Stephanie Scragg Email & Phone Number

Kelowna, British Columbia, Canada

End-of-season staff accommodation deep-cleaning, with basic troubleshooting & maintenance within a residential setting. Leading a team of 3-10 people to rejuvenate 60+ units, (some within strata, some not) back to move-in-ready condition prior to the start of the next season. Dealing with properties of varying levels of cleanliness and upkeep, by cleaning all surfaces, nooks, and crannies to a high standard. Coordinating my team to prioritise certain units according to upcoming demand.Conducting basic appliance troubleshooting, and minor repairs such as unstable furniture, drywall repair, sanding & painting, as well as reporting maintenance issues falling outside my jurisdiction (strata-originating issues, electrical, plumbing).

Kelowna, British Columbia, Canada

CSIA Level 2 & CASI Level 1 qualified team member of the Ski & Snowboard School at Big White; one of the largest programs in Western Canada. Safety awareness is first and foremost. As a snow pro; knowing, adhering, and educating others on the Alpine Responsibility Code is a priority. I achieve this by constantly being aware of safety concerns for the staff, public and myself.Assuming responsibility for skiers/riders aged 3-12, as well as Adult lessons, ensuring memories and learning are inspired through encouragement, accomplishment, and friendship.Communicating to each parent/guardian the progress that has been made by their child at the end of every lesson, and suggesting things to work on for when they're freeskiing.

Kelowna, British Columbia, Canada

Spending the day riding Big White’s lift-accessed mountain bike terrain, providing guided tours, tips to the riding public, and instruction for those wishing to improve their riding skills. I am responsible for the planning and implementation of safe and fun guided bike tours and lessons for guests at Big White. My responsibilities include working in a safe manner, to prioritise the safety of clients and fellow workers. I conduct both Full-day & Half-day tours/lessons in accordance with the PMBIA standards, and the Big White progression levels. I am able to framework the feedback that I give to my students in a positive and encouraging manor. I am proactive in aiding members of the public, and problem solve as required. I do this by working co-operatively and cohesively with other program staff.When incidents/emergencies do inevitably arise, as they do in outdoor-instruction environments, I am able to act quickly & calmly to take the appropriate action, as outlined in department policies and procedures.

Big White, Bc

Professionally clean and maintain Vacasa properties using cleaning procedures and products in conformance with prescribed company standards. Create a welcoming environment for our guests and owners by ensuring homes are clean and cared for. Identify and note any damages to homes. Create maintenance tickets as necessary.

Peachland, British Columbia, Canada

On a day-to-day basis, Guides are critical to the success of the ZipZone experience. I am responsible for the safety of the guests, thrilling the guests on our ziplines and entertaining them through humor and good-natured banter. My attention to safety, humorous & friendly personality, and ability to put people at ease are key to delivering a fun & informative “thrill of a lifetime” for guests. I also acquired a new set of technical skills that aided in the safe operation of the Park.As a Senior Guide, I take an active role in training new Guides at the start of every season. This includes conveying structured technical learning sessions, providing advice, and supporting them on their journey - especially during the first week which can be physically and mentally taxing.As part of my Senior role, I also provide operational input to the Park Manager in order to assist in the smooth running of the park.

Alton Towers Resort, Alton, Uk

During my time at Alton Towers, I had the responsibility of helping with the operation of rides & attractions, interacting with guests of all ages, and maintaining cleanliness of the park.Whilst helping with ride operations, a high emphasis was placed on safety and enjoyment of any guests on the ride, whilst also maintaining cleanliness and strict safety policies.My Area team also had the added role of Guest Experience Host; everyday, team members from our area were placed in specific locations around the park in order to maintain park cleanliness, aid with any guest queries/complaints, and actively solve Lost persons cases. This required the regular use of a radio, and so I was trained to use strict radio etiquette in order to maintain a high level of professionalism around guests.

Vancouver, Bc, Canada

Ensuring my team consistently upheld the company's high standards. This was achieved by ensuring we arrived on time; checking the standard of our work during, and a final check at the end of each order; and providing answers to customer queries.On top of this, it was my responsibility to transport my team from one place to another within the Lower Mainland area of Vancouver, BC. And also to keep my team's moral high & motivated, by providing honest & positive feedback.

Swansea, United Kingdom

A core member of a team which handles internet shoppers’ grocery requests. As a Driver, the only staff member the customer meets face-to-face will be me. It’s therefore my responsibility to ensure customers receive the highest standard of service. On several occasions I have gone out of my way to aid either a customer or a colleague, or both. Communication, remaining calm under pressure, and time management are key; unavoidable scenarios occasionally occur that result in being slightly behind schedule. In this case, I prioritise informing the customer via telephone, either speaking with them directly or leaving a polite voicemail.Responsible for the care of a 3,500kg delivery vehicle, by checking for any body damage before every shift., and driving in a safe manor at all times.

Stoke-On-Trent, United Kingdom

I worked as a Cashier for Wilkinsons part-time during Sixth Form. Typical duties in this role included: serving customers; working a till; cash handling and ensuring the shop floor remained clean and tidy at all times.