Stephanie Riggs, Pmp Email & Phone Number

• Directed team of 7 across-campus resources in day-to-day support of YRC and USF Imaging applications.• Ensured 100% uptime, evaluating and targeting problems to reduce customer dissatisfaction and processing delays, including data integrity problems, data transmission failures, and system issues for all Onbase Imaging applications.• Maintain 15 month pipeline of current and future Imaging team projects.• Provided structure to team in operating, maintaining, testing, and upgrading systems; managed resource availability; motivating team to surpass goals; developed cross training plans and implemented single on-call rotation plan enabling consistency in quality of team services.• Selected by YRC management to lead inter-organization team of 40, including IT resources from 3 different operating companies, in 14,000 hour project Migration of USF McKesson Imaging System to the YRC Onbase Imaging System.• Ensured smooth, accurate, timely transition to Onbase Imaging system; building morale, and motivating staff to achieve and surpass goals, and presenting weekly status reports to senior management and inter-organization implementation team.• Project Manager for implementation of automated Authorization For Expenditure (AFE) system; worked closely with customer and vendor to ensure system complied with SWIFT standards; provided system training to executive management team.• Project Manager and Technical Lead for the interdepartmental technical team achieving implementation of a cross-function Software Configuration Management (SCM) solution by evaluating, training and implementation of new tool and conversion of data from several other SCM tools.

• Technical Project Lead for the successful enterprise implementation of Campbell Staffworks scheduling software into 370 stores ensuring customer satisfaction.• Provided training of software to all company District Supervisors. Co-led design and development of in-house Point of Sale (POS) solution saving the company over 3 million dollars. • Participated in the analysis and design for the integration of “The Wall” music retail company.

• Selected by management to participate in 6 month special assignment for rollout of the Revco Point of Sale (POS) system into the acquired Hooks/SuperX drug store chain.• Ensured smooth transition of POS systems by providing extensive hands-on training of the system to store personnel• Worked extensively with outside vendors coordinating installation of hardware at each site.