Stephanie Rittmiller, Sphr Email & Phone Number

Kenosha, WI, US

Remote

• Assess training needs throughout the company, in collaboration with senior leaders and HR business partners.
• Recommend, create, develop and/or deliver virtual training and e-learning company-wide.
• Currently working on the design of a ’24-’25 manager training program.
• Collaborate with the Director and VP of HR to meet the needs of the business by prioritizing, reviewing roles & responsibilities, planning for the future of L&D by creating a strategy and vision, etc.
• Assist in the management of the employee LMS.
• Coordinate and facilitate new hire orientation for the USA, UK & EU, which has included bringing several companies together due to a merger and 3 acquisitions.

Oak Creek, Wisconsin, United States

• Led the in-house customer service platform by providing an excellent guest experience with a focus on transitioning patients back to their homes/community.
• Led and managed a team of 4 employees to provide a high level of customer service with a positive and upbeat manner.
• Provided around the clock communication to staff and families when needed.
• Ensured hospitality of all patients and families from admission to discharge. Responsibilities included: welcoming & delighting guests, daily reporting to management team, responding to complaints, reviewing post guest.
• Managed in house café serving Starbucks products. Responsible for managing inventory, ordering & re-stocking. Received hands-on official operations training from Nestle.
• Hired and trained reception and café staff; conducted new hire orientation for the site.

Tucson, AZ

• Trained and coached company leaders on leadership skills in person, by webinar, or via virtual classroom.
• Provided coaching to Senior Leadership on how to become better leaders.
• Traveled to other U.S. locations, reviewed the operational processes of underperforming teams, suggested improvement strategies, and coached leaders by observing their interactions with direct reports and provided.
• Planned and coordinated training schedules and marketed them to Operations.
• Served as a Crisis Manager on special projects throughout the company.Key Accomplishments
• Traveled extensively for 2 years and trained all leaders in the entire company through classroom and 1-on-1 coaching.

Tucson, AZ

• Managed Human Resources; recruited staff, conducted meetings, and provided training and direction.
• Interpreted policies, federal and state regulations, and the application of employment law.
• Planned, designed, and implemented policies. Oversaw staffing, benefits administration, employee relations, and training.
• Approved all corrective and disciplinary action, including termination of employment.
• Conducted harassment and discrimination investigations, met with employees and management to resolve concerns, and performed exit interviews.
• Managed recruiting efforts and ensured weekly, monthly, and annual numbers were met, as requested by clients.

Bloomington, IL

• Managed employee relations, addressed behavioral or performance problems, and managed unemployment and separation issues.
• Administered and tracked LOA, FMLA, and disability benefits.
• Evaluated, reviewed, and revised performance standards.
• Recruited, tested, interviewed, and hired employees.
• Coordinated drug/alcohol and background testing, tracked upcoming class schedules, and created ID badges for new employees.
• Scheduled and conducted new hire orientation and benefits orientation.

Omaha, NE; Pittsburgh, PA; Peoria, IL

• Lutheran Social Services, Peoria, IL – Foster Care Caseworker and Supervisor – 6 years
• Easter Seals, Peoria, IL – Rehabilitation Coordinator – 2 years
• Eastern Area Adult Services, Pittsburgh, PA – Protective Services/Investigation – 2 years
• Catholic Charities, Omaha, NE – Domestic Violence Counselor – less than 1 year
• Boys Town, Omaha, NE – Assistant Family Teacher – 2 years

Bachelor Of Arts (B.A.), Sociology

Master Of Public Administration (Mpa)