Stephanie Ngo, Mba, Mph Email & Phone Number

Greater San Diego Area

Many of the top hospitals in the US have partnered with Bluetree. And with good reason. Our integrated approach leverages the right blend of Epic EHR and healthcare operations experts to deliver measurable and sustainable outcomes to our clients. Together with our Tegria partners, we offer a comprehensive suite of services to help organizations accelerate the technological, clinical, and operational advances necessary to build health for a better world. Want in? Bluetree is headquartered in Madison, WI and we have more than 350 Blueleaves across the country committed to making a real impact in healthcare. It's hard work but we balance it with a workplace that is inclusive and friendly; a place where you can be your authentic self. We trust our employees to work autonomously as we supply the direct feedback, transparency, and support needed to take on important work - and crush it. Come join us in our commitment to Done. Better.

San Diego, California

∙ Collaborate with external vendors to conduct rapid fire Test & Learns to evaluate new technologies and the potential value the vendors can offer the business∙ Collaborate with internal departments to create and operationalize the Enterprise Clinical Operating Model (ECOM)—ECOM is aimed to standardize clinical analytics including the definition of conditions and rules using clinical coding systems such as ICD-10, LOINC, and CPT and the creation of an engine to deliver dependable data to clinical users∙ Serve as a subject matter expert to inform new product development and data science projectss: -Creation of a reporting and provider relationship management system for the Value Based Strategies team and their partners to use to undercover trends, target outreach and potential sources of cost savings -Creation of a case management and Medical Risk Adjustment (MRA) documentation tool for Humana owned clinics -Use of Natural Language Processing to undercover social determinants of health and the drivers in nurse and social worker documentation -Creation of a disease progression model that uncovers the most impactable modifiable factors that will affect individual and population health

Los Angeles, Ca

∙ Collaborate with multiple large California ACO health systems participating in the Enhanced Personal Health Care program, Anthem’s signature value-based payment initiative, on key strategies that help achieve the Triple Aim of improving the patient experience, improving quality of care and lowering healthcare costs∙ Partner with the Vivity team to present united opportunities as well as action plans for ACOs that are also part of the Vivity plan∙ Lead quarterly strategic planning meetings, develop action plans, and partner with clients on monthly touchpoints to facilitate progress towards identified goals within: inpatient and ER utilization, pharmacy utilization, laboratory and ambulatory surgery site of service steerage opportunities, chronic disease management, high risk case management, care coordination, behavioral health and quality goals ∙ Analyze practice specific cost, claims, and quality data to identify gaps and ensure provider organizations are focusing on the most appropriate drivers of cost and quality∙ Development of innovative data analysis as well as accompanying training materials:∙ Creation of a multi-source Behavioral Health report to expose an ACO’s Behavioral Health population as well as available opportunities within the population ∙ Creation of a multiple pharmacy reports, including a report looking at possible opioid dependence∙ Creation of new pharmacy metrics to evaluate pharmacy initiatives

∙ Managed a Spine Center with 4 Neurosurgeons, 3 Orthopaedic surgeons, and 1 Orthopaedic Physiatrist with over 8,000 patient visits per year∙ Supervised of 18-20 staff members∙ Oversaw operations of the outpatient Spine Clinic including the total maintenance of surgical scheduling and volumes∙ Responsible for Lean Projects to ensure efficient, productive, and patient-centric workflows within the Spine Center ∙ Collected data and prepared reports for executive management on the operational health of the Spine Center∙ Created and managed the Spine Center budget ∙ Worked with the Director of Spine Development to develop programs aimed at reducing length of stay, and expansion of services∙ Member of CG-CAHPS Workgroup and Enhanced Recovery After Surgery (ERAS) Workgroup∙ Facilitated patient relation issues

∙ Provided consultative services on hospital-wide program development and operational efficiency initiatives including design and implementation of a Pre-Operative Pain Program as well as implementation of a Central Transport Department and first case on-time starts in the Cardiac Catheterization Lab ∙ Created and presented a ROI to executive leadership in support of launching the Pre-Operative Pain Program, showing the possibility of decreasing length of stay and associated cost savings as a result of these initiatives∙ Worked with the Epic implementation team as well as subject matter expects from respective operational areas to map our current and future state workflows for the oncology and transplant groups to ensure a seamless transition from their current documentation systems to the new Epic products∙ Provided strategic data analysis and recommendations∙ Organized, developed content for and led large group meetings with high level executives ∙ Facilitated development of stakeholder relationships

Verona, Wi

∙ Provided tailored strategy, design, and build for customers implementing Epic’s electronic health record software, with primary expertise in EpicCare Ambulatory, Orthopaedic workflows as well as extensive knowledge of Canadian electronic health record implementation needs∙ Internal owner of Physical Medicine and Rehabilitation specialty and development and workflows needs surrounding Questionnaires and Patient-Reported Outcomes in Epic∙ Certified in 2014 versions of EpicCare Ambulatory, Anesthesia, ASAP, Beacon, Beaker, Cadence, EpicCare Link, Identity, Kaleidoscope, MyChart, Nurse Triage, OpTime, Phoenix, Prelude, Stork and Willow Ambulatory.∙ Trained in 2012 version of Resolute Professional Billing.

• Deliver quality in-home tutoring for K-12 students in the Los Angeles area in Advanced Placement, Honors and SAT Chemistry, Biology, and Mathematics resulting in increased understanding of the material, excitement over the subject and achievement of more than one grade point

• Manage a call center that takes over 100,000 calls each year• Supervision of 8-10 staff members• Oversee total maintenance of appointment scheduling and registration system• Responsible for Lean Projects to ensure organization and control of work flow within the Call Center• Data collection and preparation of reports for executive management• Facilitate patient relation issues

• Developed and implemented a chartless system for the department • Developed policies and procedures surrounding reimbursements and physician form fees• Participated on the core lean transformation team• Assisted in planning for the hospital transition for the department• Clinic management

• Managed a basic science and clinical research laboratory with 10-15 lab members including visiting surgeons, orthopaedic residents, medical students and undergraduate students• Wrote grants for up to $300,000 in funding for research projects• Created and updated Institutional Review Board and Animal Research Committee protocols• Wrote and edited abstracts and manuscripts for presentations and publications • Managed the laboratory budget

• Coordinated patient care• Organized outpatient clinic pre- and post-operative care (including surgery scheduling), • Managed patient care appointment scheduling, authorizations, and attended weekly clinics• Coordinated Visa applications for visiting surgeons to the physician’s basic science laboratory• Created and updated animal and human research protocols• Applied for grants in support of basic science studies

Master Of Business Administration (M.B.A.)

Graduate Certificate In Strategy And Management Consulting

Master Of Public Health (Mph), Health Services Management

Activities and Societies: VP of Finance for the Public Health Student Association, Reproductive Health Outreach Program Coordinator.

Bachelor Of Science (B.S.), Psychobiology