Ceo - Project Management Consultant
CurrentMGS is a Professional Services company focusing on: Project Management, IT Customization and Implementation, Business Analysis ProjectsDepartment of Transportation: MS Dynamics Customization and Implementation* Orchestrated and contributed to the development of a winning proposal for IT Development and Implementation at the Department of Transportation. This included understanding the customer pain points and developing a comprehensive solution including understanding risk factors and articulating our risk mitigation strategies.* Headed a specialized team to design and implement a customized MS Dynamics CRM solution, enhancing project management and customer relationship capabilities.State of Maryland -Business Process Improvement *Conducted in-depth analysis by reviewing extensive program content, and collaborating with stakeholders to identify operational inefficiencies.*Defined comprehensive business rules covering aspects such as customer service, program eligibility, customer response time, contribution limitations, and website maintenance, which improved program eligibility verification accuracy.* Compiled a thorough 50-page document articulating precise business rules and delineating essential business processes for effective management.Project: Small Business Consulting - SOP development, Technology setup, Workflow Automation*Developed SOP documentation resulting in optimized business operations and enhanced efficiency.*Achieved a 20% increase in overall customer satisfaction by creating and documenting customer service SOPs, ensuring consistent and high-quality service delivery.*Implemented and configured a comprehensive technology stack including Stripe, WordPress, Zapier, Grasshopper, Asana, and Google Business, streamlining business processes and ensuring seamless operations.*Enhanced work productivity through the creation of workflow automation within the CRM system, optimizing task management and reducing manual effort.
