Stephanie Newell Email & Phone Number

Norwalk, Connecticut

Bridgeport, Ct

*Alternative dispute resolution- Provided legal counseling and mediation services to +35 families within first 3 months of opening. * Legal investigation & consulting - Developed legal theory based on lack of precedent that allowed for $75,000 settlement for consulting client attorney. * Public speaking- Selected for series of speaking engagements at local nonprofit organization.* Strategic consulting- Used unique insight into the court system and litigant behavior as litigation consultant by notable local attorneys in +10 high income, high asset, and disputed custody cases. * Drafting settlements- Reviewed, drafted, consulted on, negotiated, and counseled clients and attorneys on +50 agreements and contracts in all levels of completion.*Client engagement- Solely responsible for multimedia & community engagement marketing plan that attracted 25 potential clients within first 4 weeks. * Coordinating resources- Self-funded a debt-free, paper-less virtual office with unique client-centered fee system and application-based client integration. * Technology management- Specially customized cutting edge case management software to combine document management, secure client portal, virtual billing & payments in interconnected web-based & mobile application. * Advising & coaching- Developed progressive client centered business that revolved around providing in-person and virtual services to help resolve immediate and long-term legal and personal issues for +75 families.

Wallingford, Ct

* Client management- Independently responsible for coordinating & client management for 2 distinct programs comprising 7 providers and +500 clients, including +150 new clients within the first 6 months.* Conflict resolution- 90% success rate independently triaging client and client family concerns & emergencies using mediation and active listening techniques. * Problem solving- Transformed provider scheduling and case-flow management to increase capacity 20% despite the loss of 1 full time provider and reduction of hours for 3 others. * Analytics- Presenting weekly analytics to board-level decision makers regarding two of Masonicare's busiest patient programs.* Marketing & strategic planning- Actively participated in 95% of all Center for Optimal Aging strategic planning sessions to develop new marketing materials and techniques. * Legal research & synthesis - Developed training packet for providers to increase efficiency by 50% in explaining disability and service animal requirements to patients.* Database management- Developed database of +150 clients and +45 providers to augment internal scheduling database and electronic charting software. * Training & on-boarding - Trained 2 new hires within first 6 months.

Bridgeport, Ct

*Conflict management- Thrived as first line of contact to triage, resolve, and manage 25-100 cases per day with as many as 100- 400 consumers and & processed up to 150 individual court interactions, agreements, orders, and supporting documentation per day.. * Persuasive speaking- Regularly spoke in front of large audiences, synthesized cases for Judges and court staff, and became point of contact for litigants and attorneys. * Legal analysis- Researched and consulted with Judges and court staff on +250 cases and legal opinions. * Strategic management- Promoted within first 2 weeks of hire to clerk for the Presiding Judge for Family Court and, within the year, as acting Case Flow Coordinator for over 7 months in leadership position to manage 5 judges, their court rooms, court staff, and extensive dockets. * Gathering and evaluating information - Skilled at building rapport, interviewing, assessing, analyzing, and triaging +30 files per hour. * Government administration- Acted as liaison between state and federal government employees, court staff, Judges, agency officials, and the public for +4 years, creating 5 new forms and 4 new processes that increased efficiency 25% and allowed department to operate on reduced staff. *Customer service- Received formal and informal recognition from Judges, Court Staff, Agency Officials & the public for compassionate, diligent, interactions with the public. * On-boarding- Specially selected by top supervisors to train, on-board, and mentor 10 new hires.

Stamford, Ct

HR/ Litigation Support/ IT Intern for the Summers of 2004, 2005, 2006 & 2007* Strategic presentation- Selected to participate and present at weekly inter-department strategy meeting. * Record review - Due to unique knowledge, skills, and aptitude, selected by high level decision makers to conduct in-depth document and medical record review for +$1,000,000 nation-wide series of inter-connected cases. * Contract review & billing reconciliation- Conducted contract review and billing reconciliation that saved company approximately $200,000 in one quarter. * Mentoring & on-boarding- Due to leadership skills, was selected to train +15 new interns for various departments, +10 new temporary employees, and a new department of litigation support personnel.

Juris Doctor (J.D.), Alternative Dispute Resolution Concentration

Activities and Societies: * 4 Distinguished Academic Achievement Awards including: - Mediation - Mediation Advocacy * Judge Edgar Bassick.

Bachelor'S Degree, Legal Studies Major, Accounting Minor, And Sociology Minor

Activities and Societies: Suma Cum Laude Published in The Everyday Writer: Quinnipiac University Casebook Second Edition 2004 Pre Law.