A true generalist with a passion for CX. I like to get my hands dirty, do competitive & market intelligence landscapes and find my flow building products, analyzing complex integrations, redesigning UIs, enhancing UX focusing on market fit & user ease. I'm currently delivering consultancy services on product development, CX roadmap creation, implementing cloud CC software and advising on competitive strategy.I've led and built web, billing, invoicing & reporting platforms, redesigned software applications UIs, reverse engineered billing solution and re-imagined analytics solutions to provide better realtime insights on customer behaviour. Working large enterprise and startups from retail & investment banks, system integrators, government, super & telcos as IT customisation and implementation specialist, I'm keen to avoid other companies and customers feel the pain of positive change!