- Deliver exceptional customer service to clients in a fast-paced, high-energy environment, ensuring a premium guest experience- Upsell premium bottles and packages- Cultivate a lasting relationship with repeat clients

Membership Engagement & Retention- Conduct quarterly check-ins with private office members- Review Medallia responses to identify improvement areas and implement proactive changes within the building - Implement and streamline operational processes, optimizing efficiency in managing client accounts and event logistics- Champion innovative solutions and best practices, contributing to the development of a collaborative and vibrant community- Leverage KPI data and analytics to identify opportunities for enhancing the value of office spaces, implementing targeted strategies for space optimization, and continuously improving client satisfactionMove-In & Move-Out- Conduct pre-move-in meetings and new member orientations- Curate onboarding materials such as welcome notes and FAQ guides- Conduct move-out interviews to understand departing members' experiences- Perform detailed move-out audits to assess and document necessary repairs and charges- Managed the downsize of a 83-member company from a full floor to a smaller office- Coordinate the move-in of a new 83-member company- Oversee the transition process for members downsizing or relocating within the buildingBuilding Operations and Management- Conduct morning walkthroughs across all five floors to identify and address any maintenance or operational issues- Monitor and analyze key performance metrics such as space utilization, member satisfaction, and operational efficiency to continually improve building performance- Liaise with cleaning and maintenance vendors to maintain space standards- Track and organize keys, manage keycard stock, and oversee Community responsibilities for member companies in buildings where Community is not present-Track, audit, and organize keys collected and distributed, managing keycard stock

- Plan, budget, and execute events 2-3x a week for ~40 members- Cultivate a warm and welcoming community for members- Raised building NPS by 13 points within one month of joining- Helped building win highest NPS in Tri-State for July, August, October, and December- Member of the Tri-State Events Committee, helping plan Tri-State events for ~100 attendees monthly - Manage and resolve member disputes and conflicts- Manage facility and maintenance issues to ensure a clean and functional workspace for members- Provide operations and account support for 336 seat Enterprise floor- Conduct quarterly account reviews with private office members- Provide tour and rundown of amenities to prospective members- Coordinate with members and third party vendors for maintenance and facility needs

- Coordinated and successfully organized a wide variety of events for clients including weddings, fundraisers, conferences, luncheons, and meetings- Negotiated agreements with vendors to keep costs low and fulfill budgets - Identified and secured relationships with local partners and secured sponsorships- Developed and managed a team of event coordinators to ensure successful execution of events- Oversaw daily office operations, managed office budgets, procurement, and vendor relationships- Spearheaded office culture-building initiatives to foster a collaborative and engaging work environment

- Reviewed and evaluated clients' applications for financial services to assess eligibility and risk factors- Analyzed credit scores, financial statements, and other relevant documentation to make informed underwriting decisions- Recorded and maintained accurate data and documentation throughout the underwriting process- Collaborated with other departments and stakeholders to ensure compliance with underwriting guidelines and regulations- Provided recommendations and insights to management regarding underwriting policies and procedures- Contributed to the achievement of company goals and objectives by meeting underwriting targets and maintaining quality standards

NYCHH through The Execu|Search GroupJuly 2020 - June 2021– Contacted 200 patients daily to provide COVID antigen or antibody results– Maintained and updated patient databases with accurate and confidential information, ensuring data integrity and compliance with HIPAA regulations– Compiled and prepared detailed reports on patient outcomes, and operational metricsElmhurst Hospital through The Execu|Search GroupApril 2020 - July 2020– Successfully registered 50-100 patients daily in the Emergency Department– Scheduled patient transportation for discharge, coordinating with various departments– Provided comprehensive administrative support to medical staff, including managing patient records, handling correspondence, and maintaining office supplies– Maintained and updated patient information in hospital databases, ensuring data integrity and compliance with HIPAA regulations– Received and directed incoming calls for all hospital units

- Managed operations of venue before and during 800-5000 person events - Developed and implemented operational policies and procedures to improve efficiency and ensure compliance with industry regulations- Coordinated with event organizers to ensure their operational needs are met - Collaborated with the finance department to manage budgeting and financial planning for operations, including tracking expenses and revenue- Developed and oversaw training programs for operations team members to ensure consistent service delivery and adherence to company standards– Supported the financial operations including cash sales and points of merchandise- Executed administrative duties such as invoicing, employee on-boarding, interviewing, scheduling, purchasing, etc.

– DOS contact for all artist, management, and ground transportation– Budgeted shop lists for artist riders

– Assisted Director of Operations and Operation Managers with day-to-day needs– Ensured that the venue was prepared to open by doors– Worked events with Operations team– Managed venues lost and found– Managed venues Billfold, Guest Relations, and Venue Liaison staff

– Artist and guest liaison for VIP programs– Check-in: distribute credentials, tickets, and merchandise packs

– Worked all events; club shows, warehouses, and festivals– Budgeted shop lists via artist riders– Oversaw hospitality rider fulfillment and set up

– Assisted ticket holders on-site– Check-in, ticketing, security, and customer service – Handled artist’s merchandise before and after show

– Sourced and screened professionals for private and government corporations– Some positions require security clearances (Secret, TS/SCI, SSBI, CI, and FS LS Poly)– Sourced, screened, and interviewed candidates for a summer account– Maintained records for candidates throughout the interview process– Coached candidates for HireVue portion of the interview process

- Coordinated and scheduled meetings, conference calls, and appointments for the CEO and Account Managers- Managed and coordinated calendars between CEO, Account Managers, and Recruiters- Managed and coordinated the onboarding process for new employees, including creating and maintaining employee files, completing necessary paperwork, and ensuring a smooth transition into the company- Coordinated and managed travel arrangements for the CEO and Account Managers, including booking flights, hotels, and transportation

– Created and managed social media presence on Facebook, LinkedIn, and Twitter

– Transported touring personnel to various destinations– Assisted touring personnel with any special requests during their visits

Events:Dreamscape Festival 2017 - Artist Relations CoordinatorBig Dub Festival 2017 - Artist Relations CoordinatorFARM Festival 2017 - Artist Relations CoordinatorBasscenter After Parties 2017 - Artist Relations CoordinatorNightmare Festival 2017 - Artist Relations CoordinatorElements Lakewood 2018 - Artist TransportationFirefly Festival 2018 - Glamping AssociateYonderville 2018 - Artist Relations/Transportation CoordinatorBig Dub Festival 2018 - Artist Relations/HospitalityElements NYC 2018 - Artist Liaison

– Be the face of CID Entertainment when an event comes to the local market by creating an inviting atmosphere for guests – Demonstrate excellent customer service skills in the following positions: event manager, VIP check-in, concierge staff, runner, production assistant, etc.