Workforce Housing (WFH) program - Administration, supervision and management of activities related to WFH program.- Implements the WFH program within regulatory parameters; investigates and resolves administrative and operational problems related to program; ensures compliance with regulations.- Performs complex analytical work including quarterly affordable sales price charts and semi-annual affordable rent charts; performs annual monitoring of tenants/buyers and developments in accordance of the WFH agreements; completes annual report for New Castle County Council and weekly reports to General Manager.- Manages and oversees work assignments for Community Services Coordinator.- Monitors the WFH program; ensures monitoring records are maintained in compliance with regulations. Establishes procedures and standards for consistency.- Accepts, reviews and approves applications for participation in the WFH program and determines eligibility based on program and HUD regulations.- Acts as liaison with other departments and sections of New Castle County as needed to promote, administer and monitor the program.- Prepares Buyer’s Agreements, Buyer’s Addendums, Certifications and other closing papers needed for real estate transactions.- Organization and maintenance of detailed statistical files and documents; performance of annual compliance reviews; ability to plan, prioritize, schedule and direct varied activities related to the WFH program.- Educates the legal, lending and real estate communities on the WFH program policies and regulations.

- Solves problems by developing innovative, creative, cost-effective and customer friendly solutions- Works with management on issues and responds to telephone calls from a variety of individuals- Provides assistance in implementing policies and procedures- Attends meetings and provides support and administrative assistance as needed- Presents information to outside groups- Works directly for the General Manager of the Department of Community Services

•Works directly with all Council members and the President of County Council.•Completes all necessary support work required to fulfill Council members’ duties.•Attends Civic Association meetings as representation for the Council member.•Handles agenda and minutes for Committee Meetings.•Exercises judgment and initiative in reacting to requests from Council and the public.•Provides technical support to New Castle County Council. •Manages Council’s website.

- Answers and screens incoming telephone calls and transfers calls to the proper department- Researches, investigates, records, analyzes, reports and responds to customer inquiries regarding the operation of New Castle County- Assist with case management for Code Enforcement Officers- Issues vendor work orders for property maintenance- Greets and meets with visitors to address customer problems and concerns

•Answered telephones for approximately 75 employees.•Processed payroll for 15 employees.•Liaison between global MBNA sites and Maximization Marketing.•Supervised work study in their daily tasks.•Made travel arrangements and scheduled meetings for Senior Management.