healthcare finance. Succession planning consultation for private account and bookkeeping firms servicing SMB. Achievement: Built a $2M business unit from scratch within 3 years

Us

Successful IPO - Big data aggregation, normalization & and mapping of automotive VIN data. Software applications used in automotive valuation systems such as CUDL and raw data which is used by every auto manufacturer globally.Responsibilities: Individual contributor focused on building a pipeline across SMB and MM. Develop and nurture relationships to ensure revenue growth, retention, and renewals across assigned portfolios. Attend industry events, and act as an evangelist and product expert. Represent the best interests of the company and clients alike.I had a Blackberry and was finally able to work while on the road. So fancy and sophisticated.