Steph Richards Email & Phone Number

• Recruited and onboarded talent - engineers and support teams• Created training content, and coordinated engineer training programmes• Delivered diverse projects and initiatives to build our Heat Pump Army• Provided operational support to the Low Carbon Heating service

London, United Kingdom

• Delivered a first-class experience for our social media customers• Managed, developed and mentored a team• Metering and Siteworks Lead for the entire Digital Operations division (c100+ customer support energy specialists)• Ran ad hoc recruitment projects for the Remote Head of Operations hiring talent into the digital operations function

London, United Kingdom

Delivered a first class client and customer experience. Managed and coordinated the onboarding of digital advertising client partners (from SMEs to large corporate brands).Provided technical, product, job and career change support and advice to members.

London, United Kingdom

Managed and grew this data analytics start-up from scratch, leading on marketing, business development, client service, business operations and administration

London, United Kingdom

Delivered client projects and services in marketing, recruitment and HR, client management, project management, business administration and operations. Skilled at optimising limited marketing budgets and resources, and developing successful and productive long-term client and partner relationships.Selected client projects:• HR Recruitment Consultant | Supported the central HR function of a national social charitable enterprise in the high volume recruitment and onboarding process to 300+ centres during its seasonal recruitment campaigns• Senior Career Consultant | Delivery of bespoke CV writing and career positioning services to UK and global customers for a leading CV writing consultancy• Social Media Marketing Consultant | Designed and implemented a comprehensive social media strategy, plus planning a brand and website relaunch for a UK recruitment consultancy• Business Manager | Reviewed business processes, advertising and marketing strategies, implemented Google and Facebook campaigns, created and managed social media output, developed new commercial global client partnerships

London, United Kingdom

Project management lead on the delivery of a customised multi-country digital research study for a global social media client (consultancy project)

London, United Kingdom

Project management role with responsibility for building and coding retail consumer research questionnaires; and designing and developing a comprehensive digital marketing plan to grow this retail marketing consultancy.

London, United Kingdom

Delivered recruitment solutions for global research agencies, insight/strategy/innovation consultancies, media brands and advertising agencies.Specialised in mid to senior level appointments. Won a record number of new clients for the agency.Re-established profitable working relationships with historically lapsed clients of the agency.

London, United Kingdom

Joined Camden's newly created in-house recruitment team to roll out and deliver an outstanding service to clients and stakeholders across the business.• Led the launch of a new ATS for the organisation – on time and on budget• Consulted and advised HR partners and internal managers on the most effective (and cost effective) attraction methods and recruitment and HR best practice• Managed the end to end recruitment process with candidates and stakeholders• Managed the recruitment across the Council with a particular focus on professional and technical recruitment: ICT, finance, HR, procurement, communications/PR, environment/planning/culture

London, United Kingdom

Launched Phoenix Consulting to deliver a bespoke, personal and specialist recruitment and headhunting service, in the fields of media, marketing and communications. Worked collaboratively with client partners and candidates. Specialised in recruiting for marketing, research and insight, business development, client service and senior management appointments - in the UK and globally.

London, United Kingdom

With no previous recruitment or business development experience or training, won numerous new clients and was instrumental in the successful growth of a new media recruitment division within this agency. Recruited for roles in research and insight, planning, data science – from graduate to senior management level. Significantly raised the profile and brand of the agency in the media sector. Far exceeded minimum revenue targets and by year two was consistently the highest billing consultant within the agency.

London, United Kingdom

Headhunted to a newly created role in the Recruitment Advertising department, shaped and developed research and insight specifically for the Telegraph's recruitment advertising offering (on and offline), including Display and Editorial departments.Created client pitches and added value to sales strategies. Created sales/marketing material, researched and developed new advertising markets and new product launches, using a mix of primary and secondary research and competitor intelligence. Managed and commissioned ad-hoc bespoke research projects (qual/quant, primary and secondary). Trained the advertising sales teams to use industry tools including TGI, NRS, BBS and NMR. Project managed and developed the Recruitment Confidence Index research project, in partnership with Cranfield School of Management, a long running study on UK employment and recruitment trends.

London, United Kingdom

Managed and developed the agency’s business relationships with press and non-press media owners. Planned and bought recruitment advertising and corporate branding campaigns across all media platforms (for clients including Shell, Accenture, Hewlett Packard, The Metropolitan Police). Educated internal account handling teams on effective planning and buying and ‘best practice’ with media suppliers. Identified and developed new business and advertising opportunities with previously unused media channels (radio, TV, outdoor and ambient). Negotiated media contracts and new trading methods with media suppliers. Jointly developed an internal media database for all account handling/client facing teams.