Stephanie Shaffer Email & Phone Number

Arlington, VA

Arlington, VA

Jacksonville, FL

Managed $42 million annual budget planning cycle for 275 staffing resources including full time and limited hour employees, onshore and offshore consultants, as well as fixed price consultants. Forecasted resource expenses and ensured all projects remained within budget.

• Provided business expertise used to design TCO platform for all of Merrill Lynch and maintained sole responsibility for all TCO data for Merrill Lynch funds and insurance products.
• Full knowledge of Application Inventory (AI), Rate Structures, Proxy/Chargeback Models, Cost Models and Element Utilization.
• Prepared and presented TCO results and recommendations to Executive Management on a monthly basis.
• Provided continuous improvement suggestions to IT support area.
• Subject Matter Expert (SME) for TCO and AI systems; performed testing of firm-wide enhancements prior to major implementations.
• Spearheaded reduction of over $2 million in CPU charges.

Managed all Administrative Assistants within Mutual Fund Technology Group as well as numerous college interns. Served as liaison between Merrill Lynch and local college Community Involvement Board.

Served as liaison between various business sponsors and IT development teams. Managed multiple projects simultaneously. Interviewed business clients, identified appropriate application solutions, prepared detailed business requirements and represented business needs in meetings with IT personnel. Assisted business users with testing prior to.

Managed 15 associates in the daily reconciliation and reporting of outstanding fund share balances for 400+ mutual funds representing net assets of $69 billion and 151 million shares. Reduced customer share exposure by 94% and internal monetary exposure by over 80% through use of various research tools.

Implemented Cost Basis Accounting for mutual funds. Instituted ACH for various mutual fund payouts; converted 1,500+ clients to ACH. Required continued interaction with business client and IT support areas.

Supervised up to 12 associates in the daily reconciliation of $150 million in banking activity. Responsible for all TEFRA/NRA tax withholding for money market shareholders. Required communication with various levels of management, legal counsel and IRS.

Performed bank deposit and disbursement account reconciliations for money market funds; researched bounced checks for proper resolution.

• Managed all facets of Student Loan banking arena including loan applications, payment processing, deferments and collection activities.
• Completed multiple sales of loan packages to SLMA (Student Loan Marketing Association).
• Converted payment posting process from manual to computer.

B.S., Business Administration

Education record