Stephanie Scales Email & Phone Number

Atlanta, Georgia, Us

Software project management leader for the $3.2B provider of intelligent automated solutions for customers in manufacturing, warehousing, and distribution. Founded in 1819, Dematic has 11k employees, locations in 35 countries, and serves 8,000+ customer installations. Direct and mentor a team of project managers and senior project managers to deliver solutions to clients in the central US, Canada, and Mexico.• Lead software project managers that are responsible for the scope, schedule, resource planning, risk, change management, delivery, and budget of Dematic projects. • Manage software scope and utilize change controls relative to requests that impact software scope and schedule and serve as point of escalation.• Establish, maintain, and strengthen all aspects of the customer relationship, internal and external for software project management.• Collaborate across tech and business with agile and portfolio teams to understand complex problems and use analytical insights to drive delivery and process improvements.

Irvine, California, Us

Directed, led and managed professional services delivery for the privately held $78MM global IT professional services consultancy providing SAP Business One services to small/medium enterprise clients. ERP solution set includes financial management, sales and customer management, purchasing and inventory control, BI, analytics and reporting. Worked with GM and DPS to develop strategy for regional business plan target. Met or exceeded quarterly/annual revenue and margin targets. Tracked utilization, providing updates to executive management. Partnered with Sales to ensure accurate proposal estimation and costing. Supported all customizations, add-ons, and deliverables outside of the baseline application. • Led and managed team of 9 direct reports delivering SAP implementations and customization projects. • Managed multiple complex engagements. Served as escalation for client/project billing issues. • Provided day-to-day management of implementation team, providing direction, mentorship, ensuring service levels were met and team members were trained and developed.

Irving, Texas, Us

Directed global client implementations and PMO team for the $330M eCommerce solutions company providing omni-channel, supply chain, logistics, technology/e-commerce, ERP, OMS, WMS, call center, credit & collections, billing, fulfillment, & marketing solutions. • Delivered projects ranging from $25k to $4M with large cross functional teams - employees, client resources, partner resources, and executives, while assisting with early warning detection, problem triage, solution development and implementation. • Acted as a level of escalation for external clients regarding technical and project management support. • Built and managed a PMO team of up to 8 direct reports and led projects with up to 200+ project team members. • Effectively executed strategic plans that drove quality implementations, client satisfaction, and revenue growth. • Supported multi-million dollar programs and associated program/project artifacts. • Participated in strategic planning process relative to client implementations.• Clients ranged from startups and manufacturers to retailers and Fortune 20 including CHANEL, Gaiam, Kendra Scott, L’Oréal, Roots, Pandora, SC Johnson, Shiseido, Starbucks, Thrive Causemetics, Uniqlo.

Irving, Texas, Us

Portfolio and program management for technology and supply chain (3PL, ecommerce, OMS, payment processing) and BPO services. • Developed and implemented PMO processes and policies. Mentored and coached teams of 4 to 8 direct reports. • Provided effective communication for all functional areas, clients, and client partners. • Developed cooperative relationships; resolved issues and challenges. • Led teams of 5 to 200+ project team members. Projects ranged from $100k to $4M.• Clients included: Kraft Foods, TJ Maxx, Unilever, and a US government entity.

Irving, Texas, Us

Project management from the discovery phase through implementation and handoff to steady state team. • Led teams of 10 to 60 in a matrix environment. • Worked with clients and client partners, led clients through the implementation process and its alignment with technology and operational plans. • Built and maintained high profile client relationships. • Managed project timelines and budget. • Produced project documentation and communicated with stakeholders.• Clients included: Lucky Brand Jeans, Kate Spade, Proctor & Gamble, Kensie, Monet.

Irving, Texas, Us

Executed and monitored all aspects of implementing outsourced business process implementation projects for business operations, technology, call center, ERP, and/or supply chain solutions.