Stephanie Seghers-Narvaez Email & Phone Number

Los Angeles Metropolitan Area

• Oversee all agency business for the western region of the US & Canada (11 states & 5 provinces)
• Serve as the in-market brand ambassador for the regional travel agency portfolio
• Represent RCYC at events, including trade shows, conferences, seminars, sales calls, ship inspections, and FAM voyages
• Develop growth strategies for the Strategic Account portfolio, identifying prospective accounts and measuring production against targets
• Establish co-operative marketing plans, including advisor- and consumer-facing campaigns and initiatives, to supplement company marketing objectives
• Focus on nurturing and expanding the company's relationships with key clients and partners to strengthen the company's position in the market

Anaheim, California, United States

• Managed logistical elements of the Disney Parks, Experiences and Products Chairman’s engagement in both internal and external events, including keynote speeches, video shoots, broadcasts, site visits, etc.
• Oversaw detailed project plans through to execution, effectively coordinating timelines of deliverables
• Developed upon communication strategies that aligned with the corporate narrative and reputation playbook Formerly on press & communications events team at Disneyland
• Event Manager on Event Solutions team that operates as an internal event agency
• Offered event services through expertise-driven disciplines for media events within a fast-paced and evolving market
• Provided the highest quality services in the most efficient manner while having a strategically tactical mindset

Beverly Hills, California

• Dorchester Collection properties: The Beverly Hills Hotel & Hotel Bel-Air
• Organized all details relating to group bookings, managing room blocks and detailing food & beverage requirements for guests booking ten or more rooms on peak night
• Liaised with sales manager in group turnover process
• Prepared conference services-related documents throughout the planning process (BEOs, estimates of expenses, agreements, etc.)
• Capitalized upon upsell opportunities to maximize revenues (F&B, room rental, guestroom rates, etc.)
• Coordinated all group needs with appropriate departments

Mclean, Virginia

• Assisted with the development of Operational Excellence roll-out plans to improve labor productivity
• Conducted zero-based process observations to assess opportunities for improvement
• Coached leaders on change management and provided implementation support
• Performed data analysis to support decision criteria for property and department priority identification
• Developed and installed method changes and tracked their sustainability
• Responsible for $914K in Housekeeping labor productivity savings and $199K in Front Office labor productivity savings across Capital Hilton, Washington Hilton, and Hilton Atlanta

Phoenix, AZ

• Provided direction and supervision to departments and to fellow Event Services Managers (ESMs) to ensure the success of meetings and events, set in 200,000 square feet of event space
• Served onsite conference services and catering clients and responded to questions about the event, including, but not limited to, group room blocks, F&B, function space, ancillary and vendor services.
• Monitored and assessed service and satisfaction trends, evaluated and addressed issues, and made improvements accordingly, as it related to group contacts, as well as to the ESM team
• Responded to guest inquiries and special requests and resolved issues and concerns in a timely, service-oriented, and efficient manner
• Prepared reports, correspondence, and analysis related to group activity
• Led, facilitated, and participated in internal meetings

Phoenix, AZ

• Provided the HR director and managers with administrative and clerical support
• Facilitated effective communication in both English and Spanish
• Assisted in all HR-related projects for a team of 900+ employees

Phoenix, AZ

• Upheld the highest standards of service throughout every guest engagement at the front desk
• Top performer for the Hilton Honors Enrollment initiative, responsible for 36% of the team’s total enrollments
• Nominated by both a coworker and management for the honor of Biltmore’s Best (2nd quarter 2014)
• Proficient in: OnQ PMS, HotSOS

Tempe, AZ

• Served as Co-Lead for the Havasupai project team
• Co-conducted several client meetings of the series of business enterprise meetings to assist with economic development for the Havasupai Tribe during site visits to the reservation in the Grand Canyon
• Developed web content for the Supai store enterprise to be featured on the Tribe’s website

Tempe, AZ

• Regularly programmed and promoted events, serving as Task Manager among other roles, for the Barrett community, including academic, professional development, athletic, social, and philanthropic events
• Collaborated with the entire Barrett staff and the Barrett Business Community Peer Programmers on a wide variety of programs and regular duties, receiving recognition as an exemplary staff member as a recipient of the.
• Professionally handled emergency situations whenever necessary, and received recognition for my responsive actions as a SMILE Award recipient through nominations from the professional staff

Tempe, AZ

• Managed the front desk while providing hospitality and quality customer service
• Coordinated communication between customers, staffs, and emergency response units

Tempe, AZ

• Worked with company founders and an external marketing firm to make business decisions regarding branding strategy from the start-up stage to the maturation stage of the company to create and build upon the company’s.
• Provided insight on key branding elements, including the brand logo, colors, and positioning
• Edited content for the website and promotional materials

Bachelor Of Science (Bs), Marketing

Activities and Societies: Consulting Scholars, W. P. Carey Business Ambassadors, Barrett Study Abroad Program: Greece and Italy (Summer.

Customer Experience Certificate, Customer Service Management