Stephanie Scales Email & Phone Number

Atlanta, Georgia, US

• Software project management leader for the $3.2B provider of intelligent automated solutions for customers in manufacturing, warehousing, and distribution. Founded in 1819, Dematic has 11k employees, locations in 35.
• Lead software project managers that are responsible for the scope, schedule, resource planning, risk, change management, delivery, and budget of Dematic projects.
• Manage software scope and utilize change controls relative to requests that impact software scope and schedule and serve as point of escalation.
• Establish, maintain, and strengthen all aspects of the customer relationship, internal and external for software project management.
• Collaborate across tech and business with agile and portfolio teams to understand complex problems and use analytical insights to drive delivery and process improvements.

Irvine, California, US

• Directed, led and managed professional services delivery for the privately held $78MM global IT professional services consultancy providing SAP Business One services to small/medium enterprise clients. ERP solution set.
• Led and managed team of 9 direct reports delivering SAP implementations and customization projects.
• Managed multiple complex engagements. Served as escalation for client/project billing issues.
• Provided day-to-day management of implementation team, providing direction, mentorship, ensuring service levels were met and team members were trained and developed.

Irving, Texas, US

• Directed global client implementations and PMO team for the $330M eCommerce solutions company providing omni-channel, supply chain, logistics, technology/e-commerce, ERP, OMS, WMS, call center, credit & collections.
• Delivered projects ranging from $25k to $4M with large cross functional teams - employees, client resources, partner resources, and executives, while assisting with early warning detection, problem triage, solution.
• Acted as a level of escalation for external clients regarding technical and project management support.
• Built and managed a PMO team of up to 8 direct reports and led projects with up to 200+ project team members.
• Effectively executed strategic plans that drove quality implementations, client satisfaction, and revenue growth.
• Supported multi-million dollar programs and associated program/project artifacts.

Irving, Texas, US

• Portfolio and program management for technology and supply chain (3PL, ecommerce, OMS, payment processing) and BPO services.
• Developed and implemented PMO processes and policies. Mentored and coached teams of 4 to 8 direct reports.
• Provided effective communication for all functional areas, clients, and client partners.
• Developed cooperative relationships; resolved issues and challenges.
• Led teams of 5 to 200+ project team members. Projects ranged from $100k to $4M.
• Clients included: Kraft Foods, TJ Maxx, Unilever, and a US government entity.

Irving, Texas, US

• Project management from the discovery phase through implementation and handoff to steady state team.
• Led teams of 10 to 60 in a matrix environment.
• Worked with clients and client partners, led clients through the implementation process and its alignment with technology and operational plans.
• Built and maintained high profile client relationships.
• Managed project timelines and budget.
• Produced project documentation and communicated with stakeholders.

Irving, Texas, US

Executed and monitored all aspects of implementing outsourced business process implementation projects for business operations, technology, call center, ERP, and/or supply chain solutions.