Stephanie Spence Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

The Director, Strategic Operations is responsible for project oversight of the company and its divisions, to ensure they are compliant with company project management standards. The role is responsible for outlining and implementing the process of assigning project resources, managing budgets, monitoring progress, creating consistent reporting; to aid in client reporting and keep all stakeholders informed.- Lead company-wide strategic initiative implementation and change management including resource management strategies, project management tools and training and development initiatives.- Collaborate with key stakeholders in Executive Leadership, HR, Finance and Operations to refresh project management and procurement processes, allowing the team to implement rapidly with cross-functional support.- Designed first-ever agency process, training and reporting standards for resource management for 80+ employees and 25+ managers.- Build models, forecast outcomes, and perform in-depth diagnostic analysis across department + division budgets to drive revenue-centered business decisions.- Pull historical data to inform project scopes, define and develop solution-driven metrics, transformed how the agency measured capacity and performance. - Monitor client project resource assignments and budget allocations, providing timely updates to various stakeholders about strategy, adjustments, and progress.- Developed and deployed regular virtual training courses for project management, resource management, and Excel/Sheets exercises. - Cultivate and leverage interpersonal relationships to maximize implementation across teams, advocating for greater business intelligence consciousness.

Chicago, Illinois, United States

The Senior Manager, Strategic Operations is responsible for project oversight of the company and its divisions, to ensure they are compliant with company project management standards. The role is responsible for outlining and implementing the process of assigning project resources, managing budgets, monitoring progress, creating consistent reporting; to aid in client reporting and keep all stakeholders informed.

Greater Chicago Area

Responsible for outlining and implementing the process of assigning project resources, managing budgets, monitoring progress, creating consistent reporting across client teams and agency departments.

Greater Chicago Area

Executes and facilitates client strategies, projects and logistics. As a proven team builder and leader, producers serve as a trusted advocate for clients by managing vendor relationships and budgets with integrity.

Greater Chicago Area

· Builds all aspects of event execution including all event logistics from conception to completion.· Manages project elements including registration, AV, F&B, signage, décor, exhibitors/sponsorships, speakers while regulating budget.

Greater Chicago Area

· Supports the production department in project management and coordination on client and internal events.· Actively engages in all aspects of client projects by focusing on creating tools for team communication, implementing project management resources and encouraging cross departmental collaboration.· Responsible for event production logistics including team workflow needs, communication hardware, transportation, food and beverage, shipping, tracking and receiving. · Assists project lead in oversight of client management, team staffing, project timeline, schedule development, venue coordination and vendor communications.· Responsible for researching and vetting potential new service or product partners for client projects.· Created new tools for inventory tracking, budgeting, training and onboarding.· Served on internal holiday party committee (2017), delivering surprise and delight experiences in unexpected locations.

Chicago, Illinois

· Lead producer for 2,500+ attendee registration experience, uniting digital touchpoints with onsite arrival experience.· Produced seamless registration experience involving digital UX strategy, attendee service helpline, custom collateral design and production, spatial design strategy, staffing plan, credential design and production, and hotel digital check-in and key integration.

Chicago, Illinois

· Manage all project elements for four annual leadership conferences and biennial conventions. Elements include but are not limited to:creative brand development, signage and printed materials, communication strategy, décor design, audio visual support and troubleshooting, general session production, programming development, food and beverage management, management of hotel rooming lists, vendor coordination, budget management and analysis, venue and vendor contract negotiation, volunteer development and coordination. · Coordinate and manage all project elements from conception to completion for major Fraternity events. Events include but are not limited to: membership receptions, colonization recruitment events, installation banquets, ceremonies, VIP dinners, Ribbon Cutting Ceremonies, Advisor Academy, Founders' Day Events, Consultant Hiring · Develop event marketing plans including strategic social media marketing, marketing events and brand ambassador recruitment and training. Social media results on average 168% more followers than competitors.· Research, design and maintain all brand, logo and marketing materials on new extension campuses.· Collaborate between all Fraternity departments to ensure project success and open communication.· Portfolio of campuses extended: Louisiana State University, University of Ottawa, Iowa State University, University of St. Francis, Willamette University, Yale University, University of North Carolina, University of North Florida, University of Mississippi, University of California, San Diego.

Norfolk & Virginia Beach, Virginia

· Client consultation, organization and collection of event materials, innovative idea generation, vendor meetings and contact, creation of detailed itineraries. · Produce functioning meeting minutes and logistics, creative solutions and suggestions, managing social networking and strategy. Events set up, maintenance of schedule, and break down.

Williamsburg, Virginia

· Prospect and coordinate rooms-only groups, small sized catering events and internal functions of the Sales & Catering Departments. Coordination across hotel departments to ensure client satisfaction. · Utilize Delphi MPE to produce detailed BEOs, event resumes, daily signage and event stationery for all client groups in the Sales & Catering Departments.· Manage “Friends of the College” guest loyalty program including creating and maintaining a database of guest information, tracking nights actualized and distributing gift certificates for 700+ members.· Collaborate with F&B department to create and price customized menus for clients.· Conduct site visit tours with prospective and current catering and sales clients.· Communication with all hotel departments, outside vendors and clients to facilitate special amenities and needs to ensure the highest quality of customer service.· Designed and formatted sales printed materials including menus, forms, internal memos, signage.· Assisted in establishing a strategic hotel social media marketing calendar · Developed proficiencies in Delphi MPE 9.5, Opera PMS, Cendyn eProposal, Microsoft Outlook & Office.· Member of the hotel safety committee.

Newport News, Virginia

· Daily sales operations, communication with clients, coordinating orders with gift and stationery vendors, graphic design, providing recommendations for new vendors and merchandise and assisting the store manager in daily functions and responsibilities.· High-end stationery, wedding accessories, Vera Bradley and graphic design specializing in event invitations and accessories.

Newport News, Virginia

· Planning and coordination of overnight visits (high school seniors) for the Office of Admissions.· Recruitment, training and scheduling of 15-20 paid overnight visit hosts.· Development of communication calendar including initial contact, personality matching, introduction emails between visitor & host, post-event surveying.· Planning, hosting and execution of weekend kickoff celebrations.· Coordinate with multiple departments and student organizations to ensure evening entertainment.