• Executive Support: Efficiently manage the calendars of the President, COO, and key strategists, prioritizing meetings, and communications to optimize executive time and productivity.• Stakeholder Liaison: Serve as the primary point of contact between the executive team and external partners, fostering strong relationships and ensuring timely resolution of inquiries and conflicts.• Meeting Coordination: Prepare comprehensive agendas and detailed minutes for quarterly Board Meetings, ensuring all action items are documented and followed up on promptly.• Event Management: Provide logistical support for in-person and virtual events, including venue selection, catering, travel arrangements, and technology setup, leading to seamless event execution.• Digital Presence: Regularly update the company website and manage social media accounts, enhancing the organization’s visibility and engagement with stakeholders.• Financial Management: Assist with invoicing and accounts receivable processes, ensuring timely payments and maintaining clear communication with members regarding billing inquiries.• Document Preparation: Edit and proofread executive communications and presentations, ensuring high standards of professionalism and clarity.• Project Oversight: Coordinate multiple projects simultaneously, applying strong organizational skills to meet deadlines while maintaining a keen attention to detail.

• Customer Service Excellence: Delivered outstanding customer service by effectively addressing inquiries, resolving complaints, and building lasting relationships with clients.• Sales Support: Assisted customers through the credit loan application process, from initial inquiries to documentation, ensuring a smooth and efficient experience.• Billing and Accounting: Managed daily billing and shipping operations, including payroll, record-keeping, and vendor communications, maintaining accuracy and compliance with company policies.• Marketing Collaboration: Contributed to marketing and advertising efforts by proofreading promotional materials and coordinating co-op advertising submissions.• Order Processing: Processed orders, returns, and exchanges accurately, ensuring customer satisfaction and adherence to company policies.• Data Management: Maintained organized records of customer transactions and interactions, facilitating efficient follow-up and service improvement initiatives.• Team Collaboration: Worked closely with colleagues to optimize workflow and efficiency, contributing to a positive team environment, and achieving organizational goals.