Stephanie Roberts Email & Phone Number

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

• Multi-Agency Partnership working with organisations such as the Police and Probation Services to collate data indicating the outcomes of Integrated Offender Management (IOM) nominals.• Produce performance impact reports using key indicators and infographics to report on the outcomes of previous offenders or those on the fringes of gang criminality and vulnerable to exploitation who have received support and resources from one of our business areas such as Direction for Bedfordshire.

St. Helens, England, United Kingdom

• During this placement I provided 1:1 support for a child with SEN by building a good relationship using adapted communication methods and understanding the child’s needs and current development.• Assessed the child’s sensory development and planned activities to improve underdeveloped areas.

• Identified and built relationships with strategic Partners and local business owners using strong communication and negotiation skills.• Persuaded stakeholders to invest in outsourcing their HR needs by demonstrating sound knowledge of important updates to employment law.• Supported the business to develop commercial strategies by researching the market and identifying opportunities.• Developed my commercial awareness through attendance at network events and 1-2-1s with stakeholders.• Managed projects on Zoho CRM Software.

Kingston Upon Hull, England, United Kingdom

• Conducted quality assurance audits of online university courses to evaluate the quality of resources and check whether they met all elements of the teaching framework.• Suggested my recommendations of areas of improvement in a written report that I sent to each module leader and supported leaders to implement changes using knowledge of website design.• Organised my time effectively to complete all audits before the start of the academic year and prioritised auditing the modules that had previously been flagged for improvement.• Decreased the time it took to report the results of individual module audits to lecturers by designing a database that allowed interns to select appropriate feedback comments.

Kingston Upon Hull, England, United Kingdom

• Communicated with new students in a friendly and approachable manner as I answered any questions they had and encouraged them to attend welcome events. • Delivered a ‘Speed-Friending’ event which allowed students to chat with other students in a fun and interactive environment. The number of students that attended the event was higher than I expected, which highlighted my excellent methods of communicating and connecting with students.• Completed risk assessments during day trips to identify any hazards and ways to reduce their risk.• Committed to my role as I took on all available shifts during the welcome events, to ensure that new students had the opportunity to ask for support.

Bedford, England, United Kingdom

• Analysed knife crime statistics on Microsoft Excel and intranet databases using strong attention to detail to produce a written report of my findings.• Presented my evaluation of the data to high-ranking officers to offer an understanding of why positive outcomes for possession of offensive weapons was low.• Networked with members of the force to gather information about perceptions of stop searches that I innovatively used to explain my observed decrease of stop search events in the area.• Problem-solved and suggested areas of improvement within the force to reduce knife crime, such as a proposal to increase stop search training events to improve the confidence and knowledge of officers.• Developed public speaking skills through delivering knife crime prevention presentations to school children to encourage them to go ‘knife free’. My engagement with students was a success as at the end of the afternoon one young male handed in a pocketknife he was carrying.• Attended community engagement events to listen to members of the community share the ongoing issues of knife crime and discussed methods to reduce knife crime such as improved communication in the community.• Demonstrated an ability to solve issues promptly by implementing a way to increase communication channels. I designed a ‘Parent Tool-Kit’ brochure to advise parents on the tell-tale signs of being involved in knife crime and where to access guidance.

Widnes, England, United Kingdom

• Attentively listened to customer queries and showed care and compassion by resolving problems with strong customer service skills.• Supported and encouraged my colleagues to meet weekly targets by sharing selling techniques that I found successful and celebrated their achievements. • Contributed to achieving the store's weekly KPI targets by taking the time to explain the benefits of the store card and product insurance to customers.• Consistently exceeded my KPI targets as evidenced in a letter of special recognition from Stores Director: “We would like to say a personal thank you and cheer on your progress and achievement for the outstanding service you have provided to our customers. Our FS Store colleague report shows that you are one of our top performing colleagues nationwide for the number of Argos Card customers that you have signed up to our store card. You are showing that you are living the values in store by doing the right thing for our customers to grow sales”.

Master Of Science - Msc, Digital And Business Risk Management

Studying part-time whilst working full-time as a Consultant at Deloitte

Bsc (Hons), Psychology, First-Class Honours

Activities and Societies: Hockey Modules studied: Brain and Behaviour; Cognition and Development; Forensic Psychology; Health Psychology.

A Level

Law, Psychology, Mathematical Studies

Gcse, 2A*'S, 7A'S, 3B'S

Activities and Societies: House Prefect, Netball, Badminton, Duke of Edinburgh Award Bronze and Silver. English Language, English.