Stephanie Tucker, Mshi, Lmsw Email & Phone Number

Nashville Metropolitan Area

Oversaw over 70 implementations on the Credible platform across 24 states in 2022, including programs with new state reporting initiatives. Developed customer-facing Program Management Office to oversee enterprise level initiatives of increasing complexity to meet the changing needs of the behavioral health market. Hired and deployed staff. Currently deployed over 5 program level, cross platform, cross-department and / or multi-state implementations. President’s Club Award for Excellence-2022Lead the establishment of the Customer Success and Support Organization Center of Excellence for determining and driving best practices for customer delivery. Executing on strategic initiatives to converge implementation processes across multiple EHR platforms.Driving platform / telehealth integration process development for Implementation.

Nashville Metropolitan Area

Provided management to all project management staff on the Credible platform, overseeing over 45 Go Lives in 21 states in 2021, achieving timeline and budgetary KPIs. Developed structured employee training plan, including 14 structured software trainings and individualized plans.Full departmental policy and procedure developmentLed the development of 2 models of implementation currently in useOversaw review and/ or development of over 50 software best practice process flows and over 100 EHR forms, including the development of a repository of 26 public domain assessment forms.Software subject matter expertStrong departmental customer service ratings.

Houston Tx Based- Rockville, Maryland

Participated in every area of Saas EHR Implementation, including project management, configuration, software analytics, data importing, business intelligence, sql, troubleshooting, training, customer service and regression testing.Played major role in company wide operational policy and procedure development, best practice workflow revisions, and department process improvements. Oversaw Implementation Department audit process overhaul and formalization of project escalation procedures.Frequent webinar and conference speaker, and occasionally consult for continuous quality improvement planning and reporting projects.

Houston, Texas Area

Oversaw all areas of Health Information Management (HIM); Information Technology-Supervised the implementation of an IT upgrade including new thin client technology and migration to Microsoft Office 365 and VOIP telephone system for a staff of 60+. Funder report and site visit planning and oversightOral and written reports to the board of directors, area agencies, and shareholders.Program evaluation- planning, logic model development, survey design and selection, data collection design, analyzing, evaluating and reporting over every program at Jewish Family Service. Oversaw a Continuous Quality Improvement Committee comprised of area leaders, board members, and staff; Served on a steering committee for quality evaluation project of the Network of Behavioral Health Providers.HIPAA Compliance Officer- developed and integrated HIPAA policies and procedures into every workflow area and implemented a HIPPA training program used fully with all staff and volunteers.Participated in a panel for United Way Reporting training to discuss how to write quality reports.Oversight of electronic billing process, resulting in over 75% increase in insurance payments; Seamlessly transitioned to ICD-10 with no lost revenue Oversaw documentation compliance and maintained a clean Electronic Healthcare Record System domainConducted staff orientation and Electronic Healthcare Record system, computer system, safety, and security training.

Designed program evaluation survey to measure veteran self-efficacyEffect sizes between 85% and 95% relative to presurvey means on all self-efficacy measures related to program goals.Taught psychosocial classes to veterans including cognitive therapy skills for emotion management, self-motivation, and personal communicationAdapted coursework for mobile phones and tablets.The program is sponsored by The Menninger Clinic and is supported by Mental Health America, Lone Star Veteran's Association, The Worklife Institute, and the Michael E. DeBakey Veteran's Administration Medical Center in Houston. The program is built in collaboration with Dr. Michael Cofield and his partner, Mary Ann Zimmerman who developed the "Road Map to Peace of Mind", a simple cognitive behavioral management strategy to decrease and manage stress.

Houston, Texas Area

Oversaw all areas of product demonstration and training- including the authoring software, apps for iOS and android compatible phones and tablets, the website, and data manager. Worked with multi-disciplinary and development teams to build and launch new featuresDesign and creation of flowchart style lessons in guideVue mobile app technology for diverse clients in the health care and energy industries.Strategic planning of sales and operations prioritiesProject management for documentation and help functionality development Providing customer and technical support to companies as diverse as NASA, MD Anderson, Transocean, and University of Texas Health Science Center.App and software beta testingLeading product testing teams

Master Of Science (M.S.), Health Informatics

Master Of Science, Social Work

Bachelor Of Social Work, Social Work

Activities and Societies: University Scholar, National Honor Society, English tutor