Stephanie Ngo, Mba, Mph Email & Phone Number

Greater San Diego Area

Many of the top hospitals in the US have partnered with Bluetree. And with good reason. Our integrated approach leverages the right blend of Epic EHR and healthcare operations experts to deliver measurable and sustainable outcomes to our clients. Together with our Tegria partners, we offer a comprehensive suite of services to help organizations accelerate.

San Diego, California

∙ Collaborate with external vendors to conduct rapid fire Test & Learns to evaluate new technologies and the potential value the vendors can offer the business∙ Collaborate with internal departments to create and operationalize the Enterprise Clinical Operating Model (ECOM)—ECOM is aimed to standardize clinical analytics including the definition of.

Los Angeles, CA

∙ Collaborate with multiple large California ACO health systems participating in the Enhanced Personal Health Care program, Anthem’s signature value-based payment initiative, on key strategies that help achieve the Triple Aim of improving the patient experience, improving quality of care and lowering healthcare costs∙ Partner with the Vivity team to.

∙ Managed a Spine Center with 4 Neurosurgeons, 3 Orthopaedic surgeons, and 1 Orthopaedic Physiatrist with over 8,000 patient visits per year∙ Supervised of 18-20 staff members∙ Oversaw operations of the outpatient Spine Clinic including the total maintenance of surgical scheduling and volumes∙ Responsible for Lean Projects to ensure efficient, productive.

∙ Provided consultative services on hospital-wide program development and operational efficiency initiatives including design and implementation of a Pre-Operative Pain Program as well as implementation of a Central Transport Department and first case on-time starts in the Cardiac Catheterization Lab ∙ Created and presented a ROI to executive leadership in.

Verona, WI

∙ Provided tailored strategy, design, and build for customers implementing Epic’s electronic health record software, with primary expertise in EpicCare Ambulatory, Orthopaedic workflows as well as extensive knowledge of Canadian electronic health record implementation needs∙ Internal owner of Physical Medicine and Rehabilitation specialty and development.

• Deliver quality in-home tutoring for K-12 students in the Los Angeles area in Advanced Placement, Honors and SAT Chemistry, Biology, and Mathematics resulting in increased understanding of the material, excitement over.

• Manage a call center that takes over 100,000 calls each year
• Supervision of 8-10 staff members
• Oversee total maintenance of appointment scheduling and registration system
• Responsible for Lean Projects to ensure organization and control of work flow within the Call Center
• Data collection and preparation of reports for executive management
• Facilitate patient relation issues

• Developed and implemented a chartless system for the department
• Developed policies and procedures surrounding reimbursements and physician form fees
• Participated on the core lean transformation team
• Assisted in planning for the hospital transition for the department
• Clinic management

• Managed a basic science and clinical research laboratory with 10-15 lab members including visiting surgeons, orthopaedic residents, medical students and undergraduate students
• Wrote grants for up to $300,000 in funding for research projects
• Created and updated Institutional Review Board and Animal Research Committee protocols
• Wrote and edited abstracts and manuscripts for presentations and publications
• Managed the laboratory budget

• Coordinated patient care
• Organized outpatient clinic pre- and post-operative care (including surgery scheduling),
• Managed patient care appointment scheduling, authorizations, and attended weekly clinics
• Coordinated Visa applications for visiting surgeons to the physician’s basic science laboratory
• Created and updated animal and human research protocols
• Applied for grants in support of basic science studies

Master Of Business Administration (M.B.A.)

Graduate Certificate In Strategy And Management Consulting

Master Of Public Health (Mph), Health Services Management

Activities and Societies: VP of Finance for the Public Health Student Association, Reproductive Health Outreach Program Coordinator for.

Bachelor Of Science (B.S.), Psychobiology