Stephanie Seghers-Narvaez Email & Phone Number

Los Angeles Metropolitan Area

• Oversee all agency business for the western region of the US & Canada (11 states & 5 provinces)• Serve as the in-market brand ambassador for the regional travel agency portfolio• Represent RCYC at events, including trade shows, conferences, seminars, sales calls, ship inspections, and FAM voyages• Develop growth strategies for the Strategic Account portfolio, identifying prospective accounts and measuring production against targets• Establish co-operative marketing plans, including advisor- and consumer-facing campaigns and initiatives, to supplement company marketing objectives• Focus on nurturing and expanding the company's relationships with key clients and partners to strengthen the company's position in the market• Synergize with MICE and other departments internally to maximize revenue opportunities• Collaborate with GSOs and Marriott Luxury Group colleagues to drive business across the brand portfolio• Managed regional FIT trade sales revenue totaling over $7.4M• Launched partnership program with The Ritz-Carlton Residences

Anaheim, California, United States

• Managed logistical elements of the Disney Parks, Experiences and Products Chairman’s engagement in both internal and external events, including keynote speeches, video shoots, broadcasts, site visits, etc.• Oversaw detailed project plans through to execution, effectively coordinating timelines of deliverables• Developed upon communication strategies that aligned with the corporate narrative and reputation playbook Formerly on press & communications events team at Disneyland• Event Manager on Event Solutions team that operates as an internal event agency• Offered event services through expertise-driven disciplines for media events within a fast-paced and evolving market• Provided the highest quality services in the most efficient manner while having a strategically tactical mindset• Focused on hospitality discipline, specifically Invited Guest Management (IGM)• Responsible for all elements of invited guest engagement, including full service guest management, reservations, and assets

Beverly Hills, California

• Dorchester Collection properties: The Beverly Hills Hotel & Hotel Bel-Air• Organized all details relating to group bookings, managing room blocks and detailing food & beverage requirements for guests booking ten or more rooms on peak night• Liaised with sales manager in group turnover process• Prepared conference services-related documents throughout the planning process (BEOs, estimates of expenses, agreements, etc.)• Capitalized upon upsell opportunities to maximize revenues (F&B, room rental, guestroom rates, etc.)• Coordinated all group needs with appropriate departments• Hosted pre-conference summits• Prepared and distributed detailed group resume prior to the arrival of each group• Managed rooming list and ensured constant and timely communication with the reservations department• Interfaced efficiently and professionally with all hotel teams, including front desk, bell, concierge, housekeeping, banquets, kitchen, accounting, and security• Maximized revenues for F&B, room rental, and miscellaneous expenses• Confirmed signed contract payments, guarantees, setups, and changes with clients• Drafted floor plans for each event • Detailed client data in Delphi• Arranged for summary of charges and review with the contact before departure• Built enduring relationships with clients and collaborative relationships with colleagues• Managed group revenues totaling over $3 million in a range of markets, including corporate, retail, hospitality, social, finance, religious, automotive, high fashion, political, academic, non-profit, media, and tech. Of the $3 million, I was responsible for adding over $801K (27%) post-contract

Mclean, Virginia

• Assisted with the development of Operational Excellence roll-out plans to improve labor productivity• Conducted zero-based process observations to assess opportunities for improvement• Coached leaders on change management and provided implementation support• Performed data analysis to support decision criteria for property and department priority identification• Developed and installed method changes and tracked their sustainability• Responsible for $914K in Housekeeping labor productivity savings and $199K in Front Office labor productivity savings across Capital Hilton, Washington Hilton, and Hilton Atlanta• Responsible for $198K in Banquets labor productivity savings at Hotel Del Coronado• Process expertise in: Front Office, Guest Services, Housekeeping, Restaurants, Events, Sales, Banquets, Recreation, Retail, Spa, Security, Stewarding• Projects include: Capital Hilton, Waldorf Astoria Beverly Hills, Washington Hilton, Hotel Del Coronado, Hilton Atlanta, Beverly Hilton, Hilton Santa Barbara Beachfront Resort• Proficient in: UniFocus LMS, Kipsu, advanced Excel

Phoenix, Az

• Provided direction and supervision to departments and to fellow Event Services Managers (ESMs) to ensure the success of meetings and events, set in 200,000 square feet of event space• Served onsite conference services and catering clients and responded to questions about the event, including, but not limited to, group room blocks, F&B, function space, ancillary and vendor services, affiliates/exhibitors, and related billing processes• Monitored and assessed service and satisfaction trends, evaluated and addressed issues, and made improvements accordingly, as it related to group contacts, as well as to the ESM team• Responded to guest inquiries and special requests and resolved issues and concerns in a timely, service-oriented, and efficient manner• Prepared reports, correspondence, and analysis related to group activity• Led, facilitated, and participated in internal meetings• Proficient in: Delphi (DMPE), SALT/MPS/Medallia

Phoenix, Az

• Provided the HR director and managers with administrative and clerical support• Facilitated effective communication in both English and Spanish• Assisted in all HR-related projects for a team of 900+ employees

Phoenix, Az

• Upheld the highest standards of service throughout every guest engagement at the front desk• Top performer for the Hilton Honors Enrollment initiative, responsible for 36% of the team’s total enrollments• Nominated by both a coworker and management for the honor of Biltmore’s Best (2nd quarter 2014)• Proficient in: OnQ PMS, HotSOS

Tempe, Az

• Served as Co-Lead for the Havasupai project team• Co-conducted several client meetings of the series of business enterprise meetings to assist with economic development for the Havasupai Tribe during site visits to the reservation in the Grand Canyon• Developed web content for the Supai store enterprise to be featured on the Tribe’s website

Tempe, Az

• Regularly programmed and promoted events, serving as Task Manager among other roles, for the Barrett community, including academic, professional development, athletic, social, and philanthropic events• Collaborated with the entire Barrett staff and the Barrett Business Community Peer Programmers on a wide variety of programs and regular duties, receiving recognition as an exemplary staff member as a recipient of the Blue Shirt Award and a Melliott Award through nominations from coworkers• Professionally handled emergency situations whenever necessary, and received recognition for my responsive actions as a SMILE Award recipient through nominations from the professional staff

Tempe, Az

• Managed the front desk while providing hospitality and quality customer service• Coordinated communication between customers, staffs, and emergency response units

Tempe, Az

• Worked with company founders and an external marketing firm to make business decisions regarding branding strategy from the start-up stage to the maturation stage of the company to create and build upon the company’s brand image• Provided insight on key branding elements, including the brand logo, colors, and positioning• Edited content for the website and promotional materials

Bachelor Of Science (Bs), Marketing

Activities and Societies: Consulting Scholars, W. P. Carey Business Ambassadors, Barrett Study Abroad Program: Greece and Italy (Summer.

Customer Experience Certificate, Customer Service Management