Stephanie Shearer Email & Phone Number

Des Moines, Ia, Us

Des Moines, Ia, Us

Draper, Ut, Us

Boca Raton, Florida, Us

I was appointed the Team Leader for a small section of the IAM team. (3 direct reports)My priority with this team is to help standardize and document their team processes. The IAM team is the central point of access ownership for any system within the company. The IAM team handles the following:● Daily tickets regarding system access requests and issues.● Onboarding and offboarding of access.● 200 systems/applications are centrally administered by this team.

Boca Raton, Florida, Us

Helped with the migration of over 1mil accounts from LDAP to Okta.Help assist the Dev teams in their creation of Applications and API configurations. Analyze and troubleshoot logs for specific account errors. Analyze configurations for policies and rules to make sure we are following best security practices. Analyze our ThreatInsight reports. Communicate and coordinate with Okta support regarding open cases.

West Des Moines, Ia, Us

Senior IT Support Specialist for the Executive Staff July 2021-October 2021New role created for providing specialized technical support for Hy-Vee’s C-Level staff. • Assisted the top level executive team with all IT related questions and problems.o 35+ Executives= CEO, CFO, CIO, COO, CTO, VPs, SVPs, & their Admin Assistants• Assisted with hardware/software challenges, mobile device management, VPN/Remote connectivity issues, Outlook/Office questions or problems, Zoom (or other web conferencing) connection help, password management, training on new applications or processes, Mac support, Audio/Visual meeting room support, etc.• Created pro-active checklists/procedures to resolve common tech issues before they arise. • Created a master database of Executive “inventory”, as a quick list to know how to best support each Executive. • Worked closely with the main Corporate IT Support Services team on other company IT initiatives.

Des Moines, Ia, Us

Administered access, handled functionality issues/requests, training, and upgrades of the following applications: ● JDEdwards-EnterpriseOne – Oracle ERP system – I took JDE from open door to RBAC model. I also handled all software updates and functionality/workflow enhancement requests.● ReportsNow & SSRS– Administered access & reporting for the various databases of our systems.● Tungsten Workflow & Advanced Capture – Administered our document and invoice management system. Provided end-user training to business units● Prolog/Procore (construction planning & management software) – Used Oracle SQL queries to fix system issues between software that connects with our JDE databases (middleware).● AutoDesk, AutoCad, Revit, AchiCad, Asta PowerProject, SketchUp(construction build/planning software) – Created packages for installs, upgraded to new versions and maintained license servers. ● Salesforce – Administered user accounts/security. Made design changes to our sales console and environment. Built and maintained our company’s intranet site through the Salesforce Communities platform. Maintained licensing and security updates.● Okta – Administered accounts and application groups. Implemented new SSO process for the company.● Box.com – Administered our enterprise account for file sharing & content management.● VMWare- Built, maintained & upgraded virtual machines, datastores & ESX hosts in vSphere/vCenter.● Microsoft SharePoint – Migrated our entire intranet site from SalesForce Communities platform to SharePoint- using SharePoint Designer. Maintained the intranet site content and provided training other business unit content creators.● Lead a monthly Professional Growth Study Group. We all watch & take notes individually and then meet as a group to discuss the content and how we can apply what we learned to our own career goals.● Provided Business Analyst support. I helped identify and plan for the technology needs of our various business units.

Des Moines, Ia, Us

● Provided technical support for all Weitz employees in the home office, remote offices & jobsites.● Built/deployed laptops & other computer equipment (Jobsite in a Box)● Provided support for standard software: Novell, Novell Groupwise, Office 2010, Office 2016, Outlook 2010, Outlook 2016, Office365, Box.com, Citrix, VPN, Tungsten, JDEdwards, Novell ZenWorks, Novell iManager, Prolog construction software.● Purchase & set up Apple iPhone and iPads, MiFi & AirCard devices through Verizon Enterprise Center.● Create documentation for daily processes. On-boarding and off-boarding checklist● Track work in Novell Service Desk ticket system. Gather detailed information and work with the Network and Applications teams to resolve or escalate the issue. Analyze for problem mgmt..● Help remote construction jobsite locations with internet connection issues.● Set office and remote users up in Avaya IP Office phone and fax systems.● Moved users from Novell OES, to Active Directory set up.● Worked primarily with Dell computer hardware.● Travel every quarter to remote offices for a week- to provide IT support.● Trusted “go-to” technician for VIP customers and executive staff.

Des Moines, Iowa, Us

Helped with Wellmark’s “Quantum” effort which introduced two major system platforms to support a new end-to-end solution capable of complying with the Affordable Care Act and enable a superior customer experience. ● Managed security access for new systems Connecture and Facets for Wellmark employees.● Work directly with 3rd party vendor, Trizetto – via phone, online request system & email – for security access requests and security access issues. ● Create documentation for the new security access project.● Take HelpDesk calls. Troubleshoot issues or escalate onto other teams. ● Monitor HelpDesk e-mail inbox for issues/requests.

West Des Moines, Ia, Us

Desktop support for about 900 home office and branch office employees. Also provided website and some computer support for the thousands of agents nation-wide who write insurance for GuideOne. Positions held: Helpdesk Rep I & II / Desktop Technician ● Daily troubleshooting of hardware and software issues.● Maintain images for building machines, Software installs, Hardware repair.● VMWare – VSphere, ESX, View Horizon Admin duties.● Weekly patching maintenance – Java, Adobe, Windows, Symantec, etc.● Malware/Spyware/Virus removal, Laptop encryption.● Active Directory – Computers, Users, Servers.● Packaging installs with Prism, Ghost, ThinApp - deploying to multiple machines.● Support for remote workers - Citrix, VMView, printers/scanners/phones.● Trusted “go-to” technician for VIP customers and executive staff.● Received training and became co-administrator for the Remedy AR ticketing system.● Trained insurance agents on how to use new website.● Created & maintained daily/weekly/monthly statistical reports and graphs on HelpDesk metrics/trends.● Created & maintained FAQ database and documentation storage organization system.

Us

Started as Front Desk clerk for hotel- working all shifts. The hotel changed names from Residence Inn by Marriott to Chase Suite Hotel by Woodfin. At that time, I transitioned into the Sales Office and helped with the name/brand change. Helped implement a new computer reservation system and train employees on the new technology.

Liberal Arts And Sciences/Liberal Studies

High School Diploma