Provide guidance to clients and internal team members as a Subject Matter Expert on CDK Products and workflows. I provide leadership and knowledge on a variety of project teams to improve collaboration and results within the company.

Provided Leadership to an international team, and coordinated the workload among local and international team members. Provided reporting for management of review and determining KPIs. Handled any escalations and coordinated resolutions of the issues across different departments within the company, and ensured they were taken to resolution in a timely manner whether they were handled in our department or handed off to another area within the organization. Trusted by team members as technical expert on variety of CDK applications. Trusted by management to provide input in interdepartmental process improvement projects as a subject matter expert.

Cross-Functional Product Expert. Know for my ability to take escalated client issues to resolution utilizing my connections across the various application teams.