Stephanie Sowinski-Bailey Email & Phone Number

Villa Park, Il, Us

Greater Chicago Area

Researched and recommended Asana project management software for all Bigleaf teams to define, track, and report on project tasks.Developed handbook and training for company-wide PM structure and software best practices, resulting in improved executive team visibility and engagement in projects - 32 process-improvement projects kicked off in 2023 under this process, 12 were completed by end of Q2.ScrumMaster for back-end software development team. Created Jira custom filters and searches to monitor team performance. Identify issues that are aging in queue, missing weekly updates, pending requirements from outside the team, and issues to be triaged for future sprints.Managed software implementations of Salesforce CRM, Dealhub CPQ, Celigo IPaas integration between Salesforce and NetSuite, and a Lean-inspired process improvement initiative for post-sales operations, improving operating efficiency by >40%.Coordinated meetings and documented project requirements, created workflow diagrams, conducted data mapping and knowledge transfer sessions, and managed deliverables via PM software.

Greater Chicago Area

Fully trained within 4 weeks -entered an average of 63 orders per month with the highest rate of accuracy on the team; created custom reports to monitor sales and operation team performance; worked closely with AR Specialists to identify and resolve system errors causing billing discrepancies. Increased productivity by improving team ERP literacy: designed custom reports and trained teammates on more efficient ways to use NetSuite.Updated and maintained all team process documents; created 50% and updated 90% of the team’s 70+ page resource library.Trained new hires on best practices in daily order entry, managing exception requests, and critical thinking.Subject Matter Expert and business-process advisor for Sales Operations during Salesforce CRM Phase 1 implementation.Identified $15K in uncollected monthly recurring revenue due to internal data discrepancies, worked with stakeholders to develop an action plan to resolve.

Naperville, Illinois, United States

Designed, implemented, and project-managed a marketing campaign that increased customer engagement by 80%.Enhanced client experience through confident and transparent communication, detailed milestone management, and organization. Collaborated with the Director of Operations to maintain a smooth process flow for client business and build relationships over multiple touchpoints (email, social media, customer portal, phone.)Increased productivity and goal attainment resulted in achieving: Top 100 award (out of over 6,700 advisors serving insurance and investment customers), Best Year Ever award (in business for 24 years), and Lives Leader Summit (top 400 advisors in Life Insurance new policy bookings) in 2021.Promoted growth opportunities for colleagues by scheduling knowledge-share sessions, encouraging networking and communication between siloed teams.

Greater Chicago Area

Manager of 9 tenured Project Coordinators completing an average of 640 tasks per month, generating contracts and submitting orders. Project-managed over 200 small- and medium-business orders from contract execution to successful installation.Tailored goal-setting, strategic skill growth, and workload management tools for each team member to improve satisfaction. Identified opportunities to expand process documentation and improve productivity through Lean operations. Maintained resource database and process document library for all Operations teams.Collaborated with other managers to improve communication, teamwork, and consistent customer experience between teams.

Chicago, Illinois

Mentored four employees in efficient performance, escalation management, and creating a positive client experience. Worked together to improve communication frequency and teamwork between sales reps and clients, supplemented account managers in answering customer inquiries. Standardized communication protocols and touchpoint processes, reviewed performance reports and identified areas of improvement, and created close vendor relationships to utilize in the event of a client emergency.Spearheaded learning a new proprietary software, created process documentation on how to use the software, and cross-trained peers in effective system use. Provided post-launch support in the company and acted as tier 1 support when issues arose. Mastered team and vendor processes to better project-manage complex projects and prevent miscommunications or errors before they happened.

Chicago, Il

- Member of a select team responsible for providing white glove service to OMNI Center partners, enterprise and complex opportunities, and traditional channel partners during overflow periods. - Offered day to day guidance and promoting development of other specialists through shadowing and open-door policy. - Managed assigned escalations and meeting SLA's for completion. - Pilot for new partner and vendor on-boarding, honing processes, and collaborating with training team on SOPs and user guides.

Greater Chicago Area

- Submitted orders and project-managed to installation spanning 15+ providers.- Supported call center inbound and outbound sales with quick close-times as well as channel partner sales with longer closing and install timeframes. - Highly adept at meeting and maintaining SLAs, advanced problem-solving, and networking with vendor reps across the channel.

Greater Chicago Area

- Sole monitor of primary inbox for new business (order submissions) and in-flight order status requests for company's entire portfolio of selling partners. - Assigned and monitored workloads for 20+ employees on Sales Support teams. - Responsible for ensuring that status/order requests meet company SLAs for turnaround time and quality assurance. - Assessed all status/order requests for accuracy, requiring complex understanding of all telecom carrier processes and contracts. - Maintained database organization through logging all data points and knowledge of customer-specific needs.

Schaumburg, Illinois

- Tended 15-seat bar, 4-table serving section, adult beverage service for entire restaurant, and packaged/collected payment for to-go orders. - Worked with the host team to welcome guests with hospitality and enthusiasm.- Maintained cleanliness and organization during busy service times- Assisted team-mates in cleaning tables between guests, delivering food to guests in a timely fashion, and building team culture.

1901 E Golf Road, Schaumburg, Il

- Maintained the corporate Total Quality standards through facility upkeep and attentiveness to guest needs. - Forecasted guests' seating preferences and their need for high or low upkeep with their server; read the dining room floor for when tables will be empty and need to be cleaned; maintain a high level of communication with management and with servers in regards to guest attitudes, guest needs, and any potential problems that arise during the guest's experience. - Promoted efficiency and positive attitude within my team and am the first to jump in with ideas and direction when we are faced with a large task-load.

666 Garland Place, Des Plaines, Il 60016

- Exhibited attention to minute detail, multi-tasking, and efficiency in maintaining the filing system of vehicle titles. - Responsible for receiving newly issued and corrected titles by mail and assigning them to be scanned into our confidential database; alpha-numerically filing titles once scanned; retrieving them when the vehicle is sold at auction or transferred to another state. - Overhauled the organization system to ensure folders were logically-labeled and no titles were misplaced; identified and corrected areas of folder waste due to over-stuffing. - Collaborated with the scanning team, vehicle sales team, and filing team to maintain frequent communications and identify areas for supply-chain improvement.

Virtual personal assistant providing support to entrepreneurs and business-people. Managed calendars and booked travel, internet research, appointment-setting, and marketing funnel development.

Cedar Rapids, Iowa Area

Part-time tutor who engaged students in good writing habits, revision tools, grammatical structure, and thesis development. Assisted in honing subject matter through discussion and offered feedback on assignments in progress.

Bachelors Degree, Business Administration And Management, General, A

Graduated Summa Cum Laude Concentration in Project Management

Associate Of Arts (A.A.), General Studies

Activities and Societies: Phi Theta Kappa

Religion, Creative Writing