Stephanie See Email & Phone Number

Remote

Serve as a key member (one of two senior representatives) of the team responsible for managing medical billing and collection procedures. Strong resource for team members and patients who is often tasked with special billing projects that need to be worked aggressively due to issues delaying resolution and/or payment.• Solid experience with and knowledge of health insurance, medical billing policies and procedures, and revenue cycle.• Train newly hired team members on conducting successful phone calls with patients, medical providers, and insurance companies; how to manage patient accounts and track data on appropriate spreadsheets; and how to navigate the necessary software platforms related to the role. Also responsible for reviewing the work of colleagues for accuracy.• Prepare and submit billing data and medical claims to insurance companies.• Prepare bills and invoices, and document amounts due to medical procedures and services.• Communicate with clients regarding missed payments, developing patient payment plans, and resolving financial discrepancies.• Ensure patient medical information is accurate and up-to-date and make adjustments/corrections to accounts as needed; examine patient bills for accuracy and request missing information from both patient and medical provider. • Investigate and appeal denied claims.• Maintain billing software by updating rate change, cash spreadsheets, and current collection reports.

Served as a key member of the team responsible for delivering healthy meals to hospital patients in a fast- paced environment.• Oversaw approximately 300 to 800 outgoing meal orders per day, ensuring accuracy and efficiency and taking necessary steps to correct any errors before the meals were delivered. Personally delivered 30 to 40 meals to patients each meal.• Provided assistance to other departments as needed.

Responsible for the billing and maintenance of approximately 75 to 150 patient accounts daily, working directly with insurance companies, healthcare providers, and patients to ensure the timely processing and payment of claims.• Reviewed accounts and coordinated with appropriate departments on accounts requiring precertification, preauthorization, referral forms, and other requirements related to managed care.• Reviewed accounts, maintained contact with third parties to ensure timely payments, and investigated accounts that were not paid as expected.• Made written and/or verbal inquiries to third party payers to reconcile patient accounts, following up on accounts until zero balance or turned over for collection.• Answered all inquiries regarding patient accounts. Interpreted and explained charges, services, and hospital policy regarding payment of bills to patients and their families.

Organized cashier responsible for greeting customers, accurately handling cash and processing payments, and developing relationships with customers.• Reviewed and resolved differences between accounting information and cash drawer• Restocked and organized merchandise in the front of the store and ensured that the customer’s first impression was a positive one.• Educated customers about products and proper care for their pets.

Responsible for contributing to the growth and operation of the store, as well as meeting sales goals and performance benchmarks, providing customer service, and ensuring that the store was fully stocked, clean, and safe.• Received “4 Star Cashier” recognition within first month of employment. Recognition was given to those with a proven record of accuracy and efficiency, and rarely given out to new team members within the first few months in role.• Promoted to Customer Service role within 3 months of hiring. Promoted again to Department Manager in January of 2006, overseeing the training, scheduling, and productivity of a team of four daytime department associates.

Education record

Competed coursework in business administration and accounting

Education record

Completed coursework in business administration and accounting

High School Diploma