Stephanie Sabino Email & Phone Number

Austin, TX, US

Austin, Texas, US

San Antonio, Texas, US

• Responsible for maintaining and developing customer relationships while providing exceptional service.
• Solve customer issues quickly and efficiently through collaboration with other Rackspace teams.
• Provide project management assistance for customer upgrades and new equipment deployments.
• Plan and facilitate regularly scheduled customer phone calls and on-site visits.
• Look for process improvement opportunities to maximize the efficiency of a customer’s Rackspace environment.

Austin, Texas, US

• Improved financial reporting for stock inventory from quarterly to monthly accuracy andincreased purchasing efficiency by implementing and maintaining a cycle count schedule acrossall departments.
• Aided in implementing software integration that creates unique track-able item codes fornumerous project specific items providing better accountability and more accurate job costing.
• Handled inventory consolidation while merging two companies.
• Reduced stock inventory 10% in a year by implementing and maintaining reorder points andmaximums based on current and past usage history.
• Work with production to make sure inventory transactions are entered and material and laborcosts are attributed to a specific project when applicable.
• Facilitate quarterly physical counts and weekly cycle counts while monitoring and researchingvariances.

Austin, Texas, US

• Provided exceptional customer service by monitoring and communicating inventoryavailability, lead time and back-order status to the customer on a job-by-job basis.
• Maintained customer relationships and utilized creative problem-solving abilities to assistcustomers in ordering the correct materials for each project.
• Optimized order picking process by implementing a new warehouse layout and bin locationsystem for improved order pulling accuracy and efficiency.
• Consolidated vendors to reduce inventory by over 25% resulting in inventory carrying costreduction, decreased inbound shipping charges and increased inventory turns.
• Reduced slow moving and obsolete inventory by over 50% from $84,000 to $36,500.
• Compare and negotiate pricing for all items purchased and issue RFQ's when necessary.

• Rotated between warehouse, inventory control, office administration, accounts payable,accounts receivable, showroom sales, purchasing and inside sales over a three year period.
• Created and organized an incentive trip that motivated customers to meet specific sales goals.
• The promotion netted $4.9 million additional sales, a 146% increase, from the 70 participatingcustomers.
• Assisted showroom customers in designing high end kitchens and bathrooms and providedoutstanding support throughout their building process.
• Managed purchasing of $2 million stock inventory and special order items to accommodatesales to large commercial contractors.
• Performed computer trouble-shooting to resolve any network or program issues and consultedwith the IT department if necessary.

Dallas, TX, US

• Provided customer service and technical support to new and returning customers.
• Assisted customers in determining which cellular plan and equipment would best meet their needs.
• Conducted physical inventory counts.

• Worked for the veterinary school processing confidential donor forms.
• Performed miscellaneous office tasks.

B.S., Industrial Technology And Industrial Distribution

Academic Honors Diploma