Stephanie Sowinski-Bailey Email & Phone Number

Villa Park, IL, US

Greater Chicago Area

Researched and recommended Asana project management software for all Bigleaf teams to define, track, and report on project tasks.Developed handbook and training for company-wide PM structure and software best practices, resulting in improved executive team visibility and engagement in projects - 32 process-improvement projects kicked off in 2023 under this.

Greater Chicago Area

Fully trained within 4 weeks -entered an average of 63 orders per month with the highest rate of accuracy on the team; created custom reports to monitor sales and operation team performance; worked closely with AR Specialists to identify and resolve system errors causing billing discrepancies. Increased productivity by improving team ERP literacy: designed.

Naperville, Illinois, United States

Designed, implemented, and project-managed a marketing campaign that increased customer engagement by 80%.Enhanced client experience through confident and transparent communication, detailed milestone management, and organization. Collaborated with the Director of Operations to maintain a smooth process flow for client business and build relationships over.

Greater Chicago Area

Manager of 9 tenured Project Coordinators completing an average of 640 tasks per month, generating contracts and submitting orders. Project-managed over 200 small- and medium-business orders from contract execution to successful installation.Tailored goal-setting, strategic skill growth, and workload management tools for each team member to improve.

Chicago, Illinois

Mentored four employees in efficient performance, escalation management, and creating a positive client experience. Worked together to improve communication frequency and teamwork between sales reps and clients, supplemented account managers in answering customer inquiries. Standardized communication protocols and touchpoint processes, reviewed performance.

Chicago, IL

- Member of a select team responsible for providing white glove service to OMNI Center partners, enterprise and complex opportunities, and traditional channel partners during overflow periods. - Offered day to day guidance and promoting development of other specialists through shadowing and open-door policy. - Managed assigned escalations and meeting SLA's.

Greater Chicago Area

- Submitted orders and project-managed to installation spanning 15+ providers.- Supported call center inbound and outbound sales with quick close-times as well as channel partner sales with longer closing and install timeframes. - Highly adept at meeting and maintaining SLAs, advanced problem-solving, and networking with vendor reps across the channel.

Greater Chicago Area

- Sole monitor of primary inbox for new business (order submissions) and in-flight order status requests for company's entire portfolio of selling partners. - Assigned and monitored workloads for 20+ employees on Sales Support teams. - Responsible for ensuring that status/order requests meet company SLAs for turnaround time and quality assurance..

Schaumburg, Illinois

- Tended 15-seat bar, 4-table serving section, adult beverage service for entire restaurant, and packaged/collected payment for to-go orders. - Worked with the host team to welcome guests with hospitality and enthusiasm.- Maintained cleanliness and organization during busy service times- Assisted team-mates in cleaning tables between guests, delivering.

1901 E Golf Road, Schaumburg, IL

- Maintained the corporate Total Quality standards through facility upkeep and attentiveness to guest needs. - Forecasted guests' seating preferences and their need for high or low upkeep with their server; read the dining room floor for when tables will be empty and need to be cleaned; maintain a high level of communication with management and with.

666 Garland Place, Des Plaines, IL 60016

- Exhibited attention to minute detail, multi-tasking, and efficiency in maintaining the filing system of vehicle titles. - Responsible for receiving newly issued and corrected titles by mail and assigning them to be scanned into our confidential database; alpha-numerically filing titles once scanned; retrieving them when the vehicle is sold at auction or.

Virtual personal assistant providing support to entrepreneurs and business-people. Managed calendars and booked travel, internet research, appointment-setting, and marketing funnel development.

Cedar Rapids, Iowa Area

Part-time tutor who engaged students in good writing habits, revision tools, grammatical structure, and thesis development. Assisted in honing subject matter through discussion and offered feedback on assignments in progress.

Bachelors Degree, Business Administration And Management, General, A

Graduated Summa Cum Laude Concentration in Project Management

Associate Of Arts (A.A.), General Studies

Activities and Societies: Phi Theta Kappa

Religion, Creative Writing