Senior Director, Content Strategy And Creative Operations
Seattle, Washington, Us
Provided creative leadership and strategic connection, leading Zillow's Content and Creative Operations Teams while supporting its internal agency as Chief of Staff. Helped to realize the vision of a unified Zillow narrative through brand expression and cross-functional alignment. I partnered with Zillow's Content Design Team to create a single source of truth.The Content Team - a group of strategists, editors and writers - used its storytelling and UX expertise to shape Zillow’s content ecosystem and create a delightful experience for customers. We told stories that are informative and engaging, in beautifully designed and well-instrumented environments. Collaboratively planned and aligned work with integrated campaigns, “always on” workstreams, SEO/Product needs, Comms priorities and business goals while delivering positive sentiment that is more than 10% above expectations.The Operations Team focused on people, process and tools, setting everyone up for success by maximizing creative efficiency. My scope includes staffing, budget management, project intake and resourcing, digital asset management, and roadmapping to ensure alignment to marketing priorities.As Chief of Staff, I brought a cross-functional perspective, strategic expertise and an empathic approach, building connection, trust and a sense of fun into the vital work of shaping the organization's path forward.