In this role, I collaborate with several different teams to identify issues and create solutions that improve processes and develop efficiencies. I was promoted from within due to the fact that I roll up my sleeves and get things done. I lead and oversee store operations at the district level with locations spread out over northern New England and upstate New York. I drive key revenue metrics to ensure each location’s profitability, determine lower overhead costs, and meet cost controls. I also… Show more In this role, I collaborate with several different teams to identify issues and create solutions that improve processes and develop efficiencies. I was promoted from within due to the fact that I roll up my sleeves and get things done. I lead and oversee store operations at the district level with locations spread out over northern New England and upstate New York. I drive key revenue metrics to ensure each location’s profitability, determine lower overhead costs, and meet cost controls. I also lead training, inspection, and support of all new products and services.My achievements in this role include…Top operational Results in my territory 2 years runningI drove touchless retail utilization from 40% to 90% at my territory level in two weeks by running a call bridge to fill knowledge gaps and resolve issues. Created and implemented a complete, multifaceted training for all new retail managers and Operations Analysts to assist with onboarding—which previously did not exist—resulting in fewer knowledge gaps. As a systems super user, I assisted in reducing the number of open system issues down from 3K+ to less than 100 in four months. This included, but was not limited to, reviewing open tickets for accuracy, identifying trends and grouping them appropriately, creating business cases for fixes to be implemented, and educating the retail field on proper information needed to ensure issues were captured. I served as project lead for territory, transitioning an outdated inventory system to current system (wSAP), which included training peers and management staff, implementing new systems in each retail location, and troubleshooting post-launch to help fill knowledge gaps and identify defects. Show less

As a customer service specialist, I provided exceptional customer service to customers visiting the Verizon Wireless location and assisted in the administrative functions of the store, including local inventory management, cash management, schedule production, and key holder duties. I served as the Project Manager for all merchandising within this store location

In this role, I greeted, registered, and assigned rooms to guests of hotel. I was responsible for the overall guest experience and worked with group sales to set up and operate with large group tours and parties.

As an important leader in the Forum, I oversaw 15 employees and all operational aspects of the facility. I assisted in the creation, implementation, and promotion of events. I was also responsible for scheduling of people and facilities as well as hiring for open positions